Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a radiator and the only problem was with no email telling me when delivery was expected. After ringing customer services all was made clear and my item came quite quickly.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Wayne. We did send an email with the tracking information, apologies if this was not received.

Posted 1 year ago

“This issue has now been rectified satisfactorily, I’m pleased that now brought to their attention it was sorted promptly! ………..The package was delivered damaged with an open corner. No surprise a part was missing. Contacted customer services to report and sent a photo of the package as their request.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Chris, apologies again for the issue with the delivery. Glad this was rectified quickly for you.

Posted 1 year ago

“Lovely radiator exactly what was needed, a little haphazard with the delivery, but it arrived eventually!”

Helpful Report

Posted 1 year ago

Apologies if there were any problems with the delivery Susan! We appreciate your positive review, thank you.

Posted 1 year ago

“Speedy delivery. Also had to ring office for advice and customer service was excellent. Only disappointment is radiator had a very small dent in one of the rails. I needed it on the day it was delivered so didn’t return it. Other than that this radiator is very stylish and handy for small spaces. But for the dent it would be 5 star.”

Helpful Report

Posted 1 year ago

Thank you for your review. Our sincere apologies if this was damaged in transit, we certainly would have been able to get this swapped for you if we were notified. Please do get in touch with the customer service team if there is anything that they can assist with. Apologies again.

Posted 1 year ago

“Order all went well . I placed an order at night on a Sunday. Clicked on the order to have chrome pipes to come with rad by mistake . By email sent immediately after my mistake , explained but didn't get sorted by the Monday delivery , I have to now at my cost send them back . Maybe if you system seen the email and matched with my order that morning . Glad it wasn't a large order . 👍”

Helpful Report

Posted 1 year ago

Thank you for your review Gideon. As we offer a next day delivery, orders are picked to leave as quickly and early as possible, apologies your email was not picked up before this left. If there is anything we can help with in the future, you can contact the customer service team on 0141 225 0430.

Posted 1 year ago

“I purchased 2 aluminium radiators from Trade Radiators. Overall, the customer service is very good and the prices are lower than some retailers. One issue I had (which may be more of a problem with one of their distribution warehouses) is that the packaging was very poor and one radiator arrived damaged. The warehouse seemed to think that you can send a heavy radiator in a thin cardboard box (with no protection for the product at all) and it will arrive undamaged. This was quickly sorted out by Trade Radiators who organised a replacement which was packed properly.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. This is certainly something we will be looking into to avoid any issues in the future. Our sincere apologies again for any inconvenience that was caused.

Posted 1 year ago

“Good range of products. The website is well designed and provides the information needed. Quick despatch. And great customer service too. The only challenge I had was that it's impossible to know with certainly how the order has been split and keep track of the delivery. Trade Radiators do not inform how the order has been split and who is sending the product. And you get different delivery notifications with no mention of Trade Radiators.”

Helpful Report

Posted 1 year ago

Thank you for your positive review! Orders with multiple branded items must be shipped separately but we do email you with the tracking information for each item. Sincere apologies if anything was unclear!

Posted 1 year ago

“Easy website to use Goods came in great time as specified Packaged really well No damage Looks perfect Round of applause will definitely be using again”

Helpful Report

Posted 1 year ago

Thank you very much for such a wonderful review Steven. We are so pleased you are happy with your purchase and the delivery service and we look forward to welcoming you back in the future.

Posted 1 year ago

“Display pictured showed double panel rad. Slide to the right and it's a single panel. Happy with the quality just a shame it showed a double when I showed the rad to the customer.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Our apologies if any confusion was caused.

Posted 1 year ago

“The radiator arrived more quickly than expected and was well-packed. It has a nice white finish with no blemishes. I was surprised that no tails were provided since that is now more common, but for the price paid it is still a good buy. The screw threads were nice and clean so easy to get a water tight joint.”

Helpful Report

Posted 1 year ago

Thank you for your positive feedback, we are so pleased you are happy with your goods!

Posted 1 year ago

“Quick, efficient service, doesn't get as hot as I thought it would. Looks lovely.”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Please do contact the customer service team with any issues at all, they are always happy to help!

Posted 1 year ago

“1st one with a dent, No problem new one sent 1 one uplited no realn issues”

Helpful Report

Posted 1 year ago

Thank you for your positive review. Our apologies again for any inconvenience that was caused with this, glad we could get this sorted out quickly for you.

Posted 1 year ago

“Very good”

Helpful Report

Posted 1 year ago

Thank you for your positive review, it is much appreciated!

Posted 1 year ago

“Excellent range of all sizes and several colours. Very good quality. Speedy deliver. Just a shame that the delivery company won't carry up stairs. Good communication. Have used for a few years.”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we look forward to welcoming you back in the future.

Posted 1 year ago

“Good service. Very quick delivery. Very pleased”

Helpful Report

Posted 1 year ago

That is great to hear, thank you for your positive feedback!

Posted 1 year ago

“Happy with the radiator I purchased the delivery company did not keep me updated and luckily there was someone in when they arrivec”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we are so glad you are happy with your purchase!

Posted 1 year ago

“I have fitted the radiator I purchased from you it tested ok and seemed to get rather hot but I won't know for sure until the cold winter arrives . Also I am waiting to for this to happen to see if I will buy another.”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we hope to welcome you back in the future!

Posted 1 year ago

“Arrived promptly and was exactly as described, pleased with my purchase”

Helpful Report

Posted 1 year ago

We are delighted you are so pleased with your purchase Jayne! Thank you for choosing Trade radiators.

Posted 1 year ago

“Very quick service. A small problem with the valves was rectified easily and replacement sent. Thank you”

Helpful Report

Posted 1 year ago

Thank you very much for your positive comments, glad this was all rectified quickly for you! Our apologies again for any inconvenience caused.

Posted 1 year ago

“The radiators were delivered promptly, fitted and they certainly look good. I would recommend them to friends.”

Helpful Report

Posted 1 year ago

Glad you're happy with your purchase Christine! Thank you for your positive review.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 5,021 reviews