Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted trade radiators by phone three times , each time I was promised someone would return my call shortly , but didn’t , so sent a email , no reply , simply needed to know approx delivery date of item purchased . Delivery merchants where great , very helpful and informative”

Helpful Report

Posted 4 years ago

Our apologies that the dispatch took longer than normal, as explained when we spoke with you we are currently experiencing delays with the Reina warehouse. As discussed on the phone and advised on your order receipt email, we would send you a dispatch email as soon as the goods left the warehouse (which we did) and we are very sorry this took longer than it should have.

Posted 4 years ago

“Radiator looks good on my kitchen wall so I'm happy with the quality of the product. The ordering process was hampered by the website not working properly and taking online orders so I ended up phoning Trade Radiators instead. The radiator was delivered on the correct day. Apollo radiators who delivered it, unfortunately just dumped the pallet with the radiator on it by my front door - verbally asked our surname as they were getting back into the lorry and before we could ask them to actually move it into the garage :-(”

Helpful Report

Posted 4 years ago

Glad to hear you're pleased with your new radiator Jennifer, thank you. The courier/driver is not contracted or insured to go onto your property so cannot move things into a house, garage, shed or any sort of outbuilding, we do state this clearly and also further remind you in your dispatch email.

Posted 4 years ago

“I ordered black straight trvs it took 2 weeks to receive them and when they arrived they were white”

Helpful Report

Posted 4 years ago

We are really sorry about the mix up, looks like we rectified this as soon as you let us know, sorry again.

Posted 4 years ago

“radiator arrived bent-needed it desperately so had to accept it”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry that this has arrived damaged, all damages should be reported to our Customer Service team (to allow us to rectify this for you) which, on checking, you don't appear to have done. We will report this to them now for you and they will be in touch. Thank you and sorry again.

Posted 4 years ago

“Disappointed with the delivery service. Parcel was left outside in the rain. There were people in the house. Should’ve pressed the doorbell Haven’t fixed the unit yet so can’t comment on the performance yet. No complaints about the appearance”

Helpful Report

Posted 4 years ago

Sorry that the parcel was left for you, it sounds like the driver didn't press the bell hard enough, our sincere apologies.

Posted 4 years ago

“Delivery was expected, mid October, arrived over a week late. Good price and good product though”

Helpful Report

Posted 4 years ago

Hi Thom, the ETA on the towel rail you ordered was always the end of October and it arrived on time with us and was dispatched to you and delivered on time (30th October). Glad you're happy with your purchase. Thanks for shopping with us.

Posted 4 years ago

“The products were as advertised and good quality. Communication and delivery could have been a whole deal better - all very stilted.”

Helpful Report

Posted 4 years ago

Thank you very much for your review! We take all feedback on board and look forward to helping you in future.

Posted 3 years ago

“Product was what we required and description accurate but delivery took longer than expected and had to chase on 2 occasions.”

Helpful Report

Posted 4 years ago

Thanks for your review Gavin, glad you're happy with the product. The courier was 1 day late, apologies for the inconvenience this has caused you. We do remind customer in their dispatch email: "Please be aware that delivery delays are not uncommon at the moment due to the COVID crisis which has had a huge impact on logistic networks across the country and we appreciate your patience."

Posted 4 years ago

“I feel the delivery service wasn’t fantastic as you only knew literally 5 mins before delivery. Also the radiator isn’t fantastic quality as the tops look like raw material for about 3 inch down from the top and the bottom of the radiator the middles look like they are black nickel they are a different finish.”

Helpful Report

Posted 4 years ago

Hi Tony, thanks for your review. You purchased a 'raw metal' radiator which does of course show the raw metal itself with manufacturing lines, this is a deliberate (and very popular) finish as shown on the website. If you buy a painted (powder coated) radiator of course the metal isn't visible but raw metal has a clear lacquer so that you can see the variations of the sections which is the main appeal of this type of finish. Hopefully you're happy with it now as we can see you didn't contact us to arrange a return. Thank you for shopping with us.

Posted 3 years ago

“sent faulty valves but I had to pay to return them.”

Helpful Report

Posted 4 years ago

This would always be refunded in full for you in that situation, apologies if you didn't realise that.

Posted 3 years ago

“Efficient do what they are supposed to no fuss”

Helpful Report

Posted 4 years ago

Thank you very much for the positive review Edward!

Posted 3 years ago

“Radiator arrived on time & looked the part. Unfortunately the element for dual fuel (which I had checked WAS the correct one by calling ahead before placing my order) didn’t fit the unit as it was too long. I’m now waiting for the replacement.”

Helpful Report

Posted 4 years ago

Sincere apologies that this happened Heather. The wrong element was accidentally sent with the towel rail and we then sent the correct one to follow. Sorry again for the inconvenience.

Posted 3 years ago

“I have removed the original negative review following positive feedback from the company albeit after a few more days than I might have expected.”

Helpful Report

Posted 4 years ago

Thanks Mr Hickey. You may have forgotten that you actually ordered an out of stock item, you 'pre-ordered' the valves meaning you get a dispatch email (following the order confirmation email you already have) when they are back in stock and being dispatched to you. The order is in place exactly as it should be so your review is more than a little unfair.

Posted 4 years ago

“Please change your courier. I had to be available for over 2 and a half days - no information from APC and seemingly no confidence in their service. Its not much to ask to receive a 2 hour delivery window and when I arrange a full day to receive the parcel and for nothing to turn up - and still not have information is poor.”

Helpful Report

Posted 5 years ago

Our sincere apologies the courier service was less than our usual standard on this occasion. Sorry.

Posted 4 years ago

“Very good service. But there was slight damage (dent) to the underside of the bottom tube of the radiator,”

Helpful Report

Posted 5 years ago

Apologies for the inconvenience. We do sort out damages really quickly providing next day replacements. Please report to our Customer Service team on info@traderadiators.com or 01412250430 and we will sort this out for you right away. Thank you.

Posted 5 years ago

“Not very happy receiving a radiator that's damaged”

Helpful Report

Posted 5 years ago

Sorry to hear your radiator was damaged, we've checked our records and you hadn't notified us of any damage or issues on the order. Any damages or issues of any kind should be reported to our Customer Service team by emailing info@traderadiators.com or calling 0141 225 0430 allowing us the opportunity to rectify this for you. Thank you.

Posted 5 years ago

“No complaints about customer service. It’s such ashame we had to return the radiator due to the amount of damage. Very frustrating and time consuming having to wrap the item ready for the return.”

Helpful Report

Posted 5 years ago

We're really sorry that there was transit damage to your radiator, we do offer swift replacements but you decided just it have it collected and refunded. Our apologies for the inconvenience.

Posted 5 years ago

“Online,advice,poor,leading,to,delivery,without,all,parts,and,extra,expense.Radiator,solid,and,now,works,well.This,will,not,leave,space,between,words!!!”

Helpful Report

Posted 5 years ago

Thanks for your review Steve. I understand that when you were speaking with our adviser Stacey there had been crossed wires in regards to the electric / non-electric towel rail for which she did then apologise most profusely to you when you made us aware that you had not received exactly what you'd been expecting. Stacey then immediately resolved this for you and sent you the additional required parts (element and fluid filling kit) and gave you the fluid filling kit free of charge by way of an apology for the misunderstanding, the parts were delivered at 8.30am the following morning. Apologies again for the inconvenience. Julie (Manager)

Posted 5 years ago

“Hmmm rads do not heat up like the vile bog standard space taking rads previously in place... c’est la vie ie I have more space - but it’s colder! Pro’s with the cons....”

Helpful Report

Posted 5 years ago

“Radiator arrived well packaged & undamaged. Not fitted yet but looks good quality. Staff helpful and offered advise about products. Only negative was unreliable courier service DX couriers. I would be hesitant to order again only because of DX couriers.”

Helpful Report

Posted 5 years ago

Thanks for your review Lynn, we are sorry you were less than satisfied with the delivery as this normally goes very well.

Posted 5 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews