Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,984 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered three column radiators that arrived as promised, excellent quality and look great in their respective positions. No issues with fitting them and plumber was impressed with the quality and the price that we got them for. Had to wait for advice from plumber re what valves required based on how they could configure pipe work and these came next day once ordered.”

Helpful Report

Posted 4 weeks ago

Thank you so much for your wonderful 5-star review, Martin! We’re delighted to hear that you’re pleased with the quality of the radiators and the smooth installation process. It’s also great to know that your plumber was impressed! We appreciate your feedback and look forward to helping you again in the future. Best wishes, Kim Brines

Posted 3 weeks ago

“Amazing product fast delivery and great customer service”

Helpful Report

Posted 4 weeks ago

Thank you so much for your fantastic 5-star review, Nicky! We’re delighted to hear that you’re happy with our product, fast delivery, and customer service. Your kind words inspire us to keep delivering the best experience possible. We look forward to serving you again soon! Best wishes, Kim Brines

Posted 3 weeks ago

“Perfect radiator for my new kitchen. Fitted no problem by builder. Delivered within 24 hours. Love it. Will be buying more.”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic 5-star review! We're thrilled to hear that the radiator is perfect for your new kitchen and that your builder had a smooth installation experience. It’s great to know you loved our speedy delivery too! We can’t wait to assist you with your next purchase. Best wishes, Kim Brines

Posted 3 weeks ago

“Very nice radiators, fast delivery and very professional customers service.”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful 5-star review! We're so pleased to hear that you love our radiators and had a great experience with our fast delivery and professional customer service. Your feedback truly means a lot to us, and we can't wait to assist you again in the future! Best wishes, Kim Brines

Posted 4 weeks ago

“Irresponsible for brand they carry, apparently this is the the quality issue of the product instead of transport damage, making every excuse not to replace or refund… Terrible customer service and do not protect customers right of interest……avoid buying from Reina and Trade Radiators!!!”

Helpful Report

Posted 4 weeks ago

“Great service, prompt delivery with a great price”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our service and found our prices appealing. Your feedback is greatly appreciated, and we look forward to serving you again soon! Best wishes, Kim Brines

Posted 4 weeks ago

“Great service”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful 5-star review! We're so glad to hear that you had a great experience with our service. Your support means a lot to us, and we can't wait to assist you again soon! Best wishes, Kim Brines

Posted 4 weeks ago

“Trade Direct Aphex, Designer Vertical Double Radiator, Aluminium, Black, 1600mm x 560mm purchased 4 of these radiators and would not recommend as they do not fully heat up. THe rads only heat up top half. The air has been checked and this is a new heating system, so rads are at fault”

Helpful Report

Posted 4 weeks ago

“Great prices and super fast delivery.”

Helpful Report

Posted 1 month ago

Thank you for your amazing 5-star review, Geoff! We're thrilled to hear that you found our prices great and experienced such fast delivery. Your satisfaction is our priority, and we look forward to serving you again in the future! Best wishes, Kim Brines

Posted 4 weeks ago

“Works absolutely fine”

Helpful Report

Posted 1 month ago

Thank you for your great 4-star review, William! We're pleased to hear that everything is working well for you. If there's anything more we can do to enhance your experience, please let us know. Best wishes, Kim Brines

Posted 1 month ago

“Radiators arrived really quickly with good notification of expected delivery time. Radiators look lovely, really pleased with them. Haven't fitted them yet.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic 5-star review! We're delighted to hear that your radiators arrived quickly and that you love their appearance. We hope the installation goes smoothly for you! If you have any questions in the meantime, just let us know. Best wishes, Kim Brines

Posted 1 month ago

“Superb top quality bathroom radiator and service. Courier used excellent and a small problem of a missing component was sorted immediately by Gemma and arrived the next day with fantastic communication throughout. A company that clearly cares about its customers- would use again and highly recommend to others.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re happy with your bathroom radiator and the service you received. Gemma and our team are always here to ensure our customers are taken care of, and it's wonderful to hear that we could resolve your issue promptly. Your recommendation means a lot to us! Best wishes, Kim Brines

Posted 1 month ago

“An excellent product arrived very quickly. Really pleased with this company. Would definitely recommend.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful 5-star review! We're thrilled to hear that you received your product quickly and that you're pleased with our service. Your recommendation means the world to us! Best wishes, Kim Brines

Posted 1 month ago

“Very pleased, arrived in a few days and good quality. Thank you”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review! We’re delighted to hear that your order arrived quickly and that you’re happy with the quality. Your satisfaction is our top priority, and we appreciate your support! Best wishes, Kim Brines

Posted 1 month ago

“Cast radiator brackets.”

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Posted 1 month ago

Thank you for the 5 star review! Best wishes Kim Brines

Posted 1 month ago

“I was worried ordering over the festival period but a quick phone call with Kim, who rang back as she promised meant that the towel rail arrived in time. I am very happy and pleased with the purchase.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so glad to hear that Kim was able to put your mind at ease during the festive period and ensure timely delivery of your towel rail. Your happiness with your purchase is what we aim for, and we're committed to providing great service every step of the way. We hope you enjoy your new towel rail and look forward to serving you again! Best wishes, Yasmin Dar

Posted 1 month ago

“Order reference 000760573 Maybe for other customers went well, but my experience was horrible overall. TradeRadiators used DX Express for my delivery and I never received my radiator because of DX, but at the same time, TradeRadiators did not handle the situation well, considering they had every chance to make it right and they couldn't. 2 weeks, 10 phone calls and 20 emails later, all I have is the refund of the order. Based on my experience, I would not recommend TradeRadiators.”

Helpful Report

Posted 1 month ago

Hi Ermal, Thank you for sharing your feedback, and we're truly sorry to hear about the frustration you've experienced. It's disappointing to learn that we fell short in addressing your delivery issue, especially when we strive to ensure smooth service for every customer. We sincerely apologise for the inconvenience caused by DX Express and for the lack of resolution on our end. While we do rely on third-party couriers for delivery, it's clear that we should have done more to resolve the situation in a timely manner, and for that, we take full responsibility. Your experience is not reflective of the standard we aim to provide. We appreciate the time you've taken to reach out, and we’ll be reviewing this matter internally to ensure this doesn’t happen again. Once again, we're very sorry for your negative experience, and thank you for your feedback. Best regards, Kim Brines Customer Service Team

Posted 1 month ago

“Trade Radiators have been one of the best retailers/suppliers in my refurbishment project. Yasmin has been brilliant at rectifying my order and resolving a small issue with one of the products quickly and efficiently and an asset to Trade Radiators.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear that Trade Radiators has been a key part of your refurbishment project. Yasmin is indeed a star, and we’re glad she was able to assist you with your order efficiently. Your kind words truly inspire us to keep providing excellent service. We look forward to supporting you again in the future! Best wishes, Kim Brines

Posted 1 month ago

“Amazing services and stunning radiators”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Emma! We're thrilled to hear that you found our services amazing and our radiators stunning. Your kind words motivate us to keep delivering top-notch products and service. We can't wait to assist you again in the future! Best wishes, Kim Brines

Posted 1 month ago

“Not fitted yet due to a building delay, but great service from trade radiators.”

Helpful Report

Posted 1 month ago

Thank you for your great review! We're glad to hear that you had a positive experience with our service at Trade Radiators. We understand that building delays can be frustrating, but we appreciate your patience. We look forward to assisting you further when you're ready to fit your purchase! Best wishes, Kim Brines

Posted 1 month ago

Trade Radiators is rated 4.7 based on 4,984 reviews