Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,911 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Tell us how Trade Radiators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

Trade Radiators 5 star review on 13th December 2024

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought four radiators. One of the radiators was damaged but I was impressed with the after sales service. After a short email exchange and phone call a replacement was ordered and was delivered within a few days. I have ordered from Trade Radiators a few years ago and was therefore pleased the the quality of service has been maintained”

Helpful Report

Posted 1 month ago

Thank you for your excellent review! We're so pleased to hear that the after sales service met your expectations and that you were able to quickly resolve the issue with your radiator. It's always wonderful to see returning customers and we truly appreciate your continued trust in us. If you need anything at all in the future, just let us know! Best wishes, Kim Brines

Posted 1 month ago

“Great service good price, product, delivery and communication were spot on.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Hugh! We're delighted to hear that you were pleased with our service, pricing, product quality, delivery, and communication. Your satisfaction is our top priority, and it's great to know we hit the mark. If you ever need anything in the future, just let us know! Best wishes, Kim Brines

Posted 1 month ago

“Easy to navigate website, clear and accurate description of items. Well packaged and delivered quickly.”

Helpful Report

Posted 1 month ago

Thank you for your amazing review! We're so glad you found our website easy to navigate and that the item descriptions were clear and accurate. It's wonderful to hear that your order was well packaged and delivered quickly. If you ever need assistance in the future, don't hesitate to reach out! Best wishes, Kim Brines

Posted 1 month ago

“Great vertical radiator, in black. Looks great in our kitchen. Delivery was on time.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Henry! We're thrilled to hear that you love your new vertical radiator in black and that it adds a great look to your kitchen. It's also great to know that your delivery was on time. If you have any questions or need assistance in the future, feel free to reach out! Best wishes, Kim Brines

Posted 1 month ago

“I haven't used the radiator yet, but it is a Stelrad product so I expect it to be OK. It was well packaged and turned up without any damage. I was a little disappopinted with the fact that the radiator and the valves turned up separately with five days in between. Courier allowed me to choose a delivery date so I could ensure there was someone home to receive it”

Helpful Report

Posted 1 month ago

Thank you for your review, Mr. We're glad to hear that your Stelrad radiator arrived well packaged and undamaged. Our Stelrad radiators do have a delivery time of 7-10 working days and the valves came from a different warehouses so they were dispatched separately. It's great that our courier allowed you to choose a delivery date to ensure someone was home. If you have any questions once you start using your radiator, please don't hesitate to reach out. Best wishes, Kim Brines

Posted 1 month ago

“Excellent service. Bought a replacement radiator. Great quality product”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Tony! We're delighted to hear that you found our service excellent and that you're pleased with the quality of your replacement radiator. If you need anything else, we’re always here to help! Best wishes, Kim Brines

Posted 1 month ago

“Bought the Apollo Roma radiators in cream. Matches really well with 'dimity' F&B paint which are on some of our walls. Nice modern but country look that I was after. 2 column good choice for narrow spaces. Ordering straightforward and Delivery time frame was as promised. Would recommend”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We're thrilled to hear that the Apollo Roma radiators in cream compliment your 'dimity' paint so beautifully and fit perfectly in your space. It's great to know our straightforward ordering process and timely delivery contributed to your positive experience. We truly appreciate your recommendation and are here for you whenever you need us next! Best wishes, Kim Brines

Posted 1 month ago

“Great service, great product and delivered when they said it would”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service and that your order was delivered on time. It's always our goal to provide excellent products along with dependable service. We appreciate your feedback and look forward to serving you again! Best wishes, Kim Brines

Posted 1 month ago

“Quickly dispatched unfortunately when unpackaged, found radiator to be damaged. One call to customer service and a couple of photos latter, and collection and replacement delivery arranged for next day. Collection and delivery happened on time delaying installation by only 2 days, very good service when dealing with an issue. Would recommend for this reason combined with competitive prices.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful review! We're glad to hear that our customer service team was able to resolve the issue quickly and that both the collection and replacement went smoothly. It's great to know that you found our prices competitive as well. Your recommendation is truly appreciated, and we’re here to help whenever you need us next! Best wishes, Kim Brines

Posted 1 month ago

“Excellent service, good communications, product well packaged and quick delivery. Would use again.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're so pleased to hear that you had an excellent experience with our service, including our communication and the quick delivery. Your feedback about our packaging is greatly appreciated as we strive to ensure safe delivery for all our products. We're looking forward to serving you again in the future! Best wishes, Kim Brines

Posted 1 month ago

“Ordered a fairly large radiator from trade radiators. I was a bit concerned about it being damaged in transit and then possibly the hassle of sending it back? However, I need not have worried the radiator was extremely well packaged and carefully delivered by Arrow XL. The radiator arrived in perfect condition and a great price. Had to wait a few days for it but worth the wait. I would fully recommend this company.”

Trade Radiators 5 star review on 24th November 2024

Helpful Report

Posted 1 month ago

Thank you so much for your glowing review, Andrew! We're thrilled to hear that your radiator arrived in perfect condition and that you were pleased with the packaging and delivery. We appreciate your patience during the wait and are delighted that you found it to be a great price! Your recommendation means the world to us. Best wishes, Kim Brines

Posted 1 month ago

“Excellent service, delivery and radiator working brilliantly”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're delighted to hear that you experienced excellent service and that your radiator is working brilliantly. Your satisfaction is our top priority, and we truly appreciate your positive feedback! Best wishes, Kim Brines

Posted 1 month ago

“Purchased a designer radiator online and the process was quick and easy. The radiator was delivered to my home address quickly and once fitted it looks fabulous. A great service from the initial research online to delivery.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're thrilled to hear that you found our purchasing process quick and easy, and that your designer radiator looks fabulous in your home. Your satisfaction means a lot to us, and we appreciate your kind words about our service from start to finish! Best wishes, Kim Brines

Posted 1 month ago

“Exceptional value and communication will be using again.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Graham! We're so glad to hear that you found exceptional value and appreciated our communication! Best wishes, Kim Brines

Posted 1 month ago

“Brilliant company to deal with”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing feedback! We’re thrilled to hear that you had a brilliant experience with us! Best wishes, Kim Brines

Posted 1 month ago

“I've now bought 3 tall radiators (Reina Flat) from Trade Radiators and the service has been excellent each time, with reliable quick delivery. On the one occasion when the radiator showed the slowest of leaks from the bottom os one column their customer service was top notch. It took one very short phone call, an email to follow up with a couple of pictures of the issue and a replacement was quickly despatched. Big shoutout to Kim Brines for her support; fantastic. I honestly couldn't recommend this company enough. My reviews for sold goods are usually quite bland, but when you have an issue and the response was as good as this, then they deserve the accolades.”

Helpful Report

Posted 1 month ago

Thank you so much for your glowing review! We're absolutely delighted to hear that you've had such a positive experience with our products and customer service. It's wonderful to know that our team, especially Kim Brines, was able to assist you promptly and effectively. We truly appreciate your kind words and recommendations! Best wishes, Yasmin Dar

Posted 1 month ago

“Quick delivery, top quality product. Very good!!”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're thrilled to hear that you received your product quickly and that you're pleased with its quality. Your positive feedback truly motivates us to keep delivering the best! Best wishes, Kim Brines

Posted 1 month ago

“easy site to navigate and order from. good range of products”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Philip! We're delighted to hear that you found our site easy to navigate and appreciate our range of products. Your feedback is invaluable to us! Best wishes, Kim Brines

Posted 1 month ago

“Brilliant products and super fast delivery and also excellent customer service!”

Helpful Report

Posted 1 month ago

Thank you for your amazing review! We’re thrilled to hear that you love our products and that your delivery was super fast. Excellent customer service is our priority, and your kind words mean the world to us! We look forward to helping you again soon. Best wishes, Kim Brines

Posted 1 month ago

“I bought a matt black, powder coated upright radiator. Good quality product. Delivered within 5 working days. Product was well packaged and delivered in pristine condition. Highly recommend and I will buy from this company again.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Siwan! We're so pleased to hear that you’re happy with the quality of your radiator and that it arrived in pristine condition. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Best wishes, Kim Brines

Posted 1 month ago

Trade Radiators is rated 4.7 based on 4,911 reviews