Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,941 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 24th January 2025

V Customer

Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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Trade Radiators 5 star review on 17th December 2024

J Sullivan

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Curved radiator delivered OK. Fitting kit not usable for a curved radiator. Have contacted Trade Radiators and asked for the proper fitting kit, but still nothing received.”

Helpful Report

Posted 2 years ago

Sorry you found the brackets tricky, this is unusual and the same brackets that we provide with all of our towel rails trouble free. The correct fixings come with the rail (there is only one kind) and we've genuinely never had any issues. Radiators should always be fitted by a plumber who can install a towel rail like this quickly and easily for you.

Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

That’s amazing to hear Stefan and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great company to deal with! Delivery was quick, competitive price, and v good product.”

Helpful Report

Posted 2 years ago

Thank you for the super feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Great service unfortunately not fitted yet so can’t review the purchase but if it’s as good as last time it will be spot on”

Helpful Report

Posted 2 years ago

Great to hear Jon, thank you for the positive feedback. We look forward to welcoming you back next time.

Posted 2 years ago

“excellent service and quick delivery literally the next day recieved goods”

Helpful Report

Posted 2 years ago

Lovely to hear you're happy with your purchase Caroline, thank you for shopping with us, we hope to welcome you back again in the future.

Posted 2 years ago

“They were very good when I needed to change some of my rads but be warned the carrier cost is quite expensive. One of the rads has poorly finished paintwork. I've put that side to the wall but only time will tell if it corrodes quickly.”

Helpful Report

Posted 2 years ago

Hi Valerie, thanks for your review. Return courier costs are unavoidable unfortunately, sorry about that. On checking your order we can't see you having contacted us about any issues with the new radiators (you mentioned paintwork above). Issues of any kind should always be reported to our Customer Service team ASAP to allow us the opportunity to rectify the matter swiftly. Your items should be 100% perfect and we wouldn't want you to have a product any other way. We would have preferred to replace the item and would have done so had we been given the opportunity. Please do always let us know if there are any issues with any aspect of your order, we are here to help. Apologies for your inconvenience.

Posted 2 years ago

“Used these guys so many times before and just wanted to order a smart element for a towel rail. Tried 3 times on 3 different days and their website would not allow? I called to explain and placed the order over the phone. Item arrived without an invoice. Waited a week and still no invoice? (Or order confirmation or number, or anything?) So Tried to log on to my account and the website (something to do with Captcha I think) wouldn't allow this, just frozen. So another phone call to ask for my invoice. Tried to explain website is failing in so many ways? They were not interested? Was told invoice would be sent on email, still waiting? Good company gone bad, order from elsewhere, it's easier and less time consuming.”

Helpful Report

Posted 2 years ago

Hi Stuart, sorry this purchase wasn't as smooth as usual, we had a new system upgrade being implemented which caused a few temporary issues. There is no invoice, it's an email receipt, same as all your previous orders, which was sent instantly at the time of ordering, you replied to the email so definitely received it. This receipt is also a VAT receipt. I can see you have emailed asking for an invoice so may not have realised it's all on the original receipt for you. Everything is present and correct as it should be. We hope to welcome you back again in the future.

Posted 2 years ago

“Excellent service, exceeded delivery times and courteosly dealts with and contacted by phone prior to delivery”

Helpful Report

Posted 2 years ago

Thank you for the fantastic review Steven, we are delighted that you're so pleased with our service. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Fantastic service from start to end. Good technical advise regarding size of radiators, btu etc.”

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Posted 2 years ago

That's wonderful to hear Narendra and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Really pleased with the look, performance and the quality of the radiators.”

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Posted 2 years ago

Glad you're happy with your purchase Dawn, thank you for shopping with us.

Posted 2 years ago

“Quick delivery and good quality radiator. Nice mat finish. Looks very smart”

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Posted 2 years ago

Sounds perfect Amanda, thanks for your 5 star review and enjoy your lovely new radiator.

Posted 2 years ago

“My original order was incorrect due to my misreading of the description of an electric radiator. My corrected order was delivered promptly but the preservative additive for filling the radiator was omitted and was delivered later after I complained. The insructions for fitting the radiator were cursory and unhelpful, but a video was available online, which I later tracked down. It would have been helpful if the instructions made some reference to this video. When I came to do the job I found the blanking plug had been omitted from the order despite my specifically requesting it and being assured it was included. I bought a blanking plug from Screwfix. The original radiator I ordered incorrectly is still awaiting collection for return. I had been told to await instructions concerning its collection but that was a month ago.”

Helpful Report

Posted 2 years ago

Our sincere apologies for the mishaps here Michael, we have spoken with the booking team and advised them that the collection had not happened. They will be in contact with you to rebook this. Any further problems please contact our Customer Service team on 0141 225 0430 or info@traderadiators.com Thank you.

Posted 2 years ago

“Very good selection, easy to find price and information. Communication good.”

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Posted 2 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Didnt quite know what to expect as never used the company before. Absolutely excellent, correct size, great colour, packaged well and speedy delivery all really good. Will definitely use again.”

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Posted 2 years ago

That is amazing to hear Jean and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“What a fantastic company to deal with. First class service Also first class customer service dealing. With. Mistakes made by me Well done Not the first time I have used trade radiators but can highly recommend there fast & reliable service”

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Posted 2 years ago

That is amazing to hear Robert and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! :-)

Posted 2 years ago

“Ordered 2 radiators + valves in the website. Next day they emailed me saying both out of stock but they sent the valves anyway. 15 days later, we are still waiting for the refund and they sent me emails to make a review. So here it is.”

Helpful Report

Posted 2 years ago

Apologies for the radiators being out of stock, there is a short time delay between the warehouse updating the stock system and this then feeding through to our website and your order must have come through during that period. They should have been refunded as soon as you asked but there was a delay with this which, upon investigation, was due to human error, we are very sorry about this. Everything has now been rectified and fully refunded for you. If you would like to order again at any point we will ensure you receive a generous discount by way of an apology. Sorry again.

Posted 2 years ago

“Whilst Trade Radiators online portal is buggy and needs more investment to make it user friendly, the human customer service is excellent and I’ve been very impressed by my communication with all staff but particularly Amanda, who was very prompt and solutions focused.”

Helpful Report

Posted 2 years ago

That's great to hear Luke, thank you. We're currently in the process of having a huge upgrade to the website which will be why you had a few glitches (us too) so this will all be smoothed out in the coming days/weeks. We hope to welcome you you back again in the future.

Posted 2 years ago

“excellent quick service”

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Posted 2 years ago

Thanks for the 5 star review and super feedback!

Posted 2 years ago

“Perfect & next day delivery”

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Posted 2 years ago

Great to hear that Kim, thank you so much!

Posted 2 years ago

“quick service keep it up”

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Posted 2 years ago

Thanks for the 5 star review, we're glad you're impressed with our service, thank you! :-)

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,941 reviews