Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time in using Trade Radiators , consistent service and prices .”

Helpful Report

Posted 6 years ago

Thanks for continuing to choose Trade Radiators Daniel, we really appreciate your custom and thanks for taking the time to review your experience. Julie (Manager)

Posted 6 years ago

“i received my new heated towel rail within three days of ordering. the product was as advertised on the website have now fitted the towel rail and my wife is happy with it,what more can i ask . thank you.”

Helpful Report

Posted 6 years ago

Thank you for your positive feedback Ronnie and thanks for choosing Trade Radiators. We hope to welcome you back in the future. Julie (Manager)

Posted 6 years ago

“Delivered on-site, on time and exactly as ordered. What more can you ask for.”

Helpful Report

Posted 6 years ago

Thank you so much Alex, we really appreciate your feedback and your custom. Hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Do not use this company !!! Customer service is shocking , they charged us £270 for the privilege of NO goods due to misinformation on their website , then were unable to resolve the situation because the managing director does not deal with complaints !!! What a way to run a company ... very disappointed”

Helpful Report

Posted 6 years ago

The review you have given is disappointing as hugely inaccurate and unfair. It's most unfortunate that you didn't read about the product before ordering or indeed read any of our helpful emails sent to you about this. We have in fact gone above and beyond in our service by agreeing to take back a non-returnable item which we did to help you. There are deductions on 'made to order' products (courier charges, materials and labour) which is made very clear and was explained to you clearly also. We are not obliged to agree to return/refund your 'made to order product' but we did this by way of providing exceptional service. In future we would suggest reading about a product or calling a company for information if you'd rather not read details online or read any of your emails. We are here to help always and have exceeded our service to you as we do with all of our customers. It's a real shame you didn't take the time to find out about this (beautiful) product prior to ordering.

Posted 6 years ago

“Excellent stock levels and insanely quick delivery! Willing to correct/act on problems promptly without hesitation or obstruction! Genius!!!”

Helpful Report

Posted 6 years ago

Thank you for your honest and positive review of shopping with Trade Radiators. We hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Excellent service, prompt dispatch, although some issues with the delivery guy who was reluctant to have my signature. He finally produced the machine but said that nobody checks them anyway. Well, that’s good isn’t it?”

Helpful Report

Posted 6 years ago

Thanks for your review Rosemary. Sorry your driver sounds like he was having an off moment, apologies as this isn't our usual service. I'm glad that you were so pleased with everything otherwise. Julie (Manager)

Posted 6 years ago

“I had been looking for ages for a traditional style electric radiator that would fit in my small bathroom. All of the ones I had previously looked at protruded in to the room too much and when I found one that didn't it was so expensive. The Avon traditional rail is brilliant as its projection is only 155mm and it can also be converted to work off of the central heating. It came so quickly after ordering and was great value for money and super looking. I am so glad that I found Trade Radiators as I nearly gave up on traditional and went for the modern rail instead. I would highly recommend this company.”

Helpful Report

Posted 6 years ago

That's wonderful that we were able to meet your needs so perfectly and at a great price too! Thank you for sharing your experience of shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“Very modern design,superb heat ,visual wow factor”

Helpful Report

Posted 6 years ago

That's fantastic Rob, thanks for your feedback and enjoy your fab new radiator. Julie (Manager)

Posted 6 years ago

“Good quality radiator supplied at a very competitive price, and delivered very quickly.”

Helpful Report

Posted 6 years ago

Thanks Chris! Brilliant that you've been so pleased, thanks for sharing your experience and for shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“Fast efficient service and good products. I had an issue with my order and it was rectified immediately.”

Helpful Report

Posted 6 years ago

Thank you for your honest and positive review Amanda. Julie (Manager)

Posted 6 years ago

“Unit not installed yet but looks great and arrived safely with all components and the minimum of fuss”

Helpful Report

Posted 6 years ago

That's fantastic, thank you for taking the time to review your purchase. Julie (Manager)

Posted 6 years ago

“Slightly slow delivery 4 days after ordering.However in good condition, although a little light weight in construction. For £80 not bad deal”

Helpful Report

Posted 6 years ago

Thanks for your review, you had ordered on a weekend so not next day delivery unfortunately, sorry if you had expected it sooner. Thanks for choosing Trade Radiators, I'm sure you'll be delighted with your new towel rail. Julie (Manager)

Posted 6 years ago

“Disappointing! :(”

Helpful Report

Posted 6 years ago

Julie, I'm very sorry, I have been informed that the courier damaged your radiator and you didn't want us to replace the item for you but instead asked for the item to be collected and refunded, to which we duly obliged. Apologies for the inconvenience, damages are very rare and we do usually replace the very next working day. Julie (Manager)

Posted 6 years ago

“The towel rad I bought looks good, was easily mounted but as it hasn’t yet been plumbed I’m unable to comment on it’s efficiency.”

Helpful Report

Posted 6 years ago

Thank you, I'm sure you'll be delighted with your radiator. Thanks for shopping with us. Julie (Manager)

Posted 6 years ago

“By being easy to deal with & a very prompt delivery, one can ask for nothing more than this”

Helpful Report

Posted 6 years ago

Thank you for your lovely review, it is greatly appreciated. Julie (Manager)

Posted 6 years ago

“Delivered ok no damage to package Product was as described on web site.”

Helpful Report

Posted 6 years ago

Thanks Alan, we hope to welcome you back again in the future. Julie (Manager)

Posted 6 years ago

“fast efficient service”

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Posted 6 years ago

Thanks for your 5 star review, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“I needed two of Quinn’s largest radiators. Trade Radiators offered the best price I could find. They were very polite and cooperative in arranging the delivery to suit our availability. I was very pleased with their them and I would recommend them and use them again. Ceric”

Helpful Report

Posted 6 years ago

Thank you very much indeed Eric for your honest and positive review, great to hear you're so happy shopping with us. Julie (Manager)

Posted 6 years ago

“Fast easy service”

Helpful Report

Posted 6 years ago

Thanks Shaun, we appreciate your review and hope to welcome you back again soon. Julie (Manager)

Posted 6 years ago

“Very prompt delivery (within 24 hours) and the spec was spot on. Working fine and looking smart.”

Helpful Report

Posted 6 years ago

Thank you very much for your excellent review Michael, I'm glad you've had such a great shopping experience with us. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews