Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,987 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service next day delivery !”

Helpful Report

Posted 8 years ago

Great to hear, thank you so much Heather. Julie (Manager)

Posted 6 years ago

“Quality product, good price, quick delivery”

Helpful Report

Posted 8 years ago

Great feedback, thanks Ian. Julie (Manager)

Posted 6 years ago

“I bought a towel rail had a small problem phoned the company the parts were with me next day ,that's what I call service, I'll deal with this company again.”

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Posted 8 years ago

Thanks for your honest and positive review, we really appreciate it. Julie (Manager)

Posted 6 years ago

“Has a calculator to work out the btu.choose the right radiator and order. You get a email with delivery time.”

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Posted 8 years ago

Thanks for the good feedback. Julie (Manager)

Posted 6 years ago

“Excellent - easy to order and quick delivery. Great goods and value for money.”

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Posted 8 years ago

Wonderful feedback, thank you Maria for taking the time to review your purchase. Julie (Manager)

Posted 6 years ago

“I ordered a large curved white bathroom towel radiator, excellent value with a 15 year guarantee. Arrived before the expected delivery date, well packaged. I'm waiting for it to be installed but very pleased with the value, quality and buying experience.”

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Posted 8 years ago

Sounds ideal for you David, thanks for your review and thank you for shopping with us. Julie (Manager)

Posted 6 years ago

“Ordered at 9.15am radiator was delivered at 8.15am next day could'nt ask for better will use again thanks. jimmie”

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Posted 8 years ago

Brilliant timing, thanks for your review James, we hope to welcome you back soon. Julie (Manager)

Posted 6 years ago

“Great quality stainless steel towel radiator delivered in a few days and now fitted and working well”

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Posted 8 years ago

The Stainless Steel Rails are marvelous and great value for money. Thanks for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Good web site good materials, very pleased with all I had to do with TR.”

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Posted 8 years ago

Sounds great Mike, thank you very much for your review and for shopping with us. Julie (Manager)

Posted 6 years ago

“Good quality finish for the price, well packaged and quick delievry”

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Posted 8 years ago

Excellent feedback, thank you very much indeed. Julie (Manager)

Posted 6 years ago

“Good products, keen pricing, fuss-free ordering, rapid delivery. Excellent service all round.”

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Posted 8 years ago

What wonderfully positive feedback Pater, thank you so much! We look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“easy to deal with”

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Posted 8 years ago

Thank you.

Posted 7 years ago

“What went wrong? Everything that COULD go wrong! This was my first experience with this company, and I really can not recommend them for either the quality of goods OR the level of customer service. I ordered two radiators and each had a problem. One had signs of rust, and the other had parts missing. Getting through on the 'phone is very difficult, and adds to the stress of trying to get problems rectified. A replacement for the rust- damaged radiator was sent out the next day, but the damaged one has still not been collected and I have heard nothing more from the firm. Having to wait for the replacement meant that I had to pay the plumbers to return for another visit.”

Helpful Report

Posted 8 years ago

Any issues please call our Customer Service team on 0141 225 0430 where we can easily and quickly resolve any matters for you. Julie (Manager)

Posted 6 years ago

“Delivery was very prompt and the products where of good quality well packaged”

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Posted 8 years ago

Thank you Kenneth, we appreciate you taking the time to review your purchase and hope to welcome you back soon. Julie (Manager)

Posted 7 years ago

“KEPT ME A DAY LATER THAN ADVERTISED , PROMISED ME NEXT MORNING DELIVERY. THIS DID NOT HAPPEN EITHER, AFTER ARRANGING A PLUMBER TO COME OUT, COST ME A CALL OUT CHARGE, ALL IN ALL A BAD EXPERIENCE WOULD NOT USE YOU AGAIN OR RECOMMEND YOU TO ANYONE JIM CASEY”

Helpful Report

Posted 8 years ago

I'm sorry you feel that way Mr Casey as customer satisfaction is key for us. Apologies that you did not receive your goods next day as would usually be the case, it was instead a day later due to courier delays. It's never a great idea to book tradesman without having the goods (of any kind) in your possession and we do advise against this, as do most retailers, so it's a shame that you went against this advice and subsequently had issues as a result. Julie (Manager)

Posted 7 years ago

“Excellant radiators very good price and the speed of the delivery was second to none,will defiantly recommend and use again.”

Helpful Report

Posted 8 years ago

Brilliant, thank you Colin, we hope to welcome you back in the future. Julie (Manager)

Posted 7 years ago

“Failed to deliver goods on three occasions, given three delivery dates all failed, then an email to say not in stock, cancelled the ordered out of frustration with trade radiators”

Helpful Report

Posted 8 years ago

Dear Mr Thomas, I am so sorry that you've been let down with your order. I have looked into it and our dispatch team gave us a delivery date for you of the 24th, you let us know on the 25th that it hadn't arrived. Our dispatch team apologised as upon investigation the item had not left the warehouse, they agreed to send on a pre 10 delivery for the 26th and the item was then 'lost' and subsequently out of stock. Understandably you lost faith and cancelled your order, I don't blame you. This is not our usual standard of service at all, it has fallen well short on this occasion for which I am extremely sorry. This very rarely happens and to me it seems like human error with the dispatch team in the warehouse so I have addressed this accordingly. Please accept my sincere apologies and I would like to offer you 10% discount on your next purchase in the hope that we can have the opportunity to give you our usual 1st class service. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 8 years ago

“I bought 2 radiators on a Friday and both were delivered on the following Monday. The packaging was intact, and well presented. I cannot comment on the performance of the radiators as I have not had them fitted as yet. I would you this provider again.”

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Posted 8 years ago

Thank you for the super 5 star review! Julie (Manager)

Posted 7 years ago

“Simple to order detailed website, excellent delivery. Very pleased with quality, this is the second Pisa towel warmer I have ordered, good price.l”

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Posted 8 years ago

Thanks Peter, always lovely for us to welcome customers back time and again. We really appreciate both your review and custom. Julie (Manager)

Posted 7 years ago

“Excellent product,fair price and unbelievable fast delivery.”

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Posted 8 years ago

Thank you for reviewing your purchase, I am very happy indeed that you are so pleased with your purchase. Julie (Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,987 reviews