Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,953 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really smart radiator and very quick delivery, thank you.”

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Posted 5 years ago

We're glad you're impressed with your new radiator Stella, thanks for taking the time to review your purchase and a big thank you for choosing Trade Radiators.

Posted 4 years ago

“Perfect Prompt delivery, good price & appears to be a good product with attractive appearance Very satisfied”

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Posted 5 years ago

We're delighted you're so pleased with your purchase, thank you Christine!

Posted 5 years ago

“Excellent communication and prompt delivery”

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Posted 5 years ago

Thanks for the 5 star review and feedback.

Posted 5 years ago

“Great price, delivered quickly. Highly recommended”

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Posted 5 years ago

That's a super recommendation, thank you Joanne!

Posted 5 years ago

“Great service”

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Posted 5 years ago

Fantastic to hear you're so impressed with our service, thank you!

Posted 5 years ago

“Quick delivery and easy checkout”

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Posted 5 years ago

Brilliant to hear, thank you Halit.

Posted 5 years ago

“No complaints about customer service. It’s such ashame we had to return the radiator due to the amount of damage. Very frustrating and time consuming having to wrap the item ready for the return.”

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Posted 5 years ago

We're really sorry that there was transit damage to your radiator, we do offer swift replacements but you decided just it have it collected and refunded. Our apologies for the inconvenience.

Posted 5 years ago

“Superb customer relations”

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Posted 5 years ago

That is a brilliant compliment Christopher, our sincere thanks.

Posted 5 years ago

“Its the third time we've bought radiators from these guys and the service has been excellent every time. The rads arrived on the day scheduled and they rang an hour beforehand to make sure someone was home. Cant fault them.”

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Posted 5 years ago

That's really fantastic feedback, thank you!

Posted 5 years ago

“Had our house updated 5 years ago. Bought all new White Column radiators from TR. I notice I congratulated them on their service then. Unfortunately 5years on some have shown fault lines by the plugs and seals. Telephoned TR and sent photos as requested by Stacey. No argument she emailed back to say they are replacing them all and will be delivered Tuesday (today is Friday). Tracking info to follow. Brilliant aftercare service. What more could you ask for. Thanks Stacey and TR.”

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Posted 5 years ago

Thanks for your honest and positive review Harry, we're very glad to hear you're impressed with our after sales service, we do take pride in this as our customers genuinely mean everything to us so it's fantastic to get your feedback. Thank you.

Posted 5 years ago

“Happy with the efficient service and product received.”

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Posted 5 years ago

We're delighted that you're so happy shopping with Trade Radiators, thank you for your review David, we look forward to welcoming you back again in the future.

Posted 5 years ago

“I have just received 2 radiators and did not realise that a radiator with primer paint meant 'black'! I phoned and spoke to Samantha who was very unhelpful and ended the call while I was still speaking. I will never buy from this company again! The customer service is dreadful!”

Helpful Report

Posted 5 years ago

We're really sorry that you're unhappy. We did send you the item exactly as you ordered it (primer/undercoat only and not painted a colour). If you're ever unsure then our Customer Service team are here to help with any questions you may have and provide all the guidance you need. You mentioned to Samantha on the phone earlier that you had called previously enquiring about paint colours and we advised (as we always do) that you could select painted and have any colour of your choice but when you placed the order online you didn't choose to have the radiator painted, only primer/undercoat. Immediately after placing the order we did send you a helpful email to remind you that you could upgrade to painted if you wish but you stuck with primer/undercoat. We have checked on the call with Samantha and you did end the call yourself, our apologies if for any reason you thought otherwise.

Posted 5 years ago

“Good price, excellent delivery”

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Posted 5 years ago

Thanks for the great feedback.

Posted 5 years ago

“Great delivery and price, radiator very good quality, however the wall brackets have fixing holes very close together, which isn’t great for old brick and plaster”

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Posted 5 years ago

Thanks for your review Nick, we're glad you're impressed with your column radiator, these are really straight forward to install so your fitter shouldn't have any trouble with this for you. They look superb too so we're sure you'll be really pleased with the end result.

Posted 5 years ago

“Well built sturdy modern radiator that look fantastic in our room. Quick free delivery too. Would highly recommend.”

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Posted 5 years ago

That's a fabulous recommendation Nicola, thank you so much! We're delighted that you're so happy, thanks for shopping with us.

Posted 5 years ago

“Look good”

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Posted 5 years ago

Sounds great, thanks for your review Chris and enjoy your new radiator.

Posted 5 years ago

“Great item good sale price would recommend and buy again”

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Posted 5 years ago

Thanks for the excellent recommendation Carol, we look forward to welcoming you back again next time.

Posted 5 years ago

“Speedy free delivery, excellent service, great value for money, thank you!”

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Posted 5 years ago

That's brilliant Jeanette, thanks so much for your fab review and thanks for choosing Trade Radiators.

Posted 5 years ago

“Quick delivery and good quality product, easy fitting”

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Posted 5 years ago

That sounds great, thanks for taking the time to review your purchase Keith, we're pleased you're happy and hope to welcome you back again in the future.

Posted 5 years ago

“good”

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Posted 5 years ago

Thanks for your review Joe.

Posted 5 years ago

Trade Radiators is rated 4.7 based on 4,953 reviews