Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 3 radiators from this company and am delighted, great heat and look lovely.The only con was the price of delivery cause I live in Northern Ireland was going to cancel order because of this but I'm so happy I didn't,good company to deal with.1😁”

Helpful Report

Posted 3 years ago

We are delighted that you're so pleased with your purchase Christina, thank you for choosing Trade Radiators.

Posted 3 years ago

“Ordering online very easy , very helpful on the phone when we had a few queries and delivery very prompt - called ahead to book a delivery slot even! Will definitely use again and would recommend to anyone.”

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Posted 3 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Placed my order then I received e Mail to say that the radiator was out of stock. I was offered another same model But in a different colour. I accepted this. I never received any information that this was on its way and when I e mailed I was told I would receive an e Mail when it was dispatched Never heard a thing for well over the delivery timescale. I e mailed again more than once and never received a reply. I had to end up phoning to be told that there was an error made with stock levels and it was out of stock. I did think of going elsewhere but with having someone booked to fit this I decided to check for another radiator. I called back with the one I wanted and I have to say from here the service was excellent. It was ordered I was partially refined for the difference in the price and received goods 2 days later as promised. For this part I would score them a 5. If only they had kept me informed at the beginning I would have scored higher”

Helpful Report

Posted 3 years ago

Apologies that were were issues initially, glad we managed to get you all sorted thereafter and that you were happy with our service, thank you.

Posted 3 years ago

“Amanda foster was excellent with sorting out my problem and comms. Very impressed. Mark”

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Posted 4 years ago

We are delighted that you're so pleased with your purchase (and Amanda's assistance), thank you for choosing Trade Radiators.

Posted 3 years ago

“Very pleased with product”

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Posted 4 years ago

Thank you :-)

Posted 3 years ago

“A good price including delivery no hidden charges. Although a small purchase it arrived days earlier than expected. I just can’t fault my experience of trade radiators. I had never heard of them and did not know what to expect, I will use again maybe a bigger purchase next time.”

Helpful Report

Posted 4 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 3 years ago

“Really pleased with the black towel rail and radiator valves. And great customer service will definitely recommend Trade Radiators.”

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Posted 4 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Can not fault the customer service. I ordered a Vertical column radiator that was out of stock. When the radiator was out for the delivery I got email to say it has been dispatched, 5 days later it has still not arrived. Called the Radiators Direct to chase it up and the girl who I spoke to said she will issue me another one with the next day delivery. She was friendly, polite and apologetic. What a great customer service. They use external courier so it wasn't actually their fault but she couldn't be more helpful. This was our third purchase and we will defiantly order again. Highly recommended.”

Helpful Report

Posted 4 years ago

Excellent feedback Monika and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Company had good communication. Product was delivered quickly and with ease. About to order from them again.”

Helpful Report

Posted 4 years ago

That is absolutely fantastic to hear Stacey, thank you for the excellent feedback. We look forward to welcoming you back next time.

Posted 3 years ago

“Excellent service at all times. I had no problem amending my orders and items were all dispatched on given date. Would have no hesitation in using them again. A special thank you to Amanda and Yasmin for their help.”

Helpful Report

Posted 4 years ago

Wonderful feedback Liz and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Good product delivered in good condition. Not the fastest turn around but ok.”

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Posted 4 years ago

Hi David, the Nordic range does state the timescales within which we did manage to deliver, sorry if you missed this info online before ordering.

Posted 3 years ago

“Quick, delivered exactly what I wanted.”

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Posted 4 years ago

Thank you very much for the 5 star review and excellent feedback! :-)

Posted 3 years ago

“Excellent service and prompt delivery”

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Posted 4 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“I am a repeat customer and Trade Radiators are my go to company. You get Excellent customer service, fast delivery and I have always been really happy with the products. Totally recommend Trade Radiators.”

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Posted 4 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Slight issue with lead time and payment being taken with no visibility of delivery date, but sorted out with minimum fuss. New rad installed and working beautifully.”

Helpful Report

Posted 4 years ago

Thank you very much for the positive review and feedback! :-)

Posted 3 years ago

“Very good service missing bracket sent straight away”

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Posted 4 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Bought some cast iron radiators 10 years ago to add to 13 other radiators in my house ranging 1-25 years old at the time. Literally 1 month after the warranty period ended (10yrs) I noticed significant areas of rust and leakage on the floor below both radiators. After a lot of 'back and forth' with the company they blamed the inhibitor levels which is nonsense since only these two out of 15 rads have failed. I wouldn't bother with this company - they won't accept any responsibility for their poor quality radiators.”

Helpful Report

Posted 4 years ago

We provide detailed and clear installation and system instructions for all cast iron orders as the care and maintenance of this type of radiator with regards to your system is really important. We had an independent test carried out for you by Fernox who confirmed that there was in fact no inhibitor in your system which can be damaging to any radiators and especially cast iron (due to the way they are hand made and joined). The absence of inhibitor meant that the guarantee was then invalid. This is all covered in detail and all paperwork provided by email when you order to ensure you have everything you need to care for your radiators and keep your system healthy. The quality of the radiators is second to none, they are deteriorating inside due to the lack of protection (inhibitor) in the system. We are sorry this has happened but we do provide you with all the correct information to ensure it doesn't.

Posted 3 years ago

“Brilliant came right day and at right time! Looks brilliant in my kitchen”

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Posted 4 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. :-)

Posted 3 years ago

“Good quality and a good price”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 3 years ago

“Very quick delivery of a lovely radiator”

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Posted 4 years ago

Glad you're so happy with your new radiator Sharon, enjoy and thank you for choosing Trade Radiators.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews