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Trade Radiators Reviews

4.7 Rating 4,987 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,692
 Metrics Info
4.7
Based on 4,987 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
K Logan
Verified Buyer
“This is the 3rd radiator i have ordered from trade radiators and again amazing quality and looks great. Thanks”
Helpful Report
Posted 8 years ago
That's so good to hear, thank you Keith. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Prompt delivery; competitive price”
Helpful Report
Posted 8 years ago
Good feedback, thank you. Julie (Manager)
Posted 6 years ago
H Malloy
Verified Buyer
“I gave a 5 star last purchase and recommended to others who also bought from them. This purchase and 2 star was because of an initial error on my part regarding sizes. However, I tried to resolve by taking a day off work to refuse delivery and return. The items were delivered the day before this and obviously were left. I called to change sizes and was told sizes required wouldn't be in stock until Jan'17. I asked for a refund instead. Was informed I would have to forfeit the delivery of £50 although no fault of mine. I have called several times and also the courier. I have been told it's not TR's fault then told by courier, not their fault either. I was then given a third party's name who was to blame. At this moment, I am liable still for their mistake on delivery costs. I eventually was given my refund for the radiators, but not the valves at a cost of another £48 on top of the £50 delivery. I was told there is a shortage of staff and couriers give wrong information. I have also been told by TR someone would call back. I have never had any return calls at any time (re shortage of staff, I assume) I am still waiting on the outcome of the £50 and again will have to call and ask for the refund for the valves. I will not be buying or recommending Trade Radiators again at any point.”
Helpful Report
Posted 8 years ago
Hi Helen, I have looked into your order and we delivered all of the items that you ordered and duly dealt with your returns as requested. The refunds for all the returned items have all already been done for you (on the 8th), it may take your own bank 2-3 working days to release the funds into your own account which I suspect is why you assumed the refunds hadn't been processed (I promise you they have). Any returns do incur a courier charge which we cover in our T&C's which you agree to when placing an order, this was all explained and I'm sorry if you hadn't read the information prior to ordering. It's the same with most companies in respect of such items and is simply the courier charge, we do not add anything on to this as we aim to provide the best service we can including making returns etc as easy as possible. I appreciate that it would have been frustrating that you may have ordered incorrectly and we have done everything we can to help. I would like to offer you a 10% discount on your next purchase with Trade Radiators in the hope that we can help you again in the future. Kind regards, Julie Boyle (Manager).
Posted 8 years ago
Anonymous
Verified Buyer
“A good deal with fast delivery. Would use them again.”
Helpful Report
Posted 8 years ago
Excellent, we look forward to welcoming you back again soon. Julie (Manager)
Posted 6 years ago
I Cuddeford
Verified Buyer
“Excellent service”
Helpful Report
Posted 8 years ago
Thanks for the positive feedback Ian, much appreciated. Julie (Manager)
Posted 6 years ago
M J WOODS
Verified Buyer
“Good product, low price, fast delivery....., Excellent Service”
Helpful Report
Posted 8 years ago
Fantastic feedback indeed, thank you so much. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Excellent and quick service. Delivered at the time I required. Great phone customer service.”
Helpful Report
Posted 8 years ago
That's superb to hear, thanks for your review and for choosing Trade Radiators. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Good advice and prompt delivery”
Helpful Report
Posted 8 years ago
Wonderful feedback, thanks for taking the time and for shopping with us. Julie (Manager)
Posted 6 years ago
A Fenwick
Verified Buyer
“Bought a column radiator and it was delivered next morning. Radiator looks good at a reasonable price and does the business. Thanks”
Helpful Report
Posted 8 years ago
Perfect, thanks for shopping with Trade Radiators. Julie (Manager)
Posted 6 years ago
S McLauchlan
Verified Buyer
“Prompt delivery.”
Helpful Report
Posted 8 years ago
Thank you Steve. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Good range of products and very prompt, reliable and efficient service.”
Helpful Report
Posted 8 years ago
Fabulous to hear, thank you. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“My order was delivered within two days, it arrived well packed and the product is excellent quality.”
Helpful Report
Posted 8 years ago
That's great, thank you for sharing. Julie (Manager)
Posted 6 years ago
D Burns
Verified Buyer
“An excellent service. Prompt next day delivery. Heated rail all as described and working perfectly. Cheaper than any high street store.”
Helpful Report
Posted 8 years ago
Wonderful feedback, thanks so much Daniel. We hope to welcome you back again soon. Julie (Manager)
Posted 6 years ago
Mr B Robinson
Verified Buyer
“Radiators arrived in good condition , good packaging and quick delivery . Product was as described , have not been fitted as yet but would recommend trade radiators as a supplier .”
Helpful Report
Posted 8 years ago
Thank you for the recommendation Mr Robinson. Julie (Manager)
Posted 6 years ago
S Moore
Verified Buyer
“Fantastic radiator looks great, modern small light weight good heat output... love it”
Helpful Report
Posted 8 years ago
Sounds fab Sharon, thanks for your review. Julie (Manager)
Posted 6 years ago
M Lelliott
Verified Buyer
“Arrived on time we'll packaged looks great”
Helpful Report
Posted 8 years ago
Brilliant, thanks Michael. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Office staff were very helpful before we ordered on line and delivery was very prompt.”
Helpful Report
Posted 8 years ago
That's good to hear, thanks for your review and for choosing Trade Radiators. Julie (Manager)
Posted 6 years ago
L Heasman
Verified Buyer
“The towel radiator ordered on Friday arrived early Monday morning. The Items i.e. radiator plus valves were well packaged. Very pleased with the service so far. On the debit side when fitting the valve tails to the radiator body it was impossible to tighten them because of excessive clearance between the male and female threads; in fact the half-inch BSP male threads were 15 thous down on recommended size and were of parallel thread form not tapered. Using tape did not help. Solution as shown was to purchase two 15mm by 0.5" BSP tapered connectors. Job now done but did not need so much aggravation!”
Helpful Report
Posted 8 years ago
Thanks for your review. Any issues should be immediately reported to our helpful and friendly Customer Service team who would happily and quickly resolve this for you. Thanks. Julie (Manager)
Posted 6 years ago
D Hastings
Verified Buyer
“The first radiator unfortunately had a pin hole but Trade Radiators swap it out and the new one is perfect. Great Service!”
Helpful Report
Posted 8 years ago
That's great we sorted that our for you fast and efficiently David, thanks for your excellent feedback. Julie (Manager)
Posted 6 years ago
Anonymous
Verified Buyer
“Hi, quick and efficient service, arriving in the alloted time, and undamaged”
Helpful Report
Posted 8 years ago
Thanks for the positive feedback. Julie (Manager)
Posted 6 years ago
Trade Radiators is rated 4.7 based on 4,987 reviews
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