Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great item. Delivery was top notch (despite M1 closure!!). This is the 2nd traditional rad from these guys and very happy. Highly recommended.”

Helpful Report

Posted 3 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Radiator came with 3 brackets but only 2 plastic u shaped inserts. Should have been 1 for each support slot which totals 6.”

Helpful Report

Posted 3 years ago

Thanks for your review Geoff. Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues (including missing parts) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. We would have preferred to send you a new fixing kit and would have done so had we been given the opportunity. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 3 years ago

“Good service, quick delivery. Prices are competitive.”

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Posted 3 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Very poorly packaged and slight damage to one of the rads... these items should be a lot more protected”

Helpful Report

Posted 3 years ago

Sincere apologies for the transit damage, upon checking your order you didn't contact us to let us know about it to allow us the opportunity to replace it for you. Please always contact our Customer Service team with issues of any kind, we are here to help, thank you.

Posted 3 years ago

“The lady I delt with was very helpful and new the product well. She was super efficient and helped no end. Even though there were a couple of rads not in stock she got them ordered and they are on their way. Litterally couldnt have been a better service thanks”

Helpful Report

Posted 3 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Excellent product Excellent price Excellent delivery”

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Posted 3 years ago

Thank you very much for the 5 star review and excellent feedback! :-)

Posted 3 years ago

“Honest, good value delivered when stated”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review and positive feedback!

Posted 3 years ago

“Efficient service. Quick free delivery. Great product”

Helpful Report

Posted 3 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“I love the radiators, all nearly fitted and look very stylish. The ordering and delivering was fabulous. Two radiators I had to wait for but as soon as the were in stock they were shipped and delivered the following day. I would definitely recommend”

Helpful Report

Posted 3 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“The only thing I can say is Amanda and Yasmin was absolutely Amazing, they walked my journey with me even though at times it was difficult but, looking at my Radiators that was fitted yesterday made me understand Trade Radiators are the best in the business if I could give one million STARS I would Thank you Team outstanding Service”

Helpful Report

Posted 3 years ago

Wonderful feedback and fantastic that you're so impressed with our service (and team), thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Super quick delivery with no issues”

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Posted 3 years ago

Thank you :-)

Posted 3 years ago

“Very fast service, easy ordering and quick delivery. Great price too”

Helpful Report

Posted 3 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Really happy with the purchase. Was really dissapointed with the delivery though. We were in the garden when the radiators were delivered and Tufnell's, the courier, forged my signature saying I'd signed for it. Not happy at all about that.”

Helpful Report

Posted 3 years ago

Our sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad you are happy with your purchase though. Sorry again for the inconvenience.

Posted 3 years ago

“Staff support is excellent. Nothing seems to faze them even when I ad to change my order. Service was outstanding.”

Helpful Report

Posted 3 years ago

Wonderful feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Good quality and fit for purpose, with efficient delivery.”

Helpful Report

Posted 3 years ago

Thanks for the 5 star review and positive feedback!

Posted 3 years ago

“Ordered a towel rail and heating element but arrived with no fluid - that costs extra! Told by customer ‘service’ that I hadn’t ordered it as an electric radiator even though there was an electric element on the order! Bathroom project delayed as a result. Be careful with these people.”

Helpful Report

Posted 3 years ago

Thanks for your review, as you are aware, you didn't order the towel rail as electric but as standard, then you ordered a completely separate element. The separate element would of course allow you to convert the rail to electric with a 'fluid filling conversion kit' (which you didn't order). When we explained this to try and help you, you became very angry and aggressive insisting that it was our fault and not an ordering error on your part, which you then latterly apologised for upon realising it was in fact your own error.

Posted 3 years ago

“three order now in the last six months all great and service spot on, hose nice and warm now”

Helpful Report

Posted 3 years ago

Amazing feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

“Wrong item delivered”

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Posted 3 years ago

Apologies that the incorrect valves were delivered initially, we did of course fully rectify this for you and apologise once again for the inconvenience.

Posted 3 years ago

“Efficient ordering process and quick delivery. Courier however did not let me sign for as ‘unchecked’ as per the site advised. Both boxes visibly damaged so I was worried. I was told I could not sign due to Covid. So had to trust he would write ‘unchecked’ on his hand terminal. I took pictures at my door showing the damage to the boxes. Later when I opened them all was good. Internally they had been packed well. So fine in the end. Karen Lucas”

Helpful Report

Posted 3 years ago

Glad it all worked out well Karen, thank you for shopping with us.

Posted 3 years ago

“Fast service and product exactly as described.”

Helpful Report

Posted 3 years ago

Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews