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Trade Radiators Reviews

4.7 Rating 4,942 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,680
 Metrics Info
4.7
Based on 4,942 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“The radiator was well packaged and looks fantastic in my newly decorated living room. However 3 of the 4 brackets were quite badly damaged/chipped. This could not have happened during transit and should have been noticed before dispatch”
Helpful Report
Posted 3 years ago
Any issues of any kind please do always let us know and we will happily rectify this for you, thank you.
Posted 2 years ago
P Scott
Verified Buyer
“Really helpful and friendly over the phone when I wanted to check item was in stock then it was dispatched promptly. Fantastic service & so much more helpful than most other suppliers we have dealt with. Would use again, thank you”
Helpful Report
Posted 3 years ago
Pippa that's lovely feedback indeed! We area small business/team here at Trade Radiators so this means a lot to us, thank you! :-)
Posted 2 years ago
"
Verified Buyer
“Very good quality and service excellent”
Helpful Report
Posted 3 years ago
That is great to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
W Murrell
Verified Buyer
“Excellent service fast delivery very nice people to talk to and fast response thank you very much. Kind regards Wayne”
Helpful Report
Posted 3 years ago
Thank you for the excellent feedback Wayne, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
Anonymous
Verified Buyer
“Can I take this opportunity to thank your Kimberley Brines for her prompt and understanding when I had a problem with my delivered items. I will definitely use Trade Raditors again if needed and would recommend to others.”
Helpful Report
Posted 3 years ago
Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
P Hodgson
Verified Buyer
“Great radiator, good price. Looks really good in the freshly decorated living room. Photocopied instructions for hanging and dressing the radiator were not clear; they appeared to be about 100th generation copies as the images were very blurred. I managed to find the manufacturer's originals on-line. We missed the delivery, but they left it with a neighbor. We were supposed to get a call from the delivery driver on a number that I provided, to ensure we were in, but the driver didn't call that number. No drama though. Decent experience, some aspects not as good as others, but I would use them again”
Helpful Report
Posted 3 years ago
Thank you Paul, we hope to welcome you back again in the future.
Posted 2 years ago
"
Verified Buyer
“I cannot praise the customer services enough I ordered two radiators from here a few weeks back and only one turned up at first when the second arrived it was clear the journey had not been kind to it and the courier firm had dropped it along the way. The box was ripped and open the radiator and been scratched and chipped and the brackets bent out of shape. I contacted customer services and got a quick response asking for a date convenient to me for collection of the damaged radiator and a replacement to be sent out. Many thanks Kimberly, I look forward to my new radiators getting some use in the winter.”
Helpful Report
Posted 3 years ago
So glad we could help, thank you for your positive review, it's much appreciated.
Posted 2 years ago
"
Verified Buyer
“Product poorly assembled and painted, insufficient packaging couriers faked my signature on delivery”
Helpful Report
Posted 3 years ago
Thanks for your review. Sorry that you are unhappy with the item, we do have a 28 day returns period, just contact our Customer Service team who can arrange the return for you. Couriers have to do contactless delivery currently because of COVID so it's not faking a signature, it's simply the courier completing the required signature field on your behalf to ensure a safe and contactless delivery.
Posted 3 years ago
"
Verified Buyer
“Very efficient and good value for money”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Great price and product. Free fast delivery. I would recommend.”
Helpful Report
Posted 3 years ago
That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
Anonymous
Verified Buyer
“Great service. Fast delivery. Very helpful staff. Love my new radiators. I would recommend that the instructions include guidance re putting the brackets on the wall as we got this wrong and had to re position them.”
Helpful Report
Posted 3 years ago
Great to hear you're so happy with your purchase, thank you!
Posted 2 years ago
"
Verified Buyer
“Unable to write a review as still awaiting a replacement part.”
Helpful Report
Posted 3 years ago
Glad you're all sorted now and apologies for any inconvenience.
Posted 2 years ago
"
Verified Buyer
“Good quality product delivered on time.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review.
Posted 2 years ago
R Nelmes
Verified Buyer
“All excellent - found what we wanted easily on line, ordering was also straight forward and delivered within two days - if only all on line business was as simple! Thanks very much šŸ˜Š”
Helpful Report
Posted 3 years ago
Brilliant to hear Ros, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Very good service. Had it delivered very prompt.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review.
Posted 2 years ago
Anonymous
Verified Buyer
“Veru good and satisfactory.”
Helpful Report
Posted 3 years ago
Thanks for the positive feedback!
Posted 2 years ago
"
Verified Buyer
“Great products with affordable prices. And realy quick deliveries.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Received values. No radiator. No email to say why. Nothing in invoice. Had to call to be told a rad would be three or 4 weeks! But clearly states ā€œin stockā€ on the website. Just be clear about lead times. 3-4 weeks is not in stock. Be honest!”
Helpful Report
Posted 3 years ago
Thanks for your review Daniel. Your special order satin brass towel rail was delivered within the delivery lead times shown on our website for that product so we fulfilled your order in full and on time. Sorry you didn't notice the lead time before ordering, we have made it clear as we possibly can. Apologies none the less for the inconvenience.
Posted 2 years ago
Anonymous
Verified Buyer
“Really competitive prices, great website and customer service (real people) there to help for the inevitable questions.”
Helpful Report
Posted 3 years ago
This is lovely to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
G Russell
Verified Buyer
“nice radiator - an exact replica of the one that needed replacing.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
Trade Radiators is rated 4.7 based on 4,942 reviews
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