Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Tell us how Trade Radiators made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Trade Radiators 5 star review on 9th February 2025

V Customer

Trade Radiators 5 star review on 1st February 2025

V Customer

Trade Radiators 5 star review on 24th January 2025

V Customer

Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent radiator with fixings and instructions. Fast reliable delivery.”

Helpful Report

Posted 6 years ago

Thanks Bryan, we hope to welcome you back to Trade Radiators in the future. Julie (Manager)

Posted 6 years ago

“Great well made product. Fast delivery. Looks great”

Helpful Report

Posted 6 years ago

Thanks Graham, I'm glad you're so happy with your purchase. Julie (Manager)

Posted 6 years ago

“great designs, reliable, quick delivery.”

Helpful Report

Posted 6 years ago

Thank you for the complimentary 5 star review, we look forward to welcoming you back again in the future. Julie (Manager)

Posted 6 years ago

“reasonable price, poor delivery”

Helpful Report

Posted 6 years ago

Fred thanks for your review. I had a look at your order and you haven't contacted us to make us aware of any delivery issues and we have no record of any problems on your order. If there are any issues of an kind our helpful Customer Service team are always on hand to assist so please don't hesitate to contact us. Thank you. Julie (Manager)

Posted 6 years ago

“Good contact on phone...quick and simple Very fast delivery Good service when delivered Rads in good order Have used TR quite a few times and every time is the same...that's why I keep going back! Thank you”

Helpful Report

Posted 6 years ago

Thanks David. What a fantastic review, we are delighted you're so happy and very much look forward to welcoming you back next time. Thanks again. Julie (Manager)

Posted 6 years ago

“Staff were very friendly and efficient. noting seemed to much trouble transaction was easy and delivered on time. Only wish all online purchases were this easy.. Recommend Trade Radiators.”

Helpful Report

Posted 7 years ago

How kind of you Mike, we really appreciate your positive feedback, we try very hard so it's wonderful to receive such praise. Look forward to welcoming you back again on your next purchase. Julie (Manager)

Posted 6 years ago

“The radiator arrived as promised and in perfect condition. The radiator was easy to install and works very well.”

Helpful Report

Posted 7 years ago

Thanks for the 5 star review and positive feedback, we really appreciate it. Julie (Manager)

Posted 6 years ago

“Purchase placed and goods received the very next day. Excellent service.”

Helpful Report

Posted 7 years ago

Thank you Sue, great to hear you're so pleased with your purchase. Julie (Manager)

Posted 7 years ago

“I have bought many towel rads and just rads from this firm and i am still buying what this says they arg a good firm”

Helpful Report

Posted 7 years ago

Thank you very much indeed, it's always a pleasure to welcome our valued customers back time and again. We look forward to the next occasion. Julie (Manager)

Posted 7 years ago

“Very polite very professional and fast delivery would always try trade radiators first”

Helpful Report

Posted 7 years ago

Brilliant to hear, thank you very much Terry, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“My radiator was easy to order, the choice was amazing , it arrived it perfect condition, arrived at the time and date stated. All good thank you .”

Helpful Report

Posted 7 years ago

That's great, thank you very much David, we hope to welcome you back again soon. Julie (Manager)

Posted 7 years ago

“We have bought two designer radiators from Trade Radiators and were very happy with the service provided and quality of both radiators. This week we discovered that one of them was leaking. I contacted Trade Radiators and a lady called Yasmin dealt with my problem. This was Wednesday morning and by Friday morning we had a new radiator delivered to our home. I want to say that the service provided was excellent and Yasmin dealt with my query very professionally. Yasmin has excellent customer service skills and should be praised for this. Would definitely recommend this company and thank you very much to Yasmin too.”

Helpful Report

Posted 7 years ago

Thank you very much indeed for your excellent review Gwyneth and your wonderfully positive words about Yasmin, I have passed this on to her. :-) We look forward to welcoming you back again in the future. Julie (Manager)

Posted 7 years ago

“Good quality product, well wrapped and fast delivery.”

Helpful Report

Posted 7 years ago

Thanks Peter, I am very glad you're so pleased with your new purchase and shopping with Trade Radiators. Julie (Manager)

Posted 7 years ago

“Excellent help with what was required as the radiator I originally wanted was discontinued and delivery was only 36 hours after it was ordered”

Helpful Report

Posted 7 years ago

Thank you, I'm so glad you found our Customer Service team to be so helpful and that we were able to find the perfect solution for you. Julie (Manager)

Posted 7 years ago

“I placed my order for 12 radiators on 29/9/17. Received the first delivery of 3 radiators in light grey colour, of which one was damaged. This was going to be replaced in November when the rest of the radiators will be in stock. Radiators were not delivered in November nor in December. Received a further delivery of 4 radiators in January 18 however now black in colour. Delivery of the rest of the radiators was 19/1/18 and just received and email saying delivery now February 18. Since September 17 we have only had 4 correct radiators delivered. Stay away from this company.”

Helpful Report

Posted 7 years ago

Dear Usha, I'm sorry about the delays, we did make you aware at each stage and you didn't want to take alternatives offered to you and stated you wanted to wait instead. I believe you did a chargeback with your credit card company and have had all your money refunded for the full order despite having 6 radiators in your possession already and you stating that you wanted to wait for the delayed items to complete the order. So you now have 6 radiators you haven't paid for and have further items on order with us. We obviously want to fulfil your order for you as you have said repeatedly that this is what you want, which requires immediate payment or alternatively we can collect the items you have which have not been paid for, thus cancelling the full order. Please call our Customer Service Manager Stacey ASAP on 0141 225 0430 and we can have this cleared up for you right away. Thank you. Julie (Manager)

Posted 7 years ago

“I searched the sites in vain for the designer rads I wanted til I found them at Trade Radiators. Ordering was simple and they arrived very quickly and as advised. They are in perfect condition and truly beautiful works of modern art. Would definitely recommend.”

Helpful Report

Posted 7 years ago

Thank you for your fantastic review of shopping with Trade Radiators. We look forward to welcoming you back in the future. Julie (Manager)

Posted 7 years ago

“quick delivery”

Helpful Report

Posted 7 years ago

Thank you, we pride ourselves in our speedy next day delivery service. Julie (Manager)

Posted 7 years ago

“Excellent service across the board would recommend to one and all”

Helpful Report

Posted 7 years ago

Thank you very much indeed Mark, there is no better review than a quality recommendation. Thanks for choosing Trade Radiators. Julie (Manager)

Posted 7 years ago

“We would highly recommend trade radiators. We ordered a radiator which was faulty. This was replaced very swiftly and we were reimbursed for the cost of having it refitted without any quibbles. The company faced by Yasmin were very amenable to us, thank you, Pamela Gibbard”

Helpful Report

Posted 7 years ago

Thank you Pamela for your honest and positive review, we really appreciate your words. Thanks for shopping with us, we look forward to welcoming you back again in the future. Julie (Manager)

Posted 7 years ago

“Great service and delivery. good product.”

Helpful Report

Posted 7 years ago

Thank you for the 5 star review! Great to hear you're so pleased with your shopping experience. Julie (Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews