Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,977 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All aspects of the purchase process was excellent, including product selection, ordering and prompt delivery the following day.”

Helpful Report

Posted 7 years ago

Thanks for the super review, great to hear you found every aspect of shopping with us to be so good. We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“fast delivery of ordered product”

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Posted 7 years ago

Thanks for the 5 star review! We pride ourselves in our speedy delivery so glad that we could help. Julie (Manager)

Posted 7 years ago

“Fantastic range of products. Delivery as expected, although a couple of clips were missing. Sorted with one email, no questions, in the post, delivered next working day. Helpful, supportive and communicative. A first class service and will happily buy from them again. From my experience a company you can trust and rely on.”

Helpful Report

Posted 7 years ago

Wow, thank you so much for your positive and 5 star review! Fabulous to hear so many positive comments on so many aspects of the whole shopping experience. Thank you! Julie (Manager)

Posted 7 years ago

“Exceptional and efficient service. Also easy to contact by phone as well as online. Delivery arrived earlier than expected.”

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Posted 7 years ago

Thank you, lovely to hear that you have found our service to be so exceptional, a true compliment indeed! We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“good service ,prompt delivery”

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Posted 7 years ago

Thanks Anthony, glad you enjoyed our service and prompt delivery. Julie (Manager)

Posted 7 years ago

“I ordered online and received an email with date of delivery. Arrived as expected, in good condition. Plumber has fit it today (not yet connected to working boiler as house being renovated, but looks good - everything as expected. Thank you”

Helpful Report

Posted 7 years ago

Great to hear, thanks for the review! Julie (Manager)

Posted 7 years ago

“this is the second time I have ordered from Trade Radiators, and have been very pleased each time with the quality of the product and the very speedy delivery.”

Helpful Report

Posted 7 years ago

Thank you so much for choosing us again, we really appreciate your continued custom. Julie (Manager)

Posted 7 years ago

“Great service and great value quality products . I was able to check my requirements by phone and then order via the excellent web site My new towel rail was delivered next day in perfect condition ready to fit, I couldn't be happier.”

Helpful Report

Posted 7 years ago

I am over the moon that you have been so happy with everything Philip, thanks for taking the time to review your purchase. Julie (Manager)

Posted 7 years ago

“Ordered a towel rail, arrived 2 days later as promised. No problems, staff polite. Fred Burnett.”

Helpful Report

Posted 7 years ago

Thanks Fred, we really appreciate you taking the time to review your shopping experience with Trade Radiators. Julie (Manager)

Posted 7 years ago

“The radiator and fittings were for a vertical rad ,we ordered a horizontal rad and fittings ,when I phoned I was told it fits both ways ,the fittings were wrong and our order code did not match the delivery code ,when I said I wanted to return the goods I was told there would be a 40 pounds charge which was not told to us the day before if we were not happy. It's such a shame as product looked great”

Helpful Report

Posted 7 years ago

Dear Mr Hadden, thank you for taking the time to review your purchase. The radiator and fixings you received were exactly as ordered and as shown on our website when you placed the order. As we explained when you queried this, some of the vertical radiators can also go horizontally which is what you ordered (the horizontal version) with all the correct fixings etc. The returns cost is simply a courier charge for the item to be sent back as you did receive exactly what you ordered then decided you didn't like it, which is of course absolutely fine and we were happy to arrange the return/refund for you. We have a fantastic customer service team so if you're unsure when ordering online please do call first as we are here to help. Thank you. Julie Boyle (Manager)

Posted 7 years ago

“The radiators I bought, looked like the were returns. The box's were taped, and one of the boxes came with fixings and the other did not. It was also very lucky that I had bought extender pieces, that plug into the side of the radiator. Because even though, I didn't need to use them as I'd positioned the pipes correctly(some times you just get lucky) on one of the radiators, it was impossible toof ptfe get a seal as the tread was slightly to large for the standard fittings,and no amount of ptfe would stop the water pissing out. I had to use the extender price as a plug . I suggest that if you get returns to try and figure out why before sending them out to someone else”

Helpful Report

Posted 7 years ago

Dear Mr Raine, thank you for taking the time to review your purchase. I have had a look at this and you ordered and received the goods 4 months ago and you have not contacted us at any stage to advise us that there were any problems with the items received. Therefore we have been completely unaware of any issues until you posted a negative review online 4 months later. My own suggestion and the usual course of action, is to contact us to let us know if there are any problems with an order/items thus allowing us the opportunity to rectify this for you which we are of course always happy to do, both quickly and efficiently. We have a great Customer Service team who genuinely go above and beyond to help so please do use the appropriate channels as we are here to help. Thank you. Kind Regards, Julie Boyle (Manager)

Posted 7 years ago

“Clear and transparent transactions always. Deliver when they said they would with no issues at all.”

Helpful Report

Posted 7 years ago

Great and honest review, thank you Mark. Julie (Manager)

Posted 7 years ago

“I have bought loads of towel rads every one a winner and iam still buying thanks trade rads Rick veysi Cornwall”

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Posted 7 years ago

Brilliant, thank you so much Rick! We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Good quality, delivered on time and in excellent condition with full instructions for fitting.”

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Posted 7 years ago

Fantastic, thanks for your review Chrystabell, I'm glad you're so happy with your shopping experience with us. Julie (Manager)

Posted 7 years ago

“Great product at a reasonable price”

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Posted 7 years ago

Thank you, we pride ourselves in our products, great prices and speedy delivery. Julie (Manager)

Posted 7 years ago

“Easy transaction, Excellent communication with DPD couriers, delivered on time, very well packaged.Not to mention great product, with everything required for fitting.”

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Posted 7 years ago

Fantastic review, thank you very much indeed Philip. We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Very happy with my purchase . Very helpful customer service.”

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Posted 7 years ago

Thank you Ekaterina, lovely to hear that you're so happy with your purchase and our customer service. We look forward to welcoming you back in the future. Julie (Manager)

Posted 7 years ago

“fast delivery and very good customer service”

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Posted 7 years ago

Thank you for the great review and for choosing to shop with Trade Radiators. Julie (Manager)

Posted 7 years ago

“Good price, Good Quality and swift well packaged delivery.”

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Posted 7 years ago

Great to hear, thanks for the review Kevin. Julie (Manager)

Posted 7 years ago

“As a small builder I have used Trade Radiators before, quick service, well packaged, all products I needed in stock and competitive pricing. I always recommend this company to my customers if they want to purchase.”

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Posted 7 years ago

Laurence, thank you very much indeed for your review, I'm very glad that you were happy with products, service and delivery as all 3 are very important to us . Thank you for your continued custom, it is much appreciated. Stacey (Customer Service Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,977 reviews