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Trade Radiators Reviews

4.7 Rating 4,944 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,680
 Metrics Info
4.7
Based on 4,944 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"
Verified Buyer
“Excellent price; delivery quicker than expected. Totally satisfied and will use again.”
Helpful Report
Posted 3 years ago
We will very much look forward to welcoming you back, thank you.
Posted 3 years ago
J Farhead
Verified Buyer
“Had what I was looking for at a very competitive price. Shipping was quick and well packaged. Communication was good. The website had issues for me though and I could only access certain things if I used the 'incognito' mode on my browser.”
Helpful Report
Posted 3 years ago
Thanks for your review Jennifer, sorry you had issues with the website, we are in the process of having a massive upgrade which should leave things running super smoothly at all times going forward.
Posted 3 years ago
Anonymous
Verified Buyer
“Very good product for good price , only problem is you don't know when it's going to be delivered as there is no communication to tell you when it's been dispatched or when it will be delivered.”
Helpful Report
Posted 3 years ago
Thanks for your review, sorry if you missed the dispatch email we sent you, it contained all the tracking for your delivery, we send dispatch emails for all orders. Maybe it went into your spam folder, apologies for the inconvenience.
Posted 3 years ago
"
Verified Buyer
“Excellent”
Helpful Report
Posted 3 years ago
Thank you. :-)
Posted 3 years ago
"
Verified Buyer
“Your service is great. I could suggest genuine improvements to (principally) the shopping basket that would make reviewing the order much easier and more informative. For example, the ability to add a short note to each radiator on the list, like bedroom, living room, etc, This would make reviewing the order so much easier. If you are interested in a few more ideas, let me know.”
Helpful Report
Posted 3 years ago
Thanks for your feedback, really glad you're so pleased with our service, thank you.
Posted 3 years ago
"
Verified Buyer
“Brilliant service. Ordered my valves on Monday and delivered by 10am on Tuesday”
Helpful Report
Posted 3 years ago
Great to hear, thank you.
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent product and service thanks”
Helpful Report
Posted 3 years ago
Thank you. :-)
Posted 3 years ago
"
Verified Buyer
“Excellent products at a competative price. Would buy from trade Radiators again.”
Helpful Report
Posted 3 years ago
Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“It was a little longer than expected to receive my goods and when I did there was damage to the top and side panels.”
Helpful Report
Posted 3 years ago
We do clearly show the delivery timescales on each product within which we did manage to deliver to you, sorry if you missed this info before ordering. We always replace damaged parts so please always let our Customer Service team know so that we can rectify this for you. Thank you.
Posted 2 years ago
"
Verified Buyer
“emailed for advice on radiators and fittings and got a good knowledgable reply. i ordered some radiator values and they arrived the next day so really happy with the speedy service. many thanks”
Helpful Report
Posted 3 years ago
This is fantastic to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
P Woodfield
Verified Buyer
“Quick delivery on the day it was meant to be delivered. Good info on dimensions on web site pipe centres etc.”
Helpful Report
Posted 3 years ago
Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Delivered on time, excellent service and competitive prices”
Helpful Report
Posted 3 years ago
Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
Anonymous
Verified Buyer
“Great service, product met my expectations and the next day delivery was as forecast”
Helpful Report
Posted 3 years ago
Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Excellent service, delivery as promised and driver and assistant completed a challenging situation without a moan. Thanks John and Jeannette”
Helpful Report
Posted 3 years ago
Excellent feedback, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“You sent me the wrong part and I responded. You sent me the right part promptly. Honest mistake, remedied without fuss. Thank you.”
Helpful Report
Posted 3 years ago
Thanks for the great feedback and 5 start review! :-) We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Very good price”
Helpful Report
Posted 3 years ago
Thank you :-)
Posted 3 years ago
G Reed
Verified Buyer
“Website and radiators fine however delivery man expected me to get 3 x radiators out of the back of the lorry. Have never experienced a delivery service that don't deliver to your front door! If we had known I could have arranged for someone to be here to help- I'm 8 months pregnant so it wasn't feasible to do this alone.”
Helpful Report
Posted 3 years ago
Hi Gemma, we are really sorry this happened. We do advise that deliveries are often kerb side (especially pallet deliveries) but there's no way you should've been trying to get anything off the lorry, most definitely not! The couriers were under a lot of strain at that time (COVID/BREXIT) but it's no excuse. We are genuinely sorry as this falls way below our usual service levels. We have now refunded £50 to your original payment method by way of an apology, sorry again.
Posted 2 years ago
"
Verified Buyer
“Good selection of accessories At very competative price. Goods received earlier than expected. Customer service very helpful and courteous.”
Helpful Report
Posted 3 years ago
Excellent feedback and fantastic that you're so impressed with our service, thank you. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
J Thomas
Verified Buyer
“Great service but disappointed with poor quality product radiator received. I am expected to pay £24 for courier to return flimsy product with poor fixing design. Even the courier said it doesn't feel very much quality. Don't buy unless you are happy with product and have seen it before you purchase. Return charges are very expensive.”
Helpful Report
Posted 3 years ago
Sorry you weren't happy with the radiator Jema, we've genuinely not had any similar feedback regarding this range. Courier charges for returns are unfortunately unavoidable, sorry for the inconvenience.
Posted 2 years ago
"
Verified Buyer
“Great service with great price will use again .”
Helpful Report
Posted 3 years ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time.
Posted 2 years ago
Trade Radiators is rated 4.7 based on 4,944 reviews
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