Login
Start Free Trial Are you a business?? Click Here

Trade Radiators Reviews

4.7 Rating 4,911 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,674
 Metrics Info
4.7
Based on 4,911 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D Hutchinson
Verified Buyer
“Great products but terrible communication. I ordered a Nordic Oslo 3 column curved radiator for under a bay window. On ordering it stated a 6-8 week wait. Based on that timelines I scheduled a plumber to install it when it came as trade radiators have a very strict policy on returns and until it is installed you won’t know if there’s any functional issues (you only have 3 days to report a faulty product). 6 weeks passed since ordering with no communication so I emailed. It was only then I was told the factory in Italy closes for the summer and it would be a further 6 weeks. Again getting close to the estimated delivery date, no communication from trade radiators. I sent a follow up email on a Friday to no reply. The Tuesday, without any prior warning the radiator was delivered. I then had to order valves and legs (again with the tight returns dates I waited to as close to the installation date as possible to order). When the delivery arrived it was only the radiator valves. I had to contact trade radiators again for the radiator legs to be dispatched. The radiator and parts are of great quality and have been working fine so far. It is the lack of communication that was disappointing.”
Helpful Report
Posted 2 months ago
Thank you for your feedback, Deirdre. We really appreciate your kind words about the quality of our products. We truly apologize for the lack of communication you experienced during your order process. We aim to provide timely updates to our customers, and it's clear we fell short in your case. Your concerns about delivery notifications and follow-up on the radiator accessories are incredibly valuable to us, and we will be addressing them with our team to improve our service. We’re glad to hear that the radiator is working well for you now, and we hope it looks great under your bay window. Thank you again for bringing this to our attention. Best regards, Kim Brines
Posted 2 months ago
V Customer
Verified Buyer
“Nice and stylish radiator and delivered on time. Companies like this deserved applause. Love the website too. Definitely recommend them.”
Helpful Report
Posted 2 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines
Posted 2 months ago
C
Verified Reviewer
“I ordered a stel rad 1800 x450mm radiator from trade radiators. Excellent quality and a good price. It was delivered by a company Arrow XL . They were absolutely brilliant, trade radiators and Arrow XL kept me up to date with the delivery. If I'm honest I was a little worried about ordering the radiator for fear of damage during transit and the hassle of sending it back. I need not have worried, the radiator was extremely well packaged and protected with foam around the edges. Really pleased with my purchase. A big thank you to Trade radiators and the delivery company Arrow XL.”
Helpful Report
Posted 2 months ago
Thank you so much for your fantastic review, Coleszee! We're thrilled to hear that you were pleased with the quality of your radiator and the service we provide. It’s great to know our packaging met your expectations and kept your purchase safe during transit. We'll be sure to pass along your thanks to Arrow XL as well. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“Helpful staff and nice designer radiators, still to be installed. Unfortunately the delivery company gave us very short notice, and we had no time to get back home, so they dumped 3 expensive large rads very visibly in the garden and left, marking the consignments as 'signed for' which they were definitely not, unless by squirrels. Luckily a friend noticed and rescued them. So that let customer service down.”
Helpful Report
Posted 2 months ago
Thank you for your review and kind words about our products. We're really sorry to hear about the delivery hiccup; that’s certainly not the level of service we strive for. Your feedback is invaluable and will help us address this with the delivery company. We’re glad to know your radiators were rescued! We hope you enjoy your new designer radiators once they’re installed. Best wishes, Kim Brines
Posted 2 months ago
V Customer
Verified Buyer
“Good price. Easy to order and was delivered within a few days as stated”
Helpful Report
Posted 2 months ago
Excellent feedback, thank you very much indeed! Kim Brines
Posted 2 months ago
H Hough
Verified Buyer
“Excellent product at a good price. Very well packed for transport, in fact could not really have been packed better. Delivered as per schedule. Will definitely purchase from Trade Radiators again as the need arises. Very highly recommended.”
Helpful Report
Posted 2 months ago
Thank you very much for the positive review and excellent feedback! Kim Brines
Posted 2 months ago
V Customer
Verified Buyer
“Great products and a brilliant service, very efficient.”
Helpful Report
Posted 2 months ago
Glad you're happy with your purchase, thank you for shopping with us, we hope to welcome you back again in the future. Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“Second order from trade radiators, excellent prices and superfast delivery.”
Helpful Report
Posted 2 months ago
We are delighted that you're so pleased with your purchase, thank you for choosing Trade Radiators. Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“Trade radiators provided a professional service, the radiator ordered arrived as promised in good condition. I would use them again.”
Helpful Report
Posted 2 months ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time. Kim Brines
Posted 2 months ago
V Customer
Verified Buyer
“I ordered it: it came: what came is what I ordered... ideal”
Helpful Report
Posted 2 months ago
Thank you very much for the positive review and feedback! Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“On time delivery”
Helpful Report
Posted 2 months ago
Thank you for the 5 star review! Kim Brines
Posted 2 months ago
V Customer
Verified Buyer
“Exceptional service… other companies could do with implementing trade radiators policies.”
Helpful Report
Posted 2 months ago
Thank you for your 5 star review and lovely comments! We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines
Posted 2 months ago
V Customer
Verified Buyer
“Efficient and friendly and delivered within time”
Helpful Report
Posted 2 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines
Posted 2 months ago
C Doolan
Verified Buyer
“Good price and speedy delivery. Well done Trade Radiators, we'll be back!”
Helpful Report
Posted 2 months ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time. Kim Brines
Posted 2 months ago
A
Verified Buyer
“All good from start to finish. Product looks great and is as advertised”
Helpful Report
Posted 2 months ago
Thank you for the 5 star review and great feedback! Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“Kim was very helpful and understanding, so I am happy with the service she provided. Just hope that she was right about the rubber protecting the thread. Cannot review the radiators as not fitted yet.”
Helpful Report
Posted 2 months ago
Excellent feedback, thank you very much indeed! Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“Quick service. Kept in touch for whole delivery process. Excellent.”
Helpful Report
Posted 2 months ago
Thank you very much for the positive review and excellent feedback! Kim Brines
Posted 2 months ago
J Martin
Verified Buyer
“Great stock, good communications and always fast delivery. A pleasure to interact with and a really useful website with filters that make searching for what I need easy. I've purchased through this company multiple times over the last few years during a house rennovation, and will continue to do so. The old-fashioned Nordic radiators I've bought have been one of the most compimented things in my house!”
Helpful Report
Posted 2 months ago
That is absolutely fantastic to hear, thank you for the excellent feedback. We look forward to welcoming you back next time. Kim Brines
Posted 2 months ago
Anonymous
Verified Buyer
“Easy to order from site. We needed some advice and customer services were excellent. Very polite and helpful ⭐️⭐️⭐️”
Helpful Report
Posted 2 months ago
That’s amazing to hear and very much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you! Kim Brines
Posted 2 months ago
G Hammond
Verified Buyer
“We ordered a curved radiator and had to provide lots of measurements which they kept sending back to us with no guidance on how to get this correct. I spoke to Kim on numerous occasions who was always very abrupt and unhelpful. In the end I cancel the order of which Kim didn’t seem slightly bothered.”
Helpful Report
Posted 2 months ago
Thank you for your review Gail, I am sorry you feel this way. As these are bespoke items, and your bay is not a smooth curve, we do have to ensure the measurements are correct so that the radiator has the best fit possible. An example was provided to help give you guidance on this. We would never want to send out a product that is not suitable for you, especially as this is non returnable. Our apologies for any inconvenience caused. Yasmin Dar
Posted 2 months ago
Trade Radiators is rated 4.7 based on 4,911 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request