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Trade Radiators Reviews

4.7 Rating 4,914 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,674
 Metrics Info
4.7
Based on 4,914 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Organ
Verified Buyer
“Delighted with the service and the product”
Helpful Report
Posted 1 year ago
We are thrilled to hear this Jane! Thank you so much for your 5 star review and positive feedback.
Posted 1 year ago
C Collins
Verified Buyer
“The radiators were delivered promptly, fitted and they certainly look good. I would recommend them to friends.”
Helpful Report
Posted 1 year ago
Glad you're happy with your purchase Christine! Thank you for your positive review.
Posted 1 year ago
Mr N Wailes
Verified Buyer
“Excellent sevice,fast delivery,quality product,what more do you want”
Helpful Report
Posted 1 year ago
We are delighted that you're so pleased with your purchase and the service Neil, thank you for choosing Trade Radiators.
Posted 1 year ago
P Priestley
Verified Buyer
“Received as expected, would highly recommend”
Helpful Report
Posted 1 year ago
Fantastic, thank you! The positive review and recommendation is much appreciated.
Posted 1 year ago
V Customer
Verified Buyer
“Delivery dates well communicated, goods arrived in excellent condition.”
Helpful Report
Posted 1 year ago
Thank you very much for your positive review, it is much appreciated.
Posted 1 year ago
Anonymous
Verified Buyer
“Chased my order on working day 7. Was advised that the order was ready for dispatch and that the courier would be in touch to arrange delivery over the next few days. Politely requested that if the courier had the goods then it would help me co-ordinate with the plumber if they could call back that day to arrange delivery within SLA. The operator said she would request that but could not guarantee it. I was disappointed by the lack of care and the 'hand off' of responsbility to another party when in fact my purchase was with Trade Radiators and not the courier. I have used Trade Radiators before and rated the products (hence my return custom) but in this case, a simple request has been handled poorly, when in fact it could have given me a much better customer experience with very little extra effort. In summary, good products but Trade Radiators' customer care seems to end when the order is handed over to the courier.”
Helpful Report
Posted 1 year ago
Really sorry about that Steven, some couriers can take a bit longer with Scotland deliveries as they do the routes less often which can delay a little occasionally. We are in Glasgow ourselves and find this equally frustrating, it's only certain products that ship this way (on pallets) so doesn't happen terribly often. Apologies for the inconvenience. Any future orders please mention this and my name (Julie Boyle) and I will ensure you get a generous discount. I have also applied a discount refund of £100 to this order for you. Sorry again.
Posted 1 year ago
V Customer
Verified Buyer
“Easy ordering, prompt delivery, well packed, good quality, plumber was impressed.”
Helpful Report
Posted 1 year ago
Glad to hear it! Thank you so much for shopping with us.
Posted 1 year ago
J Logan
Verified Buyer
“I was looking for a specific size of anthracite column radiator. The Trae Radiators web site was very easy to use with the products organised and searchable in many ways which made finding what I wanted very simple. I ordered the radiator and it arrived within a day - unbelievable. The quality of the radiator is excellent with a good anthracite paint coating, good quality wall mount brackets and excellent value. I can't fault the service and product. Highly recommended.”
Helpful Report
Posted 1 year ago
That is absolutely wonderful to hear John, we are thrilled you are so happy with your new radiator! Thank you for your positive comments and recommendation. We hope to welcome you back in the future.
Posted 1 year ago
V Customer
Verified Buyer
“Excellent products, bought 3 reasonable radiators, look great but not yet installed. The ordering and delivery were superb. I ordered an out of stock radiator and the customer service was exceptional helpful. Would highly recommend so far!”
Helpful Report
Posted 1 year ago
We are thrilled to hear this! Our team are always happy to help. Thank you for your positive review and wonderful comments!
Posted 1 year ago
V Customer
Verified Buyer
“looks great, well packaged, fast delivery”
Helpful Report
Posted 1 year ago
Glad to hear it! Thank you for your 5 star review, it is much appreciated!
Posted 1 year ago
V Customer
Verified Buyer
“Disappointed when my two radiators arrived damaged but that was due to poor packaging by the manufacturer. One call to customer services and the problem was resolved without any drama.”
Helpful Report
Posted 1 year ago
Thank you so much for your positive review, glad we could get you all sorted with no issues. Our apologies again for this.
Posted 1 year ago
J Weston
Verified Buyer
“Good quality and quick delivery also quick response to my query”
Helpful Report
Posted 1 year ago
Thanks Julie, your positive feedback means a lot to our little team.
Posted 1 year ago
C Stoneman
Verified Buyer
“Good Help and Support Thank You”
Helpful Report
Posted 1 year ago
You are so very welcome Clifford, we are always happy to help and hope to welcome you back again soon. Thank you for choosing Trade Radiators.
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent purchase experience and swift no nonsense delivery.”
Helpful Report
Posted 1 year ago
Your 5 star review is much appreciated, thank you. We hope to welcome you back for any future purchases, thanks again.
Posted 1 year ago
Anonymous
Verified Buyer
“Efficient oon Line ordering and prompt delivery”
Helpful Report
Posted 1 year ago
Excellent to hear, thank you for your review and for shopping with us.
Posted 1 year ago
L Grant
Verified Buyer
“Delivery was very quick and radiator is excellent quality and very stylish. Will definitely use them again should I need to replace any other radiators.”
Helpful Report
Posted 1 year ago
Linda that's fabulous, thank you, we look forward to welcoming you back again next time. Thanks for choosing Trade Radiators, it means a lot.
Posted 1 year ago
M Casey
Verified Buyer
“Great service and good product at a competitive price, prompt delivery.”
Helpful Report
Posted 1 year ago
Excellent to hear Mike, thank you, we really appreciate your positive feedback and hope to welcome you back again soon.
Posted 1 year ago
K McGinley
Verified Buyer
“Was ordered on overnight delivery, arrived 6 days later. And, it had 2 small pints in it but too late to cancel Plumber that had to come back and fit it after it did not arrive.”
Helpful Report
Posted 1 year ago
Thanks for your review Karen. Having checked your order, this particular item was delivered well within the 7-10 working days shown on the product page of the website, where you ordered the radiator. This item is not overnight which is clearly stated prior to purchase. Again having thoroughly checked your order history, you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so.
Posted 1 year ago
V Customer
Verified Buyer
“The website could be improved so all radiators of a certain type can be grouped to make searching easier,but that aside the product and delivery service is excellent.”
Helpful Report
Posted 1 year ago
Thank you for your positive review, we hope to welcome you back in the future.
Posted 1 year ago
V Customer
Verified Buyer
“The radiator is brilliant and it came within a day of ordering couldn't fault the service.”
Helpful Report
Posted 1 year ago
It's wonderful to hear that you're so happy with your new radiator and our service, that genuinely means a lot to our little team, thank you.
Posted 1 year ago
Trade Radiators is rated 4.7 based on 4,914 reviews
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