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Trade Radiators Reviews

4.7 Rating 4,942 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,680
 Metrics Info
4.7
Based on 4,942 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“excellent service, prompt delivery, good quality products, very well packaged preventing any damage”
Helpful Report
Posted 3 years ago
Thank you so much for your excellent review, we are a small business so this genuinely does mean a lot to us, thank you.
Posted 2 years ago
"
Verified Buyer
“Part received on time and in good condition”
Helpful Report
Posted 3 years ago
Thank you for your 5 star review! :-)
Posted 2 years ago
"
Verified Buyer
“Great website and easy to use. Ordered products easily and arrived when they said they would. Would use again!”
Helpful Report
Posted 3 years ago
Thanks for your helpful and positive feedback, we are a small business here at Trade Radiators so we really appreciate it, thank you. We look forward to welcoming you back again next time.
Posted 2 years ago
L Spencer
Verified Buyer
“Excellent, uncomplicated service and delivery.”
Helpful Report
Posted 3 years ago
Thanks Linda, we are a small business here at Trade Radiators so we really appreciate it, thank you.
Posted 2 years ago
Anonymous
Verified Reviewer
“I purchased a radiator which was not suitable. I have re-packaged it up as per their specific requirements (not stated on their website) and I have been waiting for a collection for over 3 weeks having stayed home all day several times only being given a 9-6pm slot for collection, every time it has failed with no contact despite passing my phone number being provided in case any issues arise. They are also requesting a fee for collection which was not stated on their website under returns information. I am still awaiting collection and refund.”
Helpful Report
Posted 3 years ago
Sorry the collection took so long, the couriers were really struggling over winter with driver shortages due to COVID, Brexit etc. We did eventually collect and refund you in full with no collection charge due to the inconvenience. Sorry again.
Posted 2 years ago
"
Verified Buyer
“Great service. Ordered late Saturday and arrived on Monday. Radiator looks really nice, love it. Going to order again. Would recommend to everyone.”
Helpful Report
Posted 3 years ago
Thanks for your brilliant recommendation, we are a small business here at Trade Radiators so we really appreciate it, thank you. We look forward to welcoming you back again next time.
Posted 2 years ago
Anonymous
Verified Buyer
“Very pleased with the service we received. The customer service is first class”
Helpful Report
Posted 3 years ago
Thank you so much for your amazing review, we are a small business so this genuinely does mean a lot to us, thank you.
Posted 2 years ago
A Taylor
Verified Buyer
“Fantastic company to deal with I will use again Thanks”
Helpful Report
Posted 3 years ago
Thanks for your great feedback, we are a small business here at Trade Radiators so we really appreciate it, thank you. We look forward to welcoming you back again next time.
Posted 2 years ago
"
Verified Buyer
“3/5 because of issues with the courtier company. Unfortunately my radiator arrived damaged, but still functional. The courier informed me in the morning that they would be delivering the radiator at some point that day and that someone had to be in. There was no option to say leave in a safe place and no indication of what time frame it would be delivered. It would be much better if we could be given advanced warning of what day it would be delivered and an idea of time.”
Helpful Report
Posted 3 years ago
Sorry about the damage, if you'd let us know we'd have dispatched a replacement for you, apologies for the inconvenience.
Posted 2 years ago
Anonymous
Verified Buyer
“Easy to order and came on time.”
Helpful Report
Posted 3 years ago
Thank you so much for your 5 star review! :-)
Posted 2 years ago
"
Verified Buyer
“Jade is an absolute asset to you, 10/10”
Helpful Report
Posted 3 years ago
That is so lovely to hear, we are a small business here at Trade Radiators so we really appreciate it, thank you. :-)
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent help from the young lady in the office who very patiently explained the technology to me”
Helpful Report
Posted 3 years ago
Thank you so much for your lovely review, we are a small business so this genuinely does mean a lot to us, thank you.
Posted 2 years ago
Anonymous
Verified Buyer
“Not install yet but good fast service thanks”
Helpful Report
Posted 3 years ago
Thank you, great you're happy with the service.
Posted 2 years ago
A Garrad
Verified Buyer
“Great communication and fast delivery. Radiators look great, still awaiting to be plumbed in.”
Helpful Report
Posted 3 years ago
Thank you for your 5 star review April! :-)
Posted 2 years ago
"
Verified Buyer
“Needed a couple of tall radiators for our new extension. After searching online for a while, came across Trade Radiators. Firstly, they had a pretty extensive range of what I wanted, then the filters on the website were extremely useful in narrowing down my search meaning I could quickly find exactly what I needed. All items in stock and with free next day delivery, I know I got a great deal. Radiators look great (although not fitted them yet). Only regret is that I didn't order any pipe collars!”
Helpful Report
Posted 3 years ago
We are delighted that you have been so happy shopping with us, thank you so much for your amazing feedback!
Posted 2 years ago
H
Verified Reviewer
“First class service, ladder style radiator arrived with damage, sustained in transport. Contacted Trade radiators, sent pictures of the damage, within 2 hours received a call to say another rad had been dispatched, confirmed by Yasmin in an e mail. Rad 2 arrived following day, in perfect condition. Cannot fault quality of the radiator, or the customer service. Many Thanks.”
Helpful Report
Posted 3 years ago
Harry thanks for your helpful and positive feedback, we are a small business here at Trade Radiators so we really appreciate it, thank you.
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent service once again, great quality towel rails at better than trade price what more could you want.”
Helpful Report
Posted 3 years ago
Thank you so much for your glowing review, we are a small business so this genuinely does mean a lot to us, thank you.
Posted 2 years ago
"
Verified Buyer
“A very good experience. The item was well packed and protection in transport. Prompt first rate service.”
Helpful Report
Posted 3 years ago
Thank you for your 5 star review and great feedback! :-)
Posted 2 years ago
Anonymous
Unverified Reviewer
“Ordered a radiator which in the pictures looked more gold than bronze . When it arrived it was a extremely dark bronze nothing near gold. I then had to pay £42 to return . Picture on website misleading. Wouldn’t use again.”
Helpful Report
Posted 3 years ago
Sorry you weren't happy with the colour, unfortunately return courier charges are unavoidable for large items. We sell a lot of that colour and have genuinely never had anyone else unhappy with it so we're sorry that it wasn't suitable for you personally.
Posted 2 years ago
Anonymous
Verified Buyer
“Reasonable, delivered on time and no issues.”
Helpful Report
Posted 3 years ago
Thank you for the great feedback, it's much appreciated.
Posted 2 years ago
Trade Radiators is rated 4.7 based on 4,942 reviews
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