Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,946 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple transaction and received radiator by post in a timely manner.”

Helpful Report

Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Disappointed on the wait on trv vavles”

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Posted 4 years ago

Apologies again that Royal Mail lost the first parcel, glad you got the replacement parcel ok via courier. Sorry for the delay this caused and any subsequent inconvenience.

Posted 2 years ago

“Swift delivery and great product”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Ordered some radiator valves for an installation and they never arrived. Said it would be 1-2 working days we are now 10 working days and never showed up. I had to order some others next day delivery from another store to make sure the heating engineer had them in time at a greater expense. This company did refund me but they should reconsider their shipping methods.”

Helpful Report

Posted 4 years ago

Our sincere apologies for the inconvenience, the parcel went out with Royal Mail and delivery issues were not uncommon during lockdown due to staff shortages etc. We are really sorry this caused a delay for you.

Posted 2 years ago

“Superb swift service, from start to finish, a true benchmark company, I would recommend to my gran.”

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Posted 4 years ago

A lovely recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Amazing selection, speedy delivery and well communicated. The radiator is superior quality and all perfect. Thanks for a great service.”

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Posted 4 years ago

That is amazing to hear and very much appreciated. Thank you.

Posted 2 years ago

“If, like me, you’re worried about ordering on-line and not getting what you want - dont worry when it comes to Trade Radiators they couldn’t be more helpful and responsive - even if you mess up your order like I did!!!”

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Posted 4 years ago

An excellent recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“The element in my electric towel rail died on Tuesday. Wednesday morning and afternoon spent online looking for a replacement - lots of options - too many to be sure I was getting the right part. Customer service seems to have caught Covid as phones rang out and 2 promising candidates offered online chat - that didn't work. Eventually homed in on Trade Radiators as their prices looked competitive as far as I could see, but still had to check the model and exact price. I got a rapid response to my email inquiry with advice on what to check on the old unit and a recommended replacement. Ordered onlne around 10:00 am Thursday, element delivered at 10:45 on Friday morning, fitted and working by noon. I went back and checked the price and specification and Trade Radiators not only provided the best service, their price/specification was top notch. A special thanks to Amanda who guided me through the process.”

Helpful Report

Posted 4 years ago

Thank you for your review and we are very glad that we were able to assist you, thank you for your positive comments and for mentioning Amanda in particular.

Posted 4 years ago

“Radiator damaged awaiting response as sent email”

Helpful Report

Posted 4 years ago

We have checked thoroughly and have had no contact from you to advise of any issues/damages. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so. Apologies for the inconvenience and if there is anything we can help with please call 0141 225 0430, thank you.

Posted 2 years ago

“very good exactly as ordered”

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Posted 4 years ago

Thank you for the excellent feedback, it's much appreciated.

Posted 2 years ago

“Great Price , Great Service , Speedy Delivery NO More Cold Bathroom :-)”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Purchased Pisa Berkshire Towel Radiator - Chrome 1600 x 300mm Easy to order online and arrived as advised. It is very impressive and looks brilliant in our bathroom. Due to its size it generates a lot of heat and dries towels quickly. We are very pleased with it and would recommend.”

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Posted 4 years ago

A wonderful recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent product, superb delivery,will certainly use again.”

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Posted 4 years ago

An excellent recommendation and very much appreciated!

Posted 2 years ago

“Very efficient and good communication.”

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Posted 4 years ago

Thank you :-)

Posted 3 years ago

“This was an easy website to use and order from, with a good choice of electric towel rails. I chose anthracite and it’s lovely... exactly what I wanted. The quality is excellent. The towel rail and element were very well packed and delivery was exactly when expected. I didn’t deal with anyone directly but get the feeling I would have received great customer service. Thank you very much.”

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Posted 4 years ago

That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Thank you so much for extremly prompt & fast shipment and very helpful staff. Would highly recommend to all.”

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Posted 4 years ago

An excellent recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Good quality product and quick efficient delivery. Recommend”

Helpful Report

Posted 4 years ago

An excellent recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent”

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Posted 4 years ago

Thank you :-)

Posted 3 years ago

“Still waiting on my small radiator”

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Posted 4 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards (delayed/lost parcels) for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Good looking and effective radiator. First radiator was damaged during delivery - called up customer service, sent through eh pictures and a replacement was sent immediately. Great customer service!”

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Posted 4 years ago

Fantastic review, great to hear! Thank you.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,946 reviews