Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,914 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

Trade Radiators 5 star review on 13th December 2024

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt Service and hassle free.”

Helpful Report

Posted 1 year ago

Thank you for the 5 star review Ann Marie, it is much appreciated.

Posted 1 year ago

“Brilliant service ordered Mon came Tues very pleased with service only company with 1200 radiator .”

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Posted 1 year ago

We are so pleased that you were happy with the service provided Andy. Thank you very much for the 5 star review and great feedback.

Posted 1 year ago

“Good website with plenty of information about each item. Easy to order and pay. Great communication regarding delivery - even better that delivery is free..... The item was delivered as expected and was very well packaged so there was no damage. All fitted and looks great - can't ask for more.”

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Posted 1 year ago

Thank you for the 5 star review and excellent feedback David, it's much appreciated. We hope to welcome you back again in the future.

Posted 1 year ago

“Great radiator, great price.”

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Posted 1 year ago

Thank you for the 5 star review! Glad you're happy with your purchase, thank you very much for shopping with us.

Posted 1 year ago

“Very excellent service , quality product and delivered when arranged”

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Posted 1 year ago

We are delighted that you're so pleased with your purchase and the service provided. Thank you for the 5 star review and great feedback Sean!

Posted 1 year ago

“My item arrived very quickly and in good order. It's been fitted and works perfect. I would recommend this company”

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Posted 1 year ago

Delighted to hear you are happy with your purchase Carol. Thank you very much for the 5 star review and your recommendation, it is much appreciated.

Posted 1 year ago

“Good selection of radiators and accessories. Easy website to navigate and radiator quickly chosen. Delivered quickly with good communication.”

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Posted 1 year ago

Thank you for the super feedback, so glad to hear you were happy with your shopping experience with us. We hope to welcome you back again in the future.

Posted 1 year ago

“Great service 👍”

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Posted 1 year ago

That is great to hear, thank you for the fantastic review!

Posted 1 year ago

“No hanging brackets. not very professional”

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Posted 1 year ago

Hi John As discussed with our customer service team today, I believe you are confusing us with another company as you have not purchased any radiators from ourselves.

Posted 1 year ago

“Radiator has arrived badly damaged.”

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Posted 1 year ago

Apologies that this happened Carol. I can see out customer service team have been in touch and sorted this out for you now. Sorry again for any inconvenience.

Posted 1 year ago

“Fantastic company. Great products and very good advice & customer service with prompt replies. Highly recommend”

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Posted 1 year ago

That is absolutely fantastic to hear Mike, we are thrilled you received good advise and are happy with your goods. Thank you very much for the positive review.

Posted 1 year ago

“very prompt delivery”

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Posted 1 year ago

Thank you very much for your 5 star review!

Posted 1 year ago

“excellent service, and good quality radiators”

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Posted 1 year ago

Thank you for the 5 star review Barbara. We are so pleased that you were happy with the service and the quality of the goods. We hope to welcome you back again in the future.

Posted 1 year ago

“I purchased the DQ Moto, Designer Horizontal Radiator, Aluminium, White, 600mm x 955mm a couple of months ago and have only just had it fitted. The caps at the top are plastic and make the item look very inexpensive, particularly as 3 of them don't fit properly. There is no mention of plastic fittings in the description and I have asked Trade Radiators to update this. Had I opened the box when I first received the item, I would've returned it as it just looks cheap. Kim at Trade has been extremely helpful and can't fault her but the description should be accurate on an item which is quite expensive and described as "designer". Very misleading.”

Helpful Report

Posted 1 year ago

Thanks for this Lizzie. We have checked and you had the radiator for 6 months before before contacting us to say you were not happy with some aesthetic aspects of it. We have a 30 day money back guarantee where customers can return or exchange any item if they change their mind or decide they don't like the look/style/colour etc. The radiator you have is exactly as shown on our website. Despite you having the item for over 6 months, we subsequently gave you a generous discount refund which we didn't need to do in this situation, but we want help our customers as much as we can.

Posted 1 year ago

“Delighted with the service and the radiators”

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Posted 1 year ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We hope to welcome you back again in the future.

Posted 1 year ago

“TRV replacements. Good value and excellent delivery service.”

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Posted 1 year ago

Thank you for your 5 star review Martin. Glad to hear you were happy with your purchase and the delivery service. We hope to welcome you back again in the future.

Posted 1 year ago

“Fast delivery I can’t actually write a review in the working of this radiator. As I am still in the idle of renovating the kitchen. Delivery was really fast. I will update review once I have used the radiator. Thanks”

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Posted 1 year ago

Thank you for the 5 star review Louise, it is much appreciated.

Posted 1 year ago

“Ordered Radiators and not heard anything from the company. Been 4wks. Not good.”

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Posted 1 year ago

Thanks for your review Gavin, it seems our emails may have been going into your spam/junk folder as we have definitely kept you informed. The radiators you ordered were out of stock at the time of ordering (as shown on the website when you placed your order), we also emailed you the same day just to remind you that they were not in stock and as shown online, stock was due at the end of February. Following this the radiators came back into stock sooner than expected and were dispatched to you on Friday morning, again, an email was sent to you to confirm this. Sorry you've not picked up our various emails regarding all stages of your order. If we can be of any further assistance please call our Customer Service team on 0141 225 0430, thanks.

Posted 1 year ago

“Radiator looks fantastic. It's not fitted yet but I'm really happy with it.”

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Posted 1 year ago

So pleased you are happy with your purchase, thank you for your 5 star review!

Posted 1 year ago

“Excellent service, my partner had already ordered radiator for our kitchen, we then realised we required another part for when fitting radiator, which arrived so promptly, will definitely recommend to everyone. We will be using again on next project. Keep up the excellent service”

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Posted 1 year ago

A fantastic recommendation and very much appreciated, thank you! We look forward to welcoming you back next time.

Posted 1 year ago

Trade Radiators is rated 4.7 based on 4,914 reviews