Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,946 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,946 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, very happy with the radiators and very happy with the service I dealt with a lovely lady who was extremely helpful, knowledgable about the products, extremely patient with me when I changed the order slightly she went the extra mile I would recommend Trade Radiators for quality, prices and efficiency”

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Posted 4 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Fantastic bargain. Very pleased.”

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Posted 4 years ago

Wonderful to hear. Thank you for the 5 star review!

Posted 2 years ago

“Good prices, great range of products, fast delivery. Will definitely use again”

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Posted 4 years ago

That is amazing to hear and very much appreciated. We look forward to welcoming you back again soon!

Posted 2 years ago

“Perfect great value and swift delivery”

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Posted 4 years ago

Brilliant, thank you for the 5 star review!

Posted 2 years ago

“Good service. Had an issue with potential late supply, but following my request a quick fix was agreed and rapid delivery was made. Great service well appreciated.”

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Posted 4 years ago

That is amazing to hear. Glad we managed to get you all sorted!We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Lovely product delivered quickly. Great customer support from Yasmin! Thank you.”

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Posted 4 years ago

That is fantastic to hear, thank you!

Posted 4 years ago

“radiator arrived bent-needed it desperately so had to accept it”

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Posted 4 years ago

Thank you for your review. We are really sorry that this has arrived damaged, all damages should be reported to our Customer Service team (to allow us to rectify this for you) which, on checking, you don't appear to have done. We will report this to them now for you and they will be in touch. Thank you and sorry again.

Posted 4 years ago

“There were a couple of chips that I only noticed after the delivery person had left and the radiator was fully unpacked.”

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Posted 4 years ago

“Very prompt delivery, and the product matched the description”

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Posted 4 years ago

Thank you for the positive review, much appreciated!

Posted 2 years ago

“Delivered a damaged radiator then replaced with another damaged radiator. You’d think they would check a product before sending it as a replacement.”

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Posted 4 years ago

Apologies that this happened (transit damage), the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Sorry again for the inconvenience.

Posted 2 years ago

“I ordered 2 radiators in stock told 2-5 working days. Took over 2 weeks and only 1 radiator was delivered .”

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Posted 4 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 2 years ago

“Excellent service product works well”

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Posted 4 years ago

Thanks for the 5 star review and positive feedback!

Posted 2 years ago

“Lovely radiators at a good price. Arrived the next day. Excellent service. The radiators were very well packaged and the driver delivered them as requested. The only criticism would be the poor fitting instructions.”

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Posted 4 years ago

Thank you for your review, any problems at all please contact the Customer Service team.

Posted 2 years ago

“Is perfect fit 🙂 , looks great on his place and arrived on time. Very well packed . Happy I've chose you.”

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Posted 4 years ago

Fantastic review, great to hear! We look forward to welcoming you back again soon!

Posted 2 years ago

“Looks beautiful and elegant. Fast delivery”

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Posted 4 years ago

Thank you very much indeed for the 5 star review :-)

Posted 2 years ago

“excellent delivery and love the radiator - great value for money and looks so stylish,”

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Posted 4 years ago

Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Delivery has gone missing twice and the second time I got someone else’s delivery by mistake and still 10 days later it’s still here”

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Posted 4 years ago

Sincere apologies that this happened, during lockdown the couriers were really struggling with driver/staff shortages due to COVID and at times logistics fell short of our usual standards for which we are truly sorry. The missing parcels were fully refunded as requested. Sorry again for the inconvenience, this is really not our usual standard of service at all.

Posted 2 years ago

“Amanda was Great..trade radiators were great...YOUR DELIVERY COMPANY TUFFNELLS IS ABSOLUTE RUBBISH..FAILED TO DELIVER ON AGREED DAY..NO CONTACT MADE BY THEM.,.I WAS UNABLE TO CONTACT THEM THEY HAD THE CHECK TO MARK ON WEB SITE ITEMS HAD BEEN DELIVERED..THEN SENT OUT AN EMAIL SAYING THEY WOULD BE DELIVERED ON THE MONDAY INSTEAD OF THE AGREED FRIDAY. Advice to Trade Radiators change carrier for the good of your own reputation. Nowadays it is just not acceptable for a carrier not to be able to give an estimated time of delivery even am/pm should be and is possible.”

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Posted 4 years ago

We are really sorry the courier service wasn't the usual standard, we did find a lot of delays etc during December due to COVID as this was the case with all logistic networks UK wide and apologise for the inconvenience. Glad you're happy with both Trade Radiators and our lovely Amanda though, we appreciate your kind words. Thank you.

Posted 4 years ago

“Product looks good”

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Posted 4 years ago

Thank you :-)

Posted 3 years ago

“Radiator turned up damaged. They agreed to turn up and collect but never did”

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Posted 4 years ago

Our sincere apologies that this happened Dave, the couriers (during lockdown) were really struggling with driver/staff shortages due to COVID and at times logistics fell short of our usual standards for which we are truly sorry. We did collect and refund for you as requested but it should have been sooner. Sorry again for the inconvenience.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,946 reviews