Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,945 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service with good communication”

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Posted 4 years ago

Thank you for the excellent feedback, it's greatly appreciated.

Posted 2 years ago

“Had a black double skin rad fitted. Should have come with a weight warning! Must weigh at least 20 kilos so we had to have the wall reinforced at an extra cost. Now fitted it doesn't get that warm. Will not purchase from this site again.”

Helpful Report

Posted 4 years ago

Thanks for your review, we are sorry to hear you're not happy, you hadn't contacted us regarding any of the above. The radiator you have is a double 600x1020mm and a wall mounted radiator which is fairly average in size/weight. If the radiator isn't heating up fully then the valves may have been put on the wrong way round, the TRV (head/control) should always be fitted on the flow side (where the water goes into the radiator) and the lockshield on the return side (where the water leaves the radiator). The plumber should always fit valves this way and if they haven't the radiator may not heat properly. This is easily corrected by the installer. If there is anything we can help you with please contact our Customer Service team by phone or email. Thank you.

Posted 4 years ago

“Excellent service thank you”

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Posted 4 years ago

Thank you for the 5 star review and positive feedback Stuart!

Posted 2 years ago

“Excellent service thank you”

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Posted 4 years ago

Thank you for the 5 star review and positive feedback Stuart!

Posted 2 years ago

“Good service and fast delivery”

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Posted 4 years ago

Thank you for the 5 star review! That is amazing to hear and very much appreciated.

Posted 2 years ago

“excellent service”

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Posted 4 years ago

Thank you :-)

Posted 3 years ago

“Not received as expected”

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Posted 4 years ago

Thanks for your review. The radiator was delivered precisely on time and as advised. If for any reason you are not happy with the item we have a 28 days returns period, if you do wish to return the item please contact our customer service team who can arrange this for you. Also if there are any issues with the item, again this should be reported to our customer service team. You haven't contacted us about anything so we are not aware of any problems of any kind.

Posted 4 years ago

“We are delighted with the service we received from the staff, the vertical radiators are excellent look very nice in our living room, they were delivered the next day. Very very happy with the service we received, would highly recommend for service and price ann”

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Posted 4 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent product and fast delivery. 3rd radiator I’ve bought here, highly recommend.”

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Posted 4 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“We've placed numerous orders with Trade Radiators over the last 18 month, as we slowly replace the radiators in our house. We have the 3-column traditional radiators and they are fantastic. They look great and give out plenty of heat. Trade Radiators have been great with every order. Delivery has been prompt, and we've had tracking so we knew when they were due. Service is great. Thanks.”

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Posted 4 years ago

Thank you for the excellent feedback and for being a returning customer, we are a really small business so it's greatly appreciated.

Posted 2 years ago

“Very good quality. Great finish. Good price, real value for money - well worth the price. Speedy delivery considering the current situation.”

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Posted 4 years ago

Thank you for the excellent feedback, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“I ordered a 1400 x 450 towel rail. What I got was a 1400 x 500 towel rail. Unfortunately I didn't notice the error until I was on the job, meaning I had the additional work of moving the pipes. Not a great first experience with Trade Radiators”

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Posted 4 years ago

Sorry to hear you received a slightly bigger item. We would have swapped this the very next day for you but you didn't let us know or give us the opportunity to rectify this for you. It was most likely a simple human error at the warehouse (for which we apologise) which we could've quickly and easily rectified for you within 24 hours, had you let us know.

Posted 4 years ago

“Had to wait an age and a half to speak to someone on the phone, but that may be due to Covid... Anyway when they finally answered the operator answered the query immediately and the item was dispatched promptly. Arrived 2 days later. Most competitive price for the item on the market. ~V Pleased.”

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Posted 4 years ago

Glad you are happy with your purchase, thank you for shopping with us.

Posted 2 years ago

“Excellent Exactly what I wanted and quick delivery too”

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Posted 4 years ago

Thank you for the fantastic review Jo-Anne! We’re thrilled that you were satisfied with our service.

Posted 2 years ago

“There was no notification of delivery date on ordering but going by the other reviews it should be quick... Not so..with still no notification I called a few days after ordering to be told that the item ordered takes 5 to 10 working days to get dispatched. When it did eventually arrive and was unpacked it was damaged on one end..looks like it could have been dropped.. possibly in transit but who knows. The lightly damaged area will be be hidden but the item has, as yet, not been fitted. Make your own opinion..”

Helpful Report

Posted 4 years ago

Thank you for your review. The particular item you ordered does state delivery is 2-3 weeks which is clearly visibly before ordering. Damages should be reported to our Customer Service team (to allow us to rectify this for you) which, on checking, you don't appear to have done. We will report this to them now for you and they will be in touch. Thank you.

Posted 4 years ago

“Easy ordering on website, good comms/updates and excellently packaged.”

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Posted 4 years ago

Thanks for your super review and thank you for choosing Trade Radiators!

Posted 2 years ago

“Great customer service. A very easy ordering system and goods delivered exactly as promised. Can't fault it. Any questions were responded to very quickly. Julie was exceptionally helpful”

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Posted 4 years ago

Thank you for the lovely review Susannah! We loved being of service to you and hope we can assist you again soon.

Posted 2 years ago

“Great price ,quick delivery product looks great”

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Posted 4 years ago

Thank you for the fantastic 5 star review!

Posted 2 years ago

“Very quick dispatching of item. Arrived a couple of days after ordering. Recommneded”

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Posted 4 years ago

An excellent recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent, very happy with the radiators and very happy with the service I dealt with a lovely lady who was extremely helpful, knowledgable about the products, extremely patient with me when I changed the order slightly she went the extra mile I would recommend Trade Radiators for quality, prices and efficiency”

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Posted 4 years ago

A fantastic recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,945 reviews