Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,912 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,912 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

Trade Radiators 5 star review on 13th December 2024

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from ordering down to delivery 👍”

Helpful Report

Posted 10 months ago

Thank you for your excellent feedback, we appreciate you shopping with us!

Posted 10 months ago

“Great choice, good prices, superb delivery. More than happy to recommend to anyone.”

Helpful Report

Posted 10 months ago

We are delighted to hear this! Thank you for your wonderful review and recommendation, we hope to welcome you back in the future.

Posted 10 months ago

“I spent £400+ on a three-column radiator, only to find it was of poor quality. The plumber who was fitting it brought the issues to my attention, prompting me to contact customer service with videos and photos of the damage. However, they refused to assist, citing the fact that the product had been opened and installed. I'm appalled by the lack of concern from the customer service team and dismayed that companies can get away with such poor treatment of customers. Additionally, when I discovered the radiator's poor quality over the weekend, I couldn't reach the company for assistance. As someone with MS, I rely on heating due to the discomfort cold weather causes me, but the company showed no empathy towards my situation.”

Helpful Report

Posted 10 months ago

Thank you for your review. As you chose to fit the radiator before reporting this, the goods have been accepted and you have therefore rescinded your rights based on the fact that you are happy with the product. We could have sent you a replacement had we been given the opportunity to do so. The customer service agent did provide you with a discount as a good will gesture.

Posted 10 months ago

“Good service and products”

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Posted 10 months ago

That is great to hear, thank you for your positive review.

Posted 10 months ago

“Trade Radiators supplied me with two first class radiators at very competitive prices, delivered unbelievably quickly.”

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Posted 10 months ago

Thank you for your excellent feedback Peter, we are delighted you are pleased with your purchase. Thank you for choosing Trade Radiators!

Posted 10 months ago

“Lovely radiator. Measurements advertised spot on. Excellent next day delivery. Very pleased.”

Helpful Report

Posted 10 months ago

So glad to hear you're happy with your purchase Steve, thank you for shopping with us, we hope to welcome you back again in the future.

Posted 10 months ago

“No issues. Prompt delivery”

Helpful Report

Posted 10 months ago

Thank you for your 5 star review Philip, we hope to welcome you back in the future!

Posted 10 months ago

“Kim Brines was excellent dealing with my queries regarding radiators and valves. Impeccable service and advice. Please give her a raise or a promotion! Highly recommend Trade Radiators for your home heating!”

Helpful Report

Posted 10 months ago

We are thrilled to hear this, thank you for your kind feedback and great recommendation! We hope to welcome you back in the future.

Posted 10 months ago

“Easy to order fast delivery packaged well all went smoothly .”

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Posted 10 months ago

Thank you very much for the positive review and excellent feedback Pauline, it is much appreciated!

Posted 10 months ago

“Good website, competitive prices. Telephoned to advise delivery date. Excellent all round service.”

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Posted 10 months ago

We are so pleased you were happy with your shopping experience! Thank you for your 5 star review and for choosing trade radiators!

Posted 10 months ago

“Excellent from start to finish”

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Posted 10 months ago

We are so delighted to hear this Helen, thank you for your great feedback!

Posted 10 months ago

“Great product, excellent service. Prompt delivery of a well-packaged radiator. Thank you!”

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Posted 10 months ago

Thank you for the super feedback Rachel, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 10 months ago

“Everything I ordered arrived quickly and in good condition. I somehow managed to double order something but they were very helpful and I returned it and was given a refund.”

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Posted 10 months ago

Thank you for your 5 star review, your positive feedback is very much appreciated!

Posted 10 months ago

“5 rads ordered. One not in stock. Deliveries went well. Rads all good. Out if stock rad arrived quickly. All in time for our plumber.”

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Posted 10 months ago

We are so glad you are happy with your purchase, thank you for your positive feedback!

Posted 10 months ago

“Very fast delivery. Great product. No damage. Great Service”

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Posted 10 months ago

Thank you for your 5 star review and positive feedback, we are so pleased you were happy with the service!

Posted 10 months ago

“Great service, great product, the radiator looks much better in natural light than on the website, and fast delivery”

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Posted 10 months ago

So pleased you are happy with your purchase Chris! Thank you for shopping with us, we hope to welcome you back again.

Posted 10 months ago

“Excellent customer service. I had a radiator that had started leaking and was still within 4 years of its 10 year guarantee. Trade Radiators needed photos which I promptly sent and without any quibble, arranged for a replacement to be sent out within hours of this. Very professional and impressive. Would definitely make me buy from them again. Thank you.”

Helpful Report

Posted 11 months ago

So glad we could get this replaced for you quickly. Our apologies again for any inconvenience that was caused. Your positive feedback is very much appreciated!

Posted 10 months ago

“Second time we've used Trade Radiators and very pleased with the products we've had. Excellent products, service and very competitive prices. We would definitely recommend them.”

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Posted 11 months ago

That is fantastic to hear Sharon, thank you for your recommendation! We are a small business/team here at Trade Radiators so this really means a lot to us!

Posted 10 months ago

“You have to pay £60 to return an item”

Helpful Report

Posted 11 months ago

Thank you for your review. As per our terms and conditions, returns are subject to a collection fee. This is set by the courier depending on the size and weight of the goods. We do always offer you the option to arrange your own return should you wish to do so.

Posted 10 months ago

“Disappointed with the colour of the valves, totally different finish to what I viewed on the website, got told to send them back & reorder but i haven’t as it annoys me that I’ve got to foot the postage cost.”

Helpful Report

Posted 11 months ago

Thank you for your review Jill. We did request images to look into this for you. We did not receive these and I believe you choose to go ahead and fit them. If there is anything we can help with at all, please do get in touch with the customer service team.

Posted 10 months ago

Trade Radiators is rated 4.7 based on 4,912 reviews