Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,914 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,914 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Large selection of rads. Easy to work out the BTU units. Found very good value rads, bought three and they arrived very well packaged in a couple of days. Simple and smooth process. No issues.”

Helpful Report

Posted 2 years ago

Thank you for the super feedback Rory, it's much appreciated. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Service 5Star radiator looks great on the wall and very good quality. Down side your courier service lets you down”

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Posted 2 years ago

Thank you very much for the 5 star review. We hope to welcome you back again in the future.

Posted 2 years ago

“Delivery takes a long time from placing an order and in my case DPD who delivered did not knock or ring the bell, although I saw him leaving at the gate and called out to him he just drove off without leaving the parcel which he took to a pick up point some miles away which I was unable to pick up. They held it for a week and returned it to the supplier unfortunately after a week it had still not arrived at the destination. After several emails and telephone calls, Trade Radiators sent another radiator which arrived following day delivery. The problem was clearly with the courier and Trade Radiators performed ok but with some delay in dealing with it.”

Helpful Report

Posted 2 years ago

Thank you for the positive review Keith. The courier service has let us all down here which is not our usual standards at all. Apologies again for any inconvenience. We do hope we get another chance to look after you in the future.

Posted 2 years ago

“Good quality radiators quick service and good customer service thanks”

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Posted 2 years ago

That is great to hear, thank you for the fantastic review Julie ann. We hope to welcome you back again in the future.

Posted 2 years ago

“Love the radiators”

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Posted 2 years ago

We are delighted that you're so pleased with your purchase Megan, thank you for choosing Trade Radiators.

Posted 2 years ago

“Goods arrived well packaged and as stated for delivery.”

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Posted 2 years ago

Thank you for the 5 star review and great feedback!

Posted 2 years ago

“Impressive delivery speed. Each radiator was well packaged and exactly as expected.”

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Posted 2 years ago

Thank you very much for the positive review and excellent feedback! We hope to welcome you back again in the future.

Posted 2 years ago

“Bought a vertical designer radiator, excellent service, rapid delivery and good quality product”

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Posted 2 years ago

That is absolutely fantastic to hear, thank you for the excellent feedback. We hope to welcome you back in the future.

Posted 2 years ago

“Great service Excell product”

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Posted 2 years ago

Glad you're happy with your purchase, thank you very much for shopping with us!

Posted 2 years ago

“Excellent speedy service and quality is very good”

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Posted 2 years ago

Thank you for the super feedback and 5 star review, it's much appreciated.

Posted 2 years ago

“Ordered radiator on 5th of October, wasn't delivered for 2 weeks now. Still waiting for money refund, but was told that they are still in the process of searching for this order, so probably another 2 weeks waiting Not only they didn't delivered but also did not refunded so now I cannot buy another one as they keep my money. Needed to reschedule my plumber, Not impressed at all Will never use this website again”

Helpful Report

Posted 2 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been. The courier service has let us all down here which is not our usual standards at all. I can see that we did process a refund for you within 2 working days of requesting this. Our sincere apologies again.

Posted 2 years ago

“Great aftercare! Thanks”

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Posted 2 years ago

That’s wonderful to hear and very much appreciated Darius. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Excellent designer radiators at very good price”

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Posted 2 years ago

Fantastic feedback, thank you very much indeed!

Posted 2 years ago

“Very well packed and delivered. Great looking Radiators and easy to hang. The only concern I have is the bottom fittings are plastic and I wonder how long they will remain stable as plastic goes brittle when constantly heated. They also fit with a screw right behind a column and therefore difficult to tighten the middle bracket. Otherwise I an really pleased all round.”

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Posted 2 years ago

Thank you very much for the 5 star review!

Posted 2 years ago

“Always great service and products”

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Posted 2 years ago

That’s amazing to hear and very much appreciated Nigel. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!

Posted 2 years ago

“Really pleased with the product and the service , well done.”

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Posted 2 years ago

Glad you're happy with your purchase Mark, thank you very much for shopping with us!

Posted 2 years ago

“Ok I ordered radiators and got radiators Cant say fairer than that”

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Posted 2 years ago

Thank you very much for the 5 star review!

Posted 2 years ago

“Nice radiators, although one was leaking (didn't find out until it was installed) so had to wait nearly another two weeks for the replacement. I was also told I had to dispose of the faulty one, which was inconvenient!”

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Posted 2 years ago

Thank you for your review Brian. We are very sorry again that this happened and for any inconvenience that was caused with this.

Posted 2 years ago

“Easy to order, quick delivery’s. Slight chip on back of rad, e mailed for some touch up paint and it was delivered within two days.”

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Posted 2 years ago

Thank you very much for the positive review Russell. Glad we were able to get this sorted quickly for you!

Posted 2 years ago

“Quick delivery and good product as far as I can tell but not yet fitted.”

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Posted 2 years ago

Excellent feedback, thank you very much indeed Byron!

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,914 reviews