Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,967 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service received was 1st class. Ordering was very easy. The radiator was delivered within 24 hours after the order was placed and looks great. Thank you.”

Helpful Report

Posted 7 years ago

Fantastic feedback, thank you very much indeed. I'm glad you're so happy shopping with us, thank you. Julie (Manager)

Posted 7 years ago

“Great selection of radiators etc good prices. Fast delivery of well packaged goods. Would use again.”

Helpful Report

Posted 7 years ago

Great feedback, thank you very much Kathleen. We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Really quick delivery, good product and good price - many thanks”

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Posted 7 years ago

Thank you Anthony, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Next day delivery as promised, from Glasgow to the south coast of England, and a beautiful product.”

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Posted 7 years ago

Thank you Alan, I'm glad you're so impressed. Next day delivery is possible throughout UK mainland so our speedy delivery is available for everyone to enjoy. Julie (Manager)

Posted 7 years ago

“All deliveries were OK and fast.”

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Posted 7 years ago

Thank you for the 5 star review, I'm glad you enjoyed our speedy delivery service. Julie (Manager)

Posted 7 years ago

“Ordered a towel rail which turned out to be damaged, I informed trade radiators and received a swift refund.”

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Posted 7 years ago

I'm sorry you had problems with courier damage. Transit damages are usually low so it sounds like you've been unlucky on this occasion so apologies. Julie (Manager)

Posted 7 years ago

“I called them to confirm details before placing my order online around noon. 24 hours later the radiator was delivered, exactly as promised. Consider that it came from Glasgow to the depths of the South Wales valleys and you should be impressed, I am.”

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Posted 7 years ago

Thank you Jeff, I'm glad you were so pleased. We do have warehouses all over the UK, it's just the sales office that's in Glasgow but it's the same speedy delivery service regardless of where in the UK you are, from John O Groats or Lands End. :-) Thanks again, Julie (Manager)

Posted 7 years ago

“This would have been 5 stars but I think my order must initially have been misplaced as I had no confirmation email after the initial receipt of order. However once I chased them up after a few days everything fell into place & the delivery was next day, was very well packaged & the quality of the radiator I purchased despite being a basic model was very good.”

Helpful Report

Posted 7 years ago

Hi Simon, I had a look at your order and it definitely wasn't misplaced, it was processed and delivered in the usual timeframe for that particular radiator range. It may be that you missed that info on the website when ordering and had expected it sooner. The email receipt was sent to the email you provided when placing the order. If there is anything else we can help with please don't hesitate to contact our Customer Service team, thank you. Julie (Manager)

Posted 7 years ago

“I gave a 5* rating when I bought 2 radiators last year, based on price and service. But the real measure of a service company is their reaction when things go wrong. One of the radiators started to leak. Trade radiators agreed a replacement without quibble. Since the original design was no longer available they also agreed to replace both of my radiators, even though one of them was not faulty. The sales staff were patience personified in dealing with my ignorance in trying to find suitable replacements. Delivery was again prompt, and they even made a decent contribution to the fitting of these replacement radiators. Trade Radiators has great confidence in it's products, and is prepared to back that up with a thorough guarantee. My experience means that I will go straight back to them when I need radiators in the future, and I urge everyone else to do the same.”

Helpful Report

Posted 7 years ago

Thank you for your honest and positive review. Our customers are so very important to us and we really do pride ourselves in providing those valued customers with the best service we possibly can so your comments are much appreciated. Thank you, we look forward to welcoming you back again. Julie (Manager)

Posted 7 years ago

“Easy to buy online. Website was simple. Great prices and great delivery. Turned up on time and undamaged! Brilliant service will 100% recommend”

Helpful Report

Posted 7 years ago

Fantastic, thank you Max! It's great to hear that you have been so happy with the entire process from start to finish. We look forward to welcoming you back in the future. Julie (Manager)

Posted 7 years ago

“Quick delivery and a decent price for the size radiator I wanted.”

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Posted 7 years ago

Thank you for your 5 star review and for choosing Trade Radiators. Julie (Manager)

Posted 7 years ago

“They supplied a towel rail at a very competative price and free delivery”

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Posted 7 years ago

Thanks for the super 5 star review, we look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Just what we were looking for as we only have limited room in our bathroom. Our previous radiator was too small so decided to buy the taller version of it and so much better.”

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Posted 7 years ago

Thank you Leslie, sounds perfect! Julie (Manager)

Posted 7 years ago

“Ordered radiators 6 weeks ago which have now been delayed twice without warning, communications have been extremely poor. Not acceptable.”

Helpful Report

Posted 7 years ago

Hi Nicola, I'm sorry you feel that any part of your order process has been unacceptable. I would just to clarify, the radiators you ordered were marked as out of stock online (due end of October) when you placed the order, so you were aware at the time of ordering and were happy for the items to be left on back order. The due date has not changed, the goods are still due in at the end of October and as previously advised, you will receive a delivery notification email as soon as we have the items back in stock. Thank you. Julie (Manager)

Posted 7 years ago

“They were very helpful when I contacted them by phone and were able to deliver the radiators on time.”

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Posted 7 years ago

Thanks Lucy, lovely to hear we were able to help you. Julie (Manager)

Posted 7 years ago

“quick service and great product”

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Posted 7 years ago

Thanks for shopping with us Nicola, I'm delighted you're so happy with our service and your new radiator. Julie (Manager)

Posted 7 years ago

“Radiator exactly as described, good customer service, was easy to arrange delivery for a convenient date”

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Posted 7 years ago

Great feedback Helen, thank you. We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

Thank you Helen, I'm so glad you're happy with our service and look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“Delivery good product good 2 towel rails installed 1 to go. Thanks”

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Posted 7 years ago

Thank you for your review Shirley and for choosing Trade Radiators. I'm sure your new towel rails will look great and keep your bathrooms cosy in the colder months. Thanks again. Julie (Manager)

Posted 7 years ago

“Efficient Company supplying quality products, good customer service and fantastic delivery. Have used twice and totally satisfied both times.”

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Posted 7 years ago

Thank you very much indeed, it's always a pleasure to welcome our lovely customers back time and again, we really appreciate your custom, thank you. Julie (Manager)

Posted 7 years ago

“Easy ordering online,quick delivery and packed well,all instructions and parts and good quality radiator.Very pleased.”

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Posted 7 years ago

Thank you John for your excellent review, I am delighted that you have been so pleased with the entire process and look forward to welcoming you back in the future. Julie (Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,967 reviews