Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,942 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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Trade Radiators 3 star review on 18th December 2024

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181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comprehensive info, quick delivery. The radiator looks fantastic and provides great heat.”

Helpful Report

Posted 3 years ago

Thank you very much indeed for the 5 star review! :-)

Posted 2 years ago

“Excellent service, fast delivery and no quibble customer service”

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Posted 3 years ago

Great to hear, thanks Peter.

Posted 2 years ago

“Managed to deliver from stock with next-day delivery! Sounds simple and what we have come to expect but most suppliers constantly fail to manage this. Thank you the prompt delivery got me out of a hole put in by others. Highly recommend. Pricing is competitive too.”

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Posted 3 years ago

John we really appreciate your super feedback, thank you, we are a small business so this genuinely means a lot to us. We are so glad we were able to help you and hope to welcome you back again in the future. Thanks again.

Posted 2 years ago

“The 4 column radiator i purchased reportedly delivers just over 5000 BUT which is far and away the best performance i could find anywhere else on the market, i even called to confirm because i couldn't believe the rating yet they confirmed it's correct. I received the rad in perfect condition, looked great as well, as well as the fancy TRVs. The whole centres reported were almost bang on, id say 5 to 6mm out so installing was a tight affair! Now its plumbed in and working, the rad does kick out a good bit of heat but hard to say whether it's over 5000BTU. Would i purchase from Trade Radiators again.... YES I WOULD”

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Posted 3 years ago

Thanks for your excellent review Andrew and thank you for choosing Trade Radiators, we look forward to welcoming you back again next time.

Posted 2 years ago

“Still only received half of my order, sent an email a week ago but heard nothing back. Apparently it was sent out separate to the first two and I should have received the third radiator later the same day as the others. That was a week and a half ago and still no sign of it”

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Posted 3 years ago

Corinne we're really sorry there was a mess with the couriers losing a parcel etc, it's not good enough. Glad we managed to get you all sorted with a new batch afterwards.

Posted 2 years ago

“Good service and best price I could find for the model I wanted. Radiator arrived on time and was as described.”

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Posted 3 years ago

Thank you for the positive feedback Dan, we are a small business so it's greatly appreciated.

Posted 2 years ago

“Quick delivery Thx”

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Posted 3 years ago

Thank you Andrejus, glad you're happy shopping with us.

Posted 2 years ago

“Not yet installed my three new designer radiators but selection, delivery and value very good.”

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Posted 3 years ago

Glad you are happy with your purchase, thanks you for shopping with us.

Posted 2 years ago

“No problem delivery was as advised. Quality seems good we'll packaged and no damage.”

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Posted 3 years ago

Thank you for the positive feedback, we are a small business so it's greatly appreciated.

Posted 2 years ago

“We received a damaged radiator from this company. We sent proof of the damage and have phoned and have been refused a refund or replacement (which is actually against the Consumer Rights Act). However, they did not seem interested. Instead, we were 'offered' a small discount to order a new one after spending over £400! We have never had issues with returning faulty items to any company before but we would NOT ever recommend this company to anyone based on this again.”

Helpful Report

Posted 3 years ago

As you are fully aware, you had the radiator for over a month on your property, then tried to claim it arrived damaged despite the packaging being intact and the radiator now looking like it'd had something (albeit accidentally) dropped on it or bumped against it, which could easily have happened during the time that work that was being done on the property. Faults and damages are 2 very different things as we have explained to you, faults are covered by decade long guarantee periods, damages are not and must be dealt with in a reasonable timescale. The reason is that damage could have (and in this instance clearly did) happen while the goods were in your possession for an extended period of time. We didn't do anything wrong legally or otherwise and tried to help you. Trolling our social media and having your friends do the same was particularly low. Our Ops Manager did replace the item for you, however whilst being clear that you were NOT entitled to a replacement of any kind, this was purely at our own discretion (as confirmed by Trading Standards) to bring the matter to a close.

Posted 2 years ago

“Excellent service”

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Posted 3 years ago

Thank you very much indeed for the 5 star review :-)

Posted 2 years ago

“Radiator was good but white valves were poor quality, I expected a better paint finish or even stove finish. I will have to buy a spray to cover damage when it was fitted”

Helpful Report

Posted 3 years ago

Hi Stewart, if there are any issues with the valves (they should be 100% pristine) then we would absolutely replace them for you. Please contact our Customer Service team on 0141 225 0430 or info@traderadiators.com and we will sort this out for you. Thank you.

Posted 3 years ago

“Brilliant radiator and great service thank you”

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Posted 3 years ago

Thank you very much indeed for the 5 star review and super comments :-)

Posted 2 years ago

“Great service. Have bought a few radiators from this company and they have always delivered quickly and on time.”

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Posted 3 years ago

Thank you for the excellent feedback Andrew and for being a returning customer, we are a really small business so it's greatly appreciated.

Posted 2 years ago

“No inhibiter in with radiator. Customer service poor”

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Posted 3 years ago

Apologies again Oliver that the couriers lost the fluid pack. We did offer to send another but you opted for a refund instead. Sorry for the inconvenience.

Posted 2 years ago

“I bought 4 radiators for our office to replace older electric ones. They arrived the next day and are easy to install and use. They heat up quickly and are way more efficient and will save us a lot on electricity. The service I have received from trade radiators has been great, and I would recommend them.”

Helpful Report

Posted 3 years ago

We really appreciate your helpful and positive feedback, thank you, we are a small business so this genuinely means a lot to us. We are so glad we were able to help you and hope to welcome you back again in the future. Thanks again.

Posted 2 years ago

“You can trust Trade Radiators. I’ve Used them to buy lots of radiators to replace 16 old panel rads in my house. Always good quality, great on price. Excellent service and very prompt resolution of a problem. Fully recommend.”

Helpful Report

Posted 3 years ago

Thanks Chris, that is great for us to hear, we are a small business/team so this genuinely means a lot, thank you! :-)

Posted 2 years ago

“Great, good service would recommend”

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Posted 3 years ago

Thank you very much indeed for the 5 star review! :-)

Posted 2 years ago

“Really happy with the quick delivery on the four Paladin cast iron radiators we purchased from Trade radiators - painted finish looks great as do the rads! One minor fault discovered during installation resolved quickly over the phone with new gasket arriving the following day in the post - thank-you!”

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Posted 3 years ago

Posted 2 years ago

“I decided to change our radiator in our Sunroom for a higher output Vertical Rad because we were having a new boiler fitted and it would be a good time to have the work done. Looking at the reviews for all the online sellers none had a perfect record so I felt like it was a gamble who ever I chose. I decided on Trade Radiators and spoke to Kimberley and asked a couple of questions like Is it actually in stock and who do you use for delivery. I then placed an order on Friday Morning(10th). I received an immediate confirmation of order. On Saturday I recieved a text from the couriers to say it would be delivered on Wednesday (15th). However, to my surprise the carrier arrived this morning (Monday 13th) in perfect order. This was in effect a 24 hour delivery. Of course all retailers have problems with the supply chain and the carriers they use, but I can not fault Trade Radiators. I can only Highly Recommend. Brian - Retired Company Owner”

Helpful Report

Posted 3 years ago

Brian we really appreciate your helpful and positive feedback, thank you, we are a small business so this genuinely means a lot to us. We are so glad we were able to help you and hope to welcome you back again in the future. Thanks again.

Posted 2 years ago

Trade Radiators is rated 4.7 based on 4,942 reviews