Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When i contacted them to find out if my order had been dispatched i had a prompt reply and as per their word my order was dispatched the next day.They were let down by a poor delivery service,I emailed them again to find out where my order was but haven’t had a reply.Order turned up next .”

Helpful Report

Posted 2 years ago

We are terribly sorry that the experience was nowhere near as smooth as it should have been Ken. The courier service has let us all down here which is not our usual standards at all. Apologies again that your experience was far from ideal. We do hope we get another chance to look after you in the future.

Posted 2 years ago

“I ordered with Trade Radiators as I had bought from them before. This time I did not receive any updates about my order or delivery. Many days had gone by and I contacted them. I told them how surprised I was to have not heard anything. Anyway the very nice customer services woman got right on it and I received my radiator soon after. I think it was just a minor glitch but they handled it very well.”

Helpful Report

Posted 2 years ago

Thank you for your review Andrew., we are terribly sorry again for the delay. Glad we were able to get you all sorted quickly.

Posted 2 years ago

“Radiator was good but white valves were poor quality, I expected a better paint finish or even stove finish. I will have to buy a spray to cover damage when it was fitted”

Helpful Report

Posted 3 years ago

Hi Stewart, if there are any issues with the valves (they should be 100% pristine) then we would absolutely replace them for you. Please contact our Customer Service team on 0141 225 0430 or info@traderadiators.com and we will sort this out for you. Thank you.

Posted 3 years ago

“Nice radiator Shame there is no advise that you need to buy legs to support it… wasted plumber trip = yet more delays & still no heating”

Helpful Report

Posted 3 years ago

Hi Kat, the feet are 'optional' and not essential, these are wall hung radiators. Some customers choose to have the feet as they like the overall look with them, some customers may choose feet as the wall the radiator is going on isn't great. Sorry you feel you had a "wasted plumber trip", you just bought the radiators from us, nothing else. We do have a help line if you needed any guidance regards to valves, feet, anything at all, we are here to help and would have been more than happy to assist you. If you would now like some help/guidance please do call our Customer Service team on 0141 225 0430. Thank you.

Posted 3 years ago

“Product description could be better as the pictures and description dose not say that the top of the radiator has chrome trim”

Helpful Report

Posted 3 years ago

Thanks for your review Aaron and sorry you're not happy. Maybe it was the device you were using to browse our website that didn't show our product images well enough for you. The radiator is exactly as shown on our images which are also identical to the photos you sent us of the radiator you received, there is no difference between them. We're guessing it's possibly been the brightness or contrast settings on your device when placing your online order as it's very clearly shown as chrome on top. We, of course, don't want our customers to be unhappy so offered to collect the radiator for a refund but you said you'd rather keep it. Sorry again that you're unhappy.

Posted 3 years ago

“let's be clear, I would not hesitate to order one of the smaller rads again, the system and service were fine, this turned up fine and in good condition, but I would be less likely to order a rad over 1.5m . This is because of the courier aspect and potential poor handling. my large rad had several dents and scuffs due to only one man being tasked with oversized and heavy delivery. It clearly had been dropped and dragged which resulted in the damage incurred.”

Helpful Report

Posted 3 years ago

Thanks for your review Mark, we are really sorry that one of the rads arrived damaged, this doesn't normally happen at all. Upon checking your order we've not been notified of any damages or issues of any kind until your review now, with your delivery being 5 weeks ago. Any damages etc should be reported to our Customer Service team right away allowing us to resolve it for you both quickly and efficiently, we are here to help.

Posted 3 years ago

“3/5 because of issues with the courtier company. Unfortunately my radiator arrived damaged, but still functional. The courier informed me in the morning that they would be delivering the radiator at some point that day and that someone had to be in. There was no option to say leave in a safe place and no indication of what time frame it would be delivered. It would be much better if we could be given advanced warning of what day it would be delivered and an idea of time.”

Helpful Report

Posted 3 years ago

Sorry about the damage, if you'd let us know we'd have dispatched a replacement for you, apologies for the inconvenience.

Posted 3 years ago

“The review is affected badly by the courier Tuffnells used by trade radiators which is a shame as the order and transaction had been effective and efficient however as soon as the courier got involved things went badly. Yasmin at Trade radiators did all she could and kept helping and updating us, you need to use a courier who has better options for leaving items with neighbours, and one who does not tell you they have been twice which I know is untrue, 1 week delay due to the couriers, zero out of 10 for Tuffnells but this reflects on the experience with the radiator supplier which is a shame”

Helpful Report

Posted 3 years ago

We are really sorry that the delivery was not nearly as smooth as it should have been. The couriers had been struggling due to driver shortages due to COVID and Brexit but it's still not good enough, sorry again.

Posted 3 years ago

“Great radiator, good price. Looks really good in the freshly decorated living room. Photocopied instructions for hanging and dressing the radiator were not clear; they appeared to be about 100th generation copies as the images were very blurred. I managed to find the manufacturer's originals on-line. We missed the delivery, but they left it with a neighbor. We were supposed to get a call from the delivery driver on a number that I provided, to ensure we were in, but the driver didn't call that number. No drama though. Decent experience, some aspects not as good as others, but I would use them again”

Helpful Report

Posted 3 years ago

Thank you Paul, we hope to welcome you back again in the future.

Posted 3 years ago

“OK, but promised next day delivery did not materialise and now trying to get a quick replacement for malfunctioning part”

Helpful Report

Posted 3 years ago

We did advise 1-2 working days, sorry if you missed this when ordering or on the dispatch email we sent. We sent a replacement element out for you. Apologies for the inconvenience.

Posted 3 years ago

“The website states radiators are in stock. But not stock with trade radiators. In stock with the manufacturer. So not really in stock at all with the retailer you purchase from. Somewhat disappointing and quite disingenuous. The valves cane super quick and I’m still waiting for the radiators. Which could be here at some point I think.......... Hence only 3 stars.if they actually do have it. You’ll get it fast. If not. Pull up a chair. It’ll be some time.”

Helpful Report

Posted 3 years ago

Thanks for your review Simon. Your radiators were delivered well within the delivery lead times clearly shown on our website for those products so we fulfilled your order in full and on time. Sorry you didn't look at the lead time before ordering, we have made it clear as we possibly can therefore absolutely not disingenuous in any way. Apologies none the less for the inconvenience this seems to have caused you.

Posted 3 years ago

“Very poorly packaged and slight damage to one of the rads... these items should be a lot more protected”

Helpful Report

Posted 3 years ago

Sincere apologies for the transit damage, upon checking your order you didn't contact us to let us know about it to allow us the opportunity to replace it for you. Please always contact our Customer Service team with issues of any kind, we are here to help, thank you.

Posted 3 years ago

“Placed my order then I received e Mail to say that the radiator was out of stock. I was offered another same model But in a different colour. I accepted this. I never received any information that this was on its way and when I e mailed I was told I would receive an e Mail when it was dispatched Never heard a thing for well over the delivery timescale. I e mailed again more than once and never received a reply. I had to end up phoning to be told that there was an error made with stock levels and it was out of stock. I did think of going elsewhere but with having someone booked to fit this I decided to check for another radiator. I called back with the one I wanted and I have to say from here the service was excellent. It was ordered I was partially refined for the difference in the price and received goods 2 days later as promised. For this part I would score them a 5. If only they had kept me informed at the beginning I would have scored higher”

Helpful Report

Posted 3 years ago

Apologies that were were issues initially, glad we managed to get you all sorted thereafter and that you were happy with our service, thank you.

Posted 3 years ago

“They placed the radiator outside my front door and left.”

Helpful Report

Posted 4 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry.

Posted 3 years ago

“Even though the website indicated 7-10 days delivery it was eventually 16 days. No contact from them during this time - I had to email/phone them. Can’t complain about the price, though.”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“My new radiator is still boxed I am waiting for the Plumber to hang it once he has done so I will Gladly write a review.”

Helpful Report

Posted 4 years ago

Thank you very much for the positive review and feedback!

Posted 3 years ago

“Decided to buy from Trade Radiators because they offered next day delivery. It took a few days. Ordering wasn’t great either as I had to call to check whether it was in stock as site giving conflicting messages.”

Helpful Report

Posted 4 years ago

Apologies for the delivery delay, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“Ordering was ok we had one radiator arrive within 2 days still waiting on the other two, which should be here this week I hope”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“I am still awaiting a missing radiator but I am having to chase you and no one is getting back to me.”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“Radiators are great but how come delivery was unloading from truck service only?! How is a single female person expected to carry them to the flat on 4th floor, especially when they have been delivered late in the evening? You shouldn't use delivery courier for such heavy items. Small items are delivered to our door so there is no excuse not to deliver heavy items to our door.”

Helpful Report

Posted 4 years ago

We do advise on the site, the T&C's on your order and all further emails that delivery is generally kerb side, sorry if you missed this.

Posted 3 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews