Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 5,021 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 5,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 12th March 2025

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Radiator came with 3 brackets but only 2 plastic u shaped inserts. Should have been 1 for each support slot which totals 6.”

Helpful Report

Posted 3 years ago

Thanks for your review Geoff. Apologies for the inconvenience. We have checked your order and you didn't contact us to let us know there was a problem. Any issues (including missing parts) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you which we would do right away. We would have preferred to send you a new fixing kit and would have done so had we been given the opportunity. If you have any further issues please don't hesitate to contact us. Thank you.

Posted 3 years ago

“Only half my order has arrived and no word on the rest of it.”

Helpful Report

Posted 4 years ago

Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“Our radiator went missing I had to cancel my plumber and carpet fitter and a replacement can’t be provided! Very disappointed”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“Radiators are good quality no issues there however the delivery company "Tuffnels" absolutely shocking turned up.on own left pallet radiators on footpath my wife had to drag up drive to get in house , couldn't give me a timeslot when was coming shocking”

Helpful Report

Posted 4 years ago

Our sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.

Posted 3 years ago

“Positives Easy to order and quick delivery Negatives Although the rad was well packed when I opened it a few days later the rad had received a heavy drop on one corner which buckled the corner and the paint cracked off, also the clip on grill on the top of the rad was twisted and buckled. So my issue is the delivery part as said the rad was well packed so how can that happen if a little care was taken in delivery ?”

Helpful Report

Posted 4 years ago

Glad you're happy ordering from us John, thank you. We have checked your order and you didn't contact us to let us know about the damage. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so.

Posted 3 years ago

“The customer services team were great but Trade Radiators need to think about using another courier. I was missing an item from my initial delivery and it took a further week until I received it! Not good if you are working to tight timescales.”

Helpful Report

Posted 4 years ago

Posted 3 years ago

“Already made a complaint, aware of the present situation, however, service was very poor. I also work full time and I'm self-employed aged 65 if you can't cope you should make people aware. Possible its partially down to the distributor, also the radiator valve the seating flange poor mould/machined I had to modify both rads purchased taper poor.”

Helpful Report

Posted 4 years ago

Our apologies there was a delivery delay, this is not uncommon at the moment due to COVID which is having an impact on logistic networks across the UK. The goods were dispatch on time as advised but the courier had a delay, sorry again. If there is an issue with the radiator we will of course have this resolved for you, we are currently still waiting on you getting back to us after we contacted you regarding the issue and look forward to hearing from you in due course.

Posted 4 years ago

“Unfortunately can’t give more than 2stars 1 star for delivery APC Not on time, app useless and promising over the phone day after day. I can understand busy time now, but somehow other couriers are on time. 3 stars for quality of radiator(towel rail) on picture or website looks amazing , says stainless steel but reality is different. I hope it’s stainless steel and not is going to get rusty. On box and few pages on instruction there is no single word about stainless steel.. But the main thing what’s concerning me is things inside - loose , when you turn around you can hear rolling from one end to another. I hope they not going to affect a heating element etc. So altogether 2stars I haven’t connected yet, I hope it works.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry you feel dissatisfied and would like to do all we can to rectify this. Having looked at your order you hadn't contacted us to make us aware of any delivery or product issues or complaints of any kind, your review is the first we have heard of this. Please do speak with our Customer Service team on 0141 225 0430 who will assist you immediately, we are here to help, thank you.

Posted 4 years ago

“I had not been notified of my radiator delivery so I called customer service for an update. The lady in customer service was polite and said she would call me back once she had contacted the warehouse. To date I still have not had a call and still do not know what is happening with my radiator delivery.”

Helpful Report

Posted 4 years ago

The product you have ordered has a lead time of 5-10 working days and we are still well within that time period. The logistics team are doing their very best and will contact you to arrange delivery. Delays are not uncommon at the moment due to COVID but we are still looking to deliver to you on time. Thank you for your patience

Posted 4 years ago

“There was no notification of delivery date on ordering but going by the other reviews it should be quick... Not so..with still no notification I called a few days after ordering to be told that the item ordered takes 5 to 10 working days to get dispatched. When it did eventually arrive and was unpacked it was damaged on one end..looks like it could have been dropped.. possibly in transit but who knows. The lightly damaged area will be be hidden but the item has, as yet, not been fitted. Make your own opinion..”

Helpful Report

Posted 4 years ago

Thank you for your review. The particular item you ordered does state delivery is 2-3 weeks which is clearly visibly before ordering. Damages should be reported to our Customer Service team (to allow us to rectify this for you) which, on checking, you don't appear to have done. We will report this to them now for you and they will be in touch. Thank you.

Posted 4 years ago

“There were a couple of chips that I only noticed after the delivery person had left and the radiator was fully unpacked.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry that this has arrived damaged, all damages should be reported to our Customer Service team (to allow us to rectify this for you) which, on checking, you don't appear to have done. We will report this to them now for you and they will be in touch. Thank you and sorry again.

Posted 4 years ago

“Delivered a damaged radiator then replaced with another damaged radiator. You’d think they would check a product before sending it as a replacement.”

Helpful Report

Posted 4 years ago

Apologies that this happened (transit damage), the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Sorry again for the inconvenience.

Posted 3 years ago

“Radiator damaged awaiting response as sent email”

Helpful Report

Posted 4 years ago

We have checked thoroughly and have had no contact from you to advise of any issues/damages. Any issues (including damages) should be reported to our Customer Service team ASAP to allow us the opportunity to rectify this for you. We could have sent you a replacement had we been given the opportunity to do so. Apologies for the inconvenience and if there is anything we can help with please call 0141 225 0430, thank you.

Posted 3 years ago

“Rad arrived damaged, been dropped on a corner. Poor packaging and poor handling. Couriers are the worst part of online retail.”

Helpful Report

Posted 4 years ago

We are really sorry there has been some transit damage, we can sort this out right away for you. First point of contact for any problems is our Customer Service team where we will do our very best to help. Please contact our Customer Service team, thank you.

Posted 4 years ago

“I’ve still not received my delivery and nobody has answered my calls or returned the call.”

Helpful Report

Posted 4 years ago

The couriers have attempted delivery twice (no one has been at the delivery address on each occasion) and we have not had any calls or emails form you regarding any issues with the delivery. Following your review, we have this morning left you a voicemail and also sent you an email asking you to contact us to discuss this, we look forward to hearing from you.

Posted 4 years ago

“Could have done much better. I had an email to say the radiator would be delivered Friday, even gave the drivers name. It was not delivered despite the tracking link saying it had been. It was delivered Monday morning. By the time I answered the door bell the driver was driving away. One end cover of the radiator was damaged, I reported this on Monday but have heard no more. The damage to the end cover was clearly caused by mishandling”

Helpful Report

Posted 4 years ago

Our apologies that the radiator was a day late Roger, delivery delays were not uncommon during lockdown and we are sorry about this. A replacement end panel was subsequently sent and we also discounted your order for you. Sorry again for the inconvenience.

Posted 3 years ago

“Still waiting for the items to arrive. Ordered over a week ago.”

Helpful Report

Posted 4 years ago

We are really sorry your delivery was late. Delivery delays are not uncommon at the moment due to the COVID crisis which has had a huge impact on logistic networks across the country which most people do understand. We appreciate customers' patience. As with anything, if you contact our Customer service team in the first instance we can look into things for you.

Posted 4 years ago

“The Trade Direct Saturn is a nice radiator to look at, but the tail pipe connectivity design is non existent. The tail pipes are screwed in and held in solely by PTFE tape which I still haven't been able to seal properly. I have to drain and try again for the third time. Not good!”

Helpful Report

Posted 5 years ago

The radiator is straight forward and should be really easy for your fitter to install. If you're attempting to fit yourself we would always advise using a professional installer to ensure it's fitted correctly the first time and to ensure your guarantee remains valid.

Posted 5 years ago

“Return an impossibility”

Helpful Report

Posted 5 years ago

Far from it, we have a fantastic 28 day returns period and will happily arrange a return/collection for you. Please don't hesitate to contact our helpful Customer Service team on 0141 225 0430. Thank you.

Posted 5 years ago

“Ordered the product and no issues. Delivery date confirmed as Friday 21 February. Nothing arrived by 1800 hrs on the date but on the tracking system it said parcel had arrived and had been signed for. Emailed Trade Radiators and the Courier (having tried to call both without success). No response for over 24 hours until courier called to say their records indicated parcel had arrived but driver was off so they were unable to confirm. Then left the house at 10.00am on Sunday 23 February to find product and extras dumped on the doorstep. Nothing signed for and I have no idea what time on the Sunday morning they had been left there. we live on a busy London street so that wasn't ideal. Still no communication from Trade Radiators on this although we did receive an apology from the courier company. Overall, not a great delivery experience although the product is good and was priced competitively.”

Helpful Report

Posted 5 years ago

Apologies again Steven, this is totally unacceptable. As per our telephone conversation I have just refunded £20 back onto your card for you and in addition to this please mention my name (Julie Boyle) when placing your next order and we will ensure you get extra discount on that order too. Sorry again.

Posted 5 years ago

Trade Radiators is rated 4.7 based on 5,021 reviews