Login
Start Free Trial Are you a business?? Click Here

Trade Radiators Reviews

4.7 Rating 4,943 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,680
 Metrics Info
4.7
Based on 4,943 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
"
Verified Buyer
“Great service and product.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review.
Posted 2 years ago
"
Verified Buyer
“Radiator I choose wasnt in stock, customer service team very helpful in offering a few alternatives and getting it ships swiftly. Couldnt have been more helpfull”
Helpful Report
Posted 3 years ago
This is lovely to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Prompt professional service”
Helpful Report
Posted 3 years ago
Thank you for the excellent feedback.
Posted 2 years ago
"
Verified Buyer
“I am still waiting for delivery almost 3 weeks after purchase when the quoted delivery time was 1-2 delivery days. Even worse I can't get an answer on when the radiators will be delivered.”
Helpful Report
Posted 3 years ago
Apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.
Posted 2 years ago
"
Verified Buyer
“bought for our kitchen replacement and the ordering, delivery and quality was 100%. Cant fault any part of the process. Excellent service.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“great service”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Easy website to use. Efficient service. A mistake was made with our delivery but it was immediately rectified and the correct item was then delivered very promptly. Would highly recommend this company. Kimberley was very helpful Thank you”
Helpful Report
Posted 3 years ago
That's a brilliant recommendation and very much appreciated! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Great selection to choose from. Picked the radiator we wanted, great combo price for the valves and sleeves. Valves and sleeves arrived next day, the radiator the day after (ordered after 3pm). Easy website, great choices, prices and delivery. Will be back when needing more, that's for sure.”
Helpful Report
Posted 3 years ago
Thanks for the great feedback and 5 start review! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
Anonymous
Verified Buyer
“Good quality products,at trade prices, fast delivery 👍👍”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review.
Posted 2 years ago
"
Verified Buyer
“Apart from a very slight hiccup with third party courier which was sorted promptly by Kimberley's e-mail, everything else was excellent. Product was very well protected from damage in transit. Will definitely use again to replace the rest of the radiators in our home.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Excellent service & a great product with very quick delivery time. Although there was an issue with a couple of missing items this was rectified extremely quickly and followed up with a check in call to ensure all was ok - huge thank you to Amanda who took my call, she was efficient and understanding offering the best in customer service.”
Helpful Report
Posted 3 years ago
This is lovely to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“quality product and next day delivery...5 Star service.”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
C Coulter
Verified Buyer
“Bought 3 radiators from this company absolutely delighted with them, arrived quickly to N Ireland,had a small problem with one and it was dealt with straight away,great customer service.”
Helpful Report
Posted 3 years ago
Brilliant to hear Christina, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
R Wade
Verified Buyer
“Love my radiators. Easy to order, got through to someone quickly - hassle free very pleased with service”
Helpful Report
Posted 3 years ago
This is lovely to hear, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
P Roberts
Verified Buyer
“I had a query about leg supports for a tubular radiator - I had not bought them with my first order and I realised when the radiator arrived that I would need them. I telephoned. I was answered immediately by Kimberley. She handled it perfectly, directing me to the options available, instructing me how to pull up the images on the website so I could see what I was buying, and guiding me to an alternative choice. Thank you Kimberley. Perfect friendly service without any fuss.”
Helpful Report
Posted 3 years ago
This is great to hear Paul, thank you for the 5 star review. We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Great selection, fast delivery. Thanks”
Helpful Report
Posted 3 years ago
Brilliant to hear, thank you for the 5 star review.
Posted 2 years ago
"
Verified Buyer
“My radiator came really quickly and was really good quality. It looks lovely.”
Helpful Report
Posted 3 years ago
Thanks for the great feedback and 5 start review! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“I ordered two radiators which both arrived damaged. I was asked to email photos. When I heard nothing I phoned and was told they were waiting for their warehouse to review the photos. When I chased again I was told that the damage was only to the radiator trims and they would send them as spare parts when they were able to get them from the manufacturer. When I asked how long that would be they did not know!! I was no offered replacement radiators but was offered a refund, which I accepted. Again I didn't hear anything so I had to chase it up by phone again. I was told they were "processing" my refund but they couldn't tell me when I might receive it. After two weeks I threatened legal action and then received my refund the following day. They are the worst company I've dealt with in many years and the attitude of all the staff that answer the phones is curt, unhelpful and often verging on rude.”
Helpful Report
Posted 3 years ago
Apologies that there were damaged panels, these are easily replaced (for which we did provide a timescale) and you can go ahead and fit the radiators then simply clip them on afterwards. You refused this option and asked for the radiators to be collected and a full refund instead which we duly did for you. Returns take time to come back and then be processed by the warehouse following which the refund instruction can then go through, this is what happens with all returns and your own return followed the very same procedure. We did try our best for you but you were not happy with us for which we again apologise.
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered a four column raw radiator which was delivered quickly. Arrived very well packaged and protected. Not yet fitted but it looks fantastic.”
Helpful Report
Posted 3 years ago
Thanks for the great feedback and 5 start review! We are a small business/team here at Trade Radiators so this means a lot to us, thank you!
Posted 2 years ago
"
Verified Buyer
“Trade radiators have always been spot on and normally would give 5 stars. Unfortunately their carriers tuffnells stank. When I found out delivery was due the same day,I rang for 20 minutes or so but no answer. I emailed them to let them know I wouldn't be in, I provided a contact number which they didn't contact me on to amend delivery. When I checked later the delivery driver had put items delivered. Not so. Sent another email and next morning managed to speak to a man who said marked as delivered but no proof of delivery. He then said nothing to do with them and I had to contact sender. Approx 2k value of radiators, trade radiators then delt with it. Told would need 48hours before it was resolved then I late afternoon as I'm about to go on the motorway get a call to say driver was outside job but no answer. Had to turn around an deal with delivery. The dgaf attitude of first man on phone at tuffnells just added to the stress levels of an otherwise delayed job. Trade radiators need to bin them as couriers. I've always had excellent service using them over some 15 years and never had an issue like this before.”
Helpful Report
Posted 3 years ago
Our sincere apologies that this happened, the couriers were really struggling with driver/staff shortages due to COVID and Brexit so at times logistics fell short of our usual standards for which we are truly sorry. Glad we managed to get you all sorted in the end. Sorry again for the inconvenience.
Posted 2 years ago
Trade Radiators is rated 4.7 based on 4,943 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request