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Trade Radiators Reviews

4.7 Rating 4,914 Reviews
93 %
of reviewers recommend Trade Radiators
Company Reviews Product Reviews
1,674
 Metrics Info
4.7
Based on 4,914 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Trade Radiators Reviews

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Nice radiator. Pleased with look. Lovely and warm.”
Helpful Report
Posted 1 year ago
Thrilled to hear you were so please with your new radiator. Thank you for shopping with us!
Posted 1 year ago
Anonymous
Verified Buyer
“The product was dangerous, someone had nicked the power cable with something like a Stanley knife about 50mm from the radiator to a depth that exposed both power and neutral cores. The whitecap doesn't locate onto the bottom of the radiator. After an e-mail & pic showing damage, & 2 chasing e-mails, they dispatched a replacement element which I now have to fit, and the whitecap doesn't locate onto the bottom of the radiator. Poor”
Helpful Report
Posted 1 year ago
Apologies again that this was damaged in transit to you. Any damages must be reported directly to us which was not done in the first instance. I can see that as soon as you contacted us you received a response straight away and a replacement was dispatched the very next day. If you are having any further issues, please do not hesitate to contact the customer service team.
Posted 1 year ago
I Wheatcroft
Verified Buyer
“Hard to find correct size found at trade radiators at great price”
Helpful Report
Posted 1 year ago
So pleased we could provide what you required Ian. Thank you very much for the 5 star review.
Posted 1 year ago
V Customer
Verified Buyer
“Very efficient & quick service. Radiators arrived the following day.”
Helpful Report
Posted 1 year ago
So glad you were happy with the service. Thank you for the positive review, we hope to welcome you back in the future.
Posted 1 year ago
V Smith
Verified Buyer
“Good product. Ideal for our needs”
Helpful Report
Posted 1 year ago
Glad you're happy with your purchase Vince, thank you for your 5 star review.
Posted 1 year ago
V Customer
Verified Buyer
“Great prices, so easy to do business with, needed to change size of radiator, my fault, they made it so easy to do, thanks to all.”
Helpful Report
Posted 1 year ago
Thank you very much for the positive review, so pleased we were able to get this sorted for you. Thank you for shopping with us.
Posted 1 year ago
Anonymous
Verified Buyer
“Brilliant service and fast delivery, would definitely use again”
Helpful Report
Posted 1 year ago
That is fantastic to hear, thank you for the 5 star review. We look forward to welcoming you back next time.
Posted 1 year ago
A McKenzie
Verified Buyer
“Only company could supply 1200rad . ordered Mon came Tues well impressed with service and helpful staff .”
Helpful Report
Posted 1 year ago
Wonderful to hear Andrew, glad we could supply what you needed. We hope to welcome you back in the future.
Posted 1 year ago
P Dunford
Verified Buyer
“I have ordered from this company a couple of times now and each time the radiators look great and arrived on time. One radiator was not in stock (which I knew when I ordered) but I was notified along the way and got the radiator when they said. The plumber has fitted them with ease. Very happy with the service from them.”
Helpful Report
Posted 1 year ago
Thank you so much for the positive review and your patience on the order Paul. We are so pleased you were happy with the service and hope to welcome you back in the future.
Posted 1 year ago
V Customer
Verified Buyer
“Excellent service and product”
Helpful Report
Posted 1 year ago
Thank you for your positive review, it is much appreciated.
Posted 1 year ago
S Allison
Verified Buyer
“Poor customer service and after sales. Purchased several cast rads but this time I ordered a pewter rad and not the old pewter I was meant to. Pewter is actually silver and old pewter is very dark brown. The valves are marked up as pewter but are actually old pewter in colour. Makes no sense. Said they could send me spray paint for £87!”
Trade Radiators 3 star review on 7th March 2023 Trade Radiators 3 star review on 7th March 2023
Helpful Report
Posted 1 year ago
Thank you for your review Stephen. I am sorry you ordered the wrong colour. Our customer service team did advise you could buy paint as this is a cheaper option for you than sending it back and having it repainted. The valves you ordered are a completely different brand to the radiators so are never going to match the finish. The colour you purchased is very clear as per the images on the website. If we can assist you any further please don't hesitate to contact our Customer Service team on 0141 225 0430, thank you.
Posted 1 year ago
L Dodge
Verified Buyer
“I ordered a radiator, which I knew to be out of stock, but was then notified the delivery time had been delayed. I spoke to a lovely lady who suggested an alternative as their site was the only one with the size required. It arrived promptly & is excellent. Really helpful & such great service.”
Helpful Report
Posted 1 year ago
Thank you very much for your positive review Linda. So happy we were able to get you all sorted and you were happy with the service. We hope to welcome you back in the future.
Posted 1 year ago
Anonymous
Verified Buyer
“Let down by not giving better delivery advice. An ETA is so easy these days with Sat Nav planning so we were unable to get on with our day waiting around,... and besides we were actually promised a phone call with an approximate time but that never happened. The Rad was only protected by the plastic film wrapping from the factory so I was surprised it came unmarked seeing how it was transported. The boys were helpful with the delivery getting it to the door, so o/a good seems fair.”
Helpful Report
Posted 1 year ago
Thank you for your review. Apologies the couriers could not provide a time, this is very normal and we do advise that deliveries are an all day service between 8am-6pm. None the less, apologies for any inconvenience that was caused.
Posted 1 year ago
V Customer
Verified Buyer
“I was amazed at the service ordered and delivered in 24hrs. Only one observation, please could you elongate the bracket holes to give more flexibility when Rad is being fitted to the wall.”
Helpful Report
Posted 1 year ago
Thank you for your 5 star review and feedback.
Posted 1 year ago
Anonymous
Verified Buyer
“Superb. Great choice of products, excellent prices, easy browsing and ordering, speedy delivery and good packaging. Will definitely buy again!”
Helpful Report
Posted 1 year ago
Thank you for the super feedback, it's much appreciated! So pleased you were happy with the goods and ordering process. We look forward to welcoming you back in the future.
Posted 1 year ago
S Pearce
Verified Buyer
“Great choice of products and super fast delivery”
Helpful Report
Posted 1 year ago
So pleased you were happy with the products and delivery. Thank you for your positive review Simon, we hope to welcome you back in the future.
Posted 1 year ago
C Evanson
Verified Buyer
“Quality products fast delivery”
Helpful Report
Posted 1 year ago
So pleased that you are happy with your goods. Thank you for your positive review Carol.
Posted 1 year ago
E YEO
Verified Buyer
“Very pleased with the radiator ordered.wrapped well and delivered with respect.”
Helpful Report
Posted 1 year ago
Glad you're happy with your purchase Elizabeth. Thank you for the 5 star review.
Posted 1 year ago
R Shipston
Verified Buyer
“Great range, great easy-to-use website and reasonably priced. I have bought a lot of radiators, this is my favourite website.”
Helpful Report
Posted 1 year ago
That is fantastic to hear Rebecca, thank you very much for your positive review and great feedback!
Posted 1 year ago
M Hurcombe
Verified Buyer
“Good product, delivered quickly”
Helpful Report
Posted 1 year ago
Very glad to hear you are happy with the goods are delivery service. Thank you for the 5 star review Malcolm.
Posted 1 year ago
Trade Radiators is rated 4.7 based on 4,914 reviews
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