Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,987 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, arrived very quickly. Grey towel radiator looks really smart in new bathroom.”

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Posted 8 years ago

Amazing review, thank you Wayne! We hope to welcome you back again soon.

Posted 5 years ago

“Very good quality radiator with all parts in box .Well packaged and arrived promptly”

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Posted 8 years ago

Wonderful feedback Veronica. Thank you so much for the five stars and for choosing to shop with Trade Radiators.

Posted 5 years ago

“A size issue was identified on arrival of the order. Trade radiators were contacted and the very next day the correct rad arrived and the first one taken away. Great service.”

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Posted 8 years ago

Thank you for your honest and positive review. Great to hear you were so happy with the service.

Posted 5 years ago

“Customer relations and service second to none Thank you”

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Posted 8 years ago

Thank you for the glowing five star review Dave! We pride ourselves on our customer service so this is greatly appreciated.

Posted 5 years ago

“Excellent product range and excellent value.”

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Posted 8 years ago

Fantastic feedback Gary! Thank you for choosing Trade Radiators.

Posted 5 years ago

“Very easy ordering and very fast delivery. Great service”

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Posted 8 years ago

Thank you so much for the five star review Kenneth. We look forward to welcoming you back soon.

Posted 5 years ago

“Quick delivery with good comms from delivery company. I have bought this type of towel radiator before, they look good and are of good quality.”

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Posted 8 years ago

Brilliant review, thank you. Wonderful to hear you were so happy with the service and product!

Posted 5 years ago

“You provided advice that enabled me to make an informed decision on which radiator to purchase, the things to consider as well as the type of valves that are best. Also, the product is good quality steel and arrived the next day, thank you for that, it is a great service. Regards, Rashmi”

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Posted 8 years ago

Thank you so much for the positive 5 star review Rashmi. We are very happy you were so impressed with the service. Thank you for choosing Trade Radiators.

Posted 5 years ago

“Good quality, and a fast delivery.”

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Posted 8 years ago

Thank you so much for the positive feedback Diane. We hope to welcome you back soon.

Posted 5 years ago

“Good quality product with quick delivery”

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Posted 8 years ago

Brilliant review! Thank you for choosing Trade Radiators.

Posted 5 years ago

“Once ordered, I was kept updated with the progress of the delivery via email with a link to the courier company. The delivery arrived when they said it would. Very good service!”

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Posted 8 years ago

Fantastic 5 star review Clive , thank you for sharing your experience. We look forward to welcoming you back.

Posted 5 years ago

“Just received my radiator! though I had to pick it up at a layby near my house luckily I had transport to pick it up from! The lorry was too large for the country lane that I live down...this was after making Trade Radiators aware via an email and phone call that I lived down a narrow devon lane very frustrating.( By the way we have no promblems having oil delivered to us or our septic tan emptied we even have a hay lorry up and down the lane during harvest) I spoke to the driver as to what would have happened if I didn't have transport to pick the radiator up, the reply was "it wouldn't have been delivered" The delivery company that Trade Radiators use do not deliver on small vans I was informed, so there will always be a problem for anyone living down a narrow lane .TRADE RADIATORS NEED TO SORT THIS AND LISTEN TO THEIR CUSTOMERS. On a less frustrating note the radiator I ordered is of excellent quality and value for money.”

Helpful Report

Posted 8 years ago

Dear Mrs Whitney I am very sorry that you have felt aggrieved by the delivery, which going by your comments, is definitely not how our deliveries would normally happen. The vehicle which made your delivery was in fact the 7.5 tonne small vehicle which we offer (instead of the usual larger trucks) and that you yourself had requested in your email, we then booked this smaller 7.5 tonne vehicle in as per your request. If you had called us to make us aware of any problems on the day of the delivery then we would of course have done our utmost to have it rectified immediately for you. As you had not called or emailed we had no knowledge of any issues regarding your courier delivery until you posted your review online. Our Customer Service team will always go above and beyond to resolve any issues quickly and effectively, given the opportunity to do so. Please do not hesitate to contact us as we are here to help. In future if you have any issues please do give us the opportunity to resolve them for you. Apologies again for any inconvenience caused and I am very glad that you so pleased with your radiator. Kind Regards Julie Boyle (Manager)

Posted 8 years ago

“Radiator arrived next day. Excellent service”

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Posted 8 years ago

Thank you for your 5 star review and for choosing Trade Radiators.

Posted 5 years ago

“Great quality product; some different sizes which are useful. Speedy despatch and receipt.”

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Posted 8 years ago

Wonderful to hear, thank you ver much for your positive feedback.

Posted 5 years ago

“My only complaint is that we rang you 2-3 times to place an order because your online ordering system wouldn't accept our credit card but no one was answering so we left messages each time and nobody bothered to ring back!! You would have lost the order had we not gone on to Google "chrome" and eventually managed to place an on line order. Very frustrating at the time because we had a plumber on site waiting for said item. I wonder how much business you have lost with other similar customers?”

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Posted 8 years ago

I'm very sorry that you had problems getting through on the telephone. During extremely busy periods you may not be able to get through to an operator first time but we find that most customers usually call back shortly after and manage to speak to someone. I can only put your experience down to our phones being especially busy on the that particular occasion and apologise for any inconvenience caused. (NB your browser issue may be down to your computer's cookie settings). If there is anything else we can assist with please do not hesitate to contact our helpful Customer Service team either by phone (0141 225 0430) or email (info@traderadiators.com). Thank you. Kind regards, Julie Boyle (Manager)

Posted 8 years ago

“Website very easy to use, delivered next day, would definitely use again”

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Posted 8 years ago

Thank you for the amazing 5 star review. We look forward to welcoming you back next time.

Posted 5 years ago

“Never wrote a review before,here goes have had a total of 4 radiators over the last few years, no issues. Last one ordered before 2pm as stated arrived next day, I have even emailed a question and received a prompt reply. It is refreshing when you order items and there is no problems.D from York”

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Posted 8 years ago

We appreciate the wonderful 5 star review Denise. Thank you for your continued custom, we look forward to you shopping with us again in the future.

Posted 5 years ago

“Have ordered several rad's now from Trade Radiators - always arrived quickly, good quality seem to have got better at packaging recently as more recent orders have been wrapped better”

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Posted 8 years ago

Thank you for the positive feedback Hazel as well as your continued custom. We very much look forward to welcoming you back next time.

Posted 5 years ago

“There was a better selection of TRVs than elsewhere and prices (including delivery) were good. I was impressed with the efficient and reliable service.”

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Posted 8 years ago

Amazing 5 star review Joe, thank you. Wonderful to hear you were so impressed with the whole process. We look forward to welcoming you back soon.

Posted 5 years ago

“Very helpful and quick service”

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Posted 8 years ago

Wonderful feedback Maureen, thank you so much for the 5 stars!

Posted 5 years ago

Trade Radiators is rated 4.7 based on 4,987 reviews