Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,987 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website - very clear description of product. Easy to order. Order arrived on time, well packaged. Good price.”

Helpful Report

Posted 8 years ago

Thank you Anne-Marie, we look forward to welcoming you back again soon. Julie (Manager)

Posted 6 years ago

“Excellent, prompt service. Delivered on time.”

Helpful Report

Posted 8 years ago

Great to hear, thank you very much indeed. Julie (Manager)

Posted 6 years ago

“Very fast and efficient. Very good quality.”

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Posted 8 years ago

Brilliant, thanks for your review and for choosing Trade Radiators. Julie (Manager)

Posted 6 years ago

“Competively priced and v v quick!”

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Posted 8 years ago

Thank you very much, excellent feedback. Julie (Manager)

Posted 6 years ago

“Very prompt delivery, courteous staff,very sturdy packaging. We are impressed with the heat generated by the Roma Radiators and they look very stylish with the wood and chrome valves. Excellent service and product; we replaced all 7 of our radiators with Apollo Romas and our house is transformed! The plumber was impressed by how light they were given their bulk.”

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Posted 8 years ago

Sounds absolutely perfect for you. Thanks for shopping with us. Julie (Manager)

Posted 6 years ago

“Very impressed with the excellent quality of the radiator & fixings The radiator was well packed. quick delivery along with a competitive price. Thank you very much will buy from you again And would recommend you to all my friends Kind Regards Mike H Leicester”

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Posted 8 years ago

Thanks Mike, what great feedback, we really appreciate it and look forward to welcoming you back again in the future. Julie (Manager)

Posted 6 years ago

“I ordered a radiator just over a week before I needed it as I had booked plumbers. I had received two packages, pipe rings and thermostat but unfortunately the 3rd package was lost by couriers Customer services were quick to address the situation and send a new one out to me for an early morning delivery slot I have”

Helpful Report

Posted 8 years ago

Thank you Stephen, I'm glad we were able to resolve this quickly and efficiently for you. Julie (Manager)

Posted 6 years ago

“Excellentservice. The radiator valve and element arrived overnight and before 10 am. It is now installed and working fine.”

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Posted 8 years ago

Great, thanks you for shopping with us. Julie (Manager)

Posted 6 years ago

“Your carrier allowed us to check the Goods we signed that it was in good condition. Trade Radiators were polite and efficient”

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Posted 8 years ago

Thanks Karen. Julie (Manager)

Posted 6 years ago

“all problems sorted and rads are great”

Helpful Report

Posted 8 years ago

Thanks Lee.

Posted 6 years ago

“Fast delivery and good pricing”

Helpful Report

Posted 8 years ago

Great to hear Stephen, thanks for shopping with Trade Radiators. Julie (Manager)

Posted 6 years ago

“Excellent service and prompt delivery !”

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Posted 8 years ago

Brilliant, thank you for your review Steve. Julie (Manager)

Posted 6 years ago

“The range of radiators on offer was very large. The customer support was knowledgeable and patient (I hung it myself). Unfortunately the instructions that came with the curved towel rail were wrong; they were for a straight toel rail and if I'd just followed them blindly I would have ended up with a badly hung rail and lots of holes in the wall. CURVED TOWEL RAILS/RADIATORS NEED DIFFERENT (OR EVEN SOME) INSTRUCTIONS. The instructions for the Smart Programmable thermostat as enclosed with the device were so small as to be totally illegible. Fortunately I found and printed off ones from the website (well-hidden but I found them!) - they had fitted 12 A4 sheets onto one 2-sided piece of A4. Try reading that some time! However, the device is now up and running and is doing everything I expect of it, so I'm well pleased with the product, just not so keen with the faff and misinformation.”

Helpful Report

Posted 8 years ago

Thanks for your review, radiators should always be fitted by an appropriate tradesman (plumber or heating engineer) who wouldn't usually need instructions to as it's very straight forward to fit. Julie (Manager)

Posted 6 years ago

“It would be unfair to write a review based just on delivery so after a month or so use all is okay and the fitting was as expected after measuring and making sure we had it right it fitted perfectly. no leaks etc and the heat convection is fine. Delivery was on time and the packing good. So cannot fault would recommend again”

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Posted 8 years ago

Thanks Graeme, sounds great! Julie (Manager)

Posted 6 years ago

“Next day delivery service as promised and brilliant customer service. Trade Radiators are one of those companies who will actually be there for you if something goes wrong which is rare in this day and age. I needed a replacement rad asap. No questions or forms to fill out. They listened to the problem and actioned a replacement for the next day! I never do these ratings questionnaires but felt I they deserved this feedback given the exceptional service!”

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Posted 8 years ago

Thank you very much indeed Sean for your honest and positive feedback. Julie (Manager)

Posted 6 years ago

“Great service, both rads arrived the next morning ... BUT both packing boxes were very badly damaged, exposing the rads. Lucky no major damage but there were a few small scratches.”

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Posted 8 years ago

Thanks for your feedback, please don't hesitate to contact our helpful and friendly customer service team. Thank you. Julie (Manager)

Posted 6 years ago

“Delivered at time specified, well packed. The radiator is beautiful, and I was very impressed with the fittings supplied. The only downside is that my old radiators now look shabby...”

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Posted 8 years ago

Thanks Don, that's complimentary indeed! :-) Julie (Manager)

Posted 6 years ago

“very quick response and despatch”

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Posted 8 years ago

Thanks for your 5 star feedback, much appreciated. Julie (Manager)

Posted 6 years ago

“Used this company on a regular basis and have never had a problem as yet.”

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Posted 8 years ago

Brilliant, thanks Andy, we look forward to the next occasion. Julie (Manager)

Posted 6 years ago

“Leaks badly from tap connectors, spent £40 trying to seal threads, still leaking poor engineering!”

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Posted 8 years ago

Any issues should be immediately reported to our Customer Service team as faulty rads are replaced the very next day. Thanks. Julie (Manager)

Posted 6 years ago

Trade Radiators is rated 4.7 based on 4,987 reviews