Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,968 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,968 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 9th February 2025

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Trade Radiators 5 star review on 1st February 2025

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Trade Radiators 5 star review on 24th January 2025

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

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182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 3 electric towel Radiators with thermostatic elements on line during the Easter holiday and after placing the order changed my mind about what sort of element I wanted for 2 of them so I contacted Trade Radiators inmnediately. I paid the difference and was told I'd have to return one of them when received. That's where the fun started. Apparently they were using 3 different carriers to deliver the goods separately. Confusion ensued as a result. Items were missing, I've received the wrong items and was told a radiator had been returned by a courier only to have it delivered that same day. Furthermore, the quality and finish on one of radiators is very poor. The bracket is very badly manufactured and it's impossible to fit any of retaining bolts provided in any of them because the holes are so awkwardly threaded rendering them totally useless. I still have items to return but am awaiting responses to emails I have sent. Not the greatest of experiences. I shall steer clear in future.”

Helpful Report

Posted 7 years ago

Dear Andrew Thank you for taking the time to review your purchase. I have looked at your order and can see that the various items were sent out from different warehouses which is the reason that you had separate courier deliveries, we did let you know this would be the case in your dispatch notification email. I apologise for the confusion this has caused you. I can see that we have arranged for replacement radiator and brackets to be delivered to you tomorrow. With regards to the extra elements, we have arranged a courier to collect these tomorrow. Apologise again for any inconvenience this has caused, if there is anything else I can do to help please do not hesitate to contact me on 0141 225 0430. Thank you. Kind Regards Stacey Love Assistant Manager

Posted 7 years ago

“Trade Radiators are brilliant. We have bought radiators, valves, etc, and they always have delivered the following day EXACTLY what we ordered. Great company - wouldn't use any other now. Well done Trade Radiators”

Helpful Report

Posted 7 years ago

Thank you very much for your glowing 5 star review, it means a lot to us as a small business and we truly value and appreciate all of our lovely customers. A big thank you from all the team. Julie Boyle (Manager)

Posted 7 years ago

“No hassle with speedy delivery at a good price.”

Helpful Report

Posted 7 years ago

Thank you, we really appreciate you taking the time to review your purchase, thank you for choosing Trade Radiators. Julie (Manager)

Posted 7 years ago

“Purchased item reached in time as promised.Stuff was of good quality. Would like to purchase again from the same dealer in future.”

Helpful Report

Posted 7 years ago

Thank you, I'm very glad we were able to provide you with the high standard of product and service you were looking for. Julie (Manager)

Posted 7 years ago

“I received a call from the manager who has dealt with my original problem in a professional manor and i am now fully satisfied. i would defiantly use the company again due to their actions”

Helpful Report

Posted 7 years ago

Hi Wayne, apologies again, as per our telephone conversation this just isn't good enough and I have raised this with my customer service team. I think it's been simple human error/oversight that you didn't get a response but it's not acceptable, sorry again. As per our conversation, although you have kept and installed the valves I have refunded you in full for both pairs and will happily give you a discount on your next order. Thanks for your patience and understanding. Kind Regards, Julie Boyle (Manager)

Posted 7 years ago

“Website product information and order procedure are excellent. Towel rail delivered in two working days, arrived as described and very pleased with the product. Great value for money, reasonably easy to install. unable to comment on the working as it is not connected to the heating system yet.”

Helpful Report

Posted 7 years ago

Thank you very much indeed for reviewing the whole shopping experience with Trade Radiators. I'm sure your towel rail will look fab and keep you cosy in the colder months. Julie (Manager)

Posted 7 years ago

“Good choice, quick delivery and good communication.”

Helpful Report

Posted 7 years ago

Thank you! Great 5 star review and much appreciated. We look forward to welcoming you back again in the future. Julie (Manager)

Posted 7 years ago

“Easy ordering. Quick efficient Delivery. Good Quality rad. Brackets were faulty and quickly replaced causing minimal hold up and certainly not inconvenient.”

Helpful Report

Posted 7 years ago

Thanks for your review, I'm very glad that were were able to resolve your little issue in a fast and efficient manner. Julie (Manager)

Posted 7 years ago

“Whilst looking for a radiator/ towel rail in a contemporary design with a hint of the classic I realised there was a very limited choice. Trade radiators solved the problem at a fair price and with speedy delivery. Well packed the radiator is exactly as I expected and came with fittings and valves. Well pleased”

Helpful Report

Posted 7 years ago

Thank you David for your honest and 5 star review, delighted to hear that we have exceeded your expectations. We hope to welcome you again soon. Julie (Manager)

Posted 7 years ago

“Prompt delivery, product looks good and works well.”

Helpful Report

Posted 7 years ago

Great review, thank you very much indeed. Julie (Manager)

Posted 7 years ago

“Very quick delivery. Easy website to use. Product as advertised and good quality. Thank you.”

Helpful Report

Posted 7 years ago

Thank you Barbara, I'm delighted that you are so pleased with the entire shopping process with us, thanks for choosing Trade Radiators. Julie (Manager)

Posted 7 years ago

“Radiator didn't arrive when indicated on email. Called to find out a few days later and was promised a call back with update, this didn't happen. A few days further, called back again only to be told that delivery was attempted twice despite there always being someone at home. Finally arrived the day after I complained.”

Helpful Report

Posted 7 years ago

Thank you for your review. I have looked into this with the couriers and delivery was attempted as scheduled on 20th April at 2pm, a card was left as no one was home but the courier's card wasn't responded to. When you called our customer service team on the 24th to let us know you hadn't received your goods we then re-arranged your delivery to take place the following day (instead of you re-arranging directly with the courier via the card), which we were more than happy to do. Thank you. Kind Regards, Stacey Love (Assistant Manager)

Posted 7 years ago

“All aspects of the purchase process was excellent, including product selection, ordering and prompt delivery the following day.”

Helpful Report

Posted 7 years ago

Thanks for the super review, great to hear you found every aspect of shopping with us to be so good. We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“fast delivery of ordered product”

Helpful Report

Posted 7 years ago

Thanks for the 5 star review! We pride ourselves in our speedy delivery so glad that we could help. Julie (Manager)

Posted 7 years ago

“Fantastic range of products. Delivery as expected, although a couple of clips were missing. Sorted with one email, no questions, in the post, delivered next working day. Helpful, supportive and communicative. A first class service and will happily buy from them again. From my experience a company you can trust and rely on.”

Helpful Report

Posted 7 years ago

Wow, thank you so much for your positive and 5 star review! Fabulous to hear so many positive comments on so many aspects of the whole shopping experience. Thank you! Julie (Manager)

Posted 7 years ago

“Exceptional and efficient service. Also easy to contact by phone as well as online. Delivery arrived earlier than expected.”

Helpful Report

Posted 7 years ago

Thank you, lovely to hear that you have found our service to be so exceptional, a true compliment indeed! We look forward to welcoming you back again soon. Julie (Manager)

Posted 7 years ago

“good service ,prompt delivery”

Helpful Report

Posted 7 years ago

Thanks Anthony, glad you enjoyed our service and prompt delivery. Julie (Manager)

Posted 7 years ago

“I ordered online and received an email with date of delivery. Arrived as expected, in good condition. Plumber has fit it today (not yet connected to working boiler as house being renovated, but looks good - everything as expected. Thank you”

Helpful Report

Posted 7 years ago

Great to hear, thanks for the review! Julie (Manager)

Posted 7 years ago

“this is the second time I have ordered from Trade Radiators, and have been very pleased each time with the quality of the product and the very speedy delivery.”

Helpful Report

Posted 7 years ago

Thank you so much for choosing us again, we really appreciate your continued custom. Julie (Manager)

Posted 7 years ago

“Great service and great value quality products . I was able to check my requirements by phone and then order via the excellent web site My new towel rail was delivered next day in perfect condition ready to fit, I couldn't be happier.”

Helpful Report

Posted 7 years ago

I am over the moon that you have been so happy with everything Philip, thanks for taking the time to review your purchase. Julie (Manager)

Posted 7 years ago

Trade Radiators is rated 4.7 based on 4,968 reviews