Trade Radiators Reviews

Name: Trade Radiators
Address: 82 Mitchell Street, Glasgow, Glasgow
Rating: 4.68

4.7 Rating 4,911 Reviews

93 %

of reviewers recommend Trade Radiators

4.7

Based on 4,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Trade Radiators:

ABOUT

Trade Radiators is the UK's premier online radiator and heated towel rail retailer, with a huge range of products suitable for any space in need of heat. Priding ourselves on providing high quality products, combined with a dedicated and knowledgeable support team, you can be sure to find a rad or rail to suit your needs. Whether you're looking for something for a small en-suite or are fitting out an entire new property development, Trade Radiators can assist with advice, competitive pricing, fast delivery and top quality products, as well as 100% security.

DELIVERY

Trade Radiators are delighted to be able to offer free delivery of our products to all mainland UK addresses. Whether your order includes single or multiple items, we'll delivery it fast and free without extra charges, using our friendly and reliable courier service. We take customer service incredibly seriously and fully understand the importance of an efficient and reliable delivery service for our customers.

T&Cs

We pride ourselves in the high quality of all of our radiators and heated towel rails as well as the detailed information provided on our website. However, we realise there are times when our customers will need to change or return their orders. For this reason, we offer a generous 30 day money back guarantee to all of our customers.

Visit Website

Phone:

01412250430

Email:

info@traderadiators.com

Location:

82 Mitchell Street,
Glasgow
Glasgow
G1 3NA

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Trade Radiators 5 star review on 10th January 2025

Trade Radiators 5 star review on 8th January 2025

V Customer

Trade Radiators 3 star review on 18th December 2024

V Customer

Trade Radiators 5 star review on 17th December 2024

J Sullivan

Trade Radiators 5 star review on 13th December 2024

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased, arrived in a few days and good quality. Thank you”

Helpful Report

Posted 7 hours ago

“Cast radiator brackets.”

Helpful Report

Posted 1 day ago

Thank you for the 5 star review! Best wishes Kim Brines

Posted 18 hours ago

“I was worried ordering over the festival period but a quick phone call with Kim, who rang back as she promised meant that the towel rail arrived in time. I am very happy and pleased with the purchase.”

Helpful Report

Posted 2 days ago

Thank you for your fantastic review! We're so glad to hear that Kim was able to put your mind at ease during the festive period and ensure timely delivery of your towel rail. Your happiness with your purchase is what we aim for, and we're committed to providing great service every step of the way. We hope you enjoy your new towel rail and look forward to serving you again! Best wishes, Yasmin Dar

Posted 1 day ago

“Order reference 000760573 Maybe for other customers went well, but my experience was horrible overall. TradeRadiators used DX Express for my delivery and I never received my radiator because of DX, but at the same time, TradeRadiators did not handle the situation well, considering they had every chance to make it right and they couldn't. 2 weeks, 10 phone calls and 20 emails later, all I have is the refund of the order. Based on my experience, I would not recommend TradeRadiators.”

Helpful Report

Posted 5 days ago

Hi Ermal, Thank you for sharing your feedback, and we're truly sorry to hear about the frustration you've experienced. It's disappointing to learn that we fell short in addressing your delivery issue, especially when we strive to ensure smooth service for every customer. We sincerely apologise for the inconvenience caused by DX Express and for the lack of resolution on our end. While we do rely on third-party couriers for delivery, it's clear that we should have done more to resolve the situation in a timely manner, and for that, we take full responsibility. Your experience is not reflective of the standard we aim to provide. We appreciate the time you've taken to reach out, and we’ll be reviewing this matter internally to ensure this doesn’t happen again. Once again, we're very sorry for your negative experience, and thank you for your feedback. Best regards, Kim Brines Customer Service Team

Posted 4 days ago

“Trade Radiators have been one of the best retailers/suppliers in my refurbishment project. Yasmin has been brilliant at rectifying my order and resolving a small issue with one of the products quickly and efficiently and an asset to Trade Radiators.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review! We're delighted to hear that Trade Radiators has been a key part of your refurbishment project. Yasmin is indeed a star, and we’re glad she was able to assist you with your order efficiently. Your kind words truly inspire us to keep providing excellent service. We look forward to supporting you again in the future! Best wishes, Kim Brines

Posted 6 days ago

“Amazing services and stunning radiators”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review, Emma! We're thrilled to hear that you found our services amazing and our radiators stunning. Your kind words motivate us to keep delivering top-notch products and service. We can't wait to assist you again in the future! Best wishes, Kim Brines

Posted 1 week ago

“Not fitted yet due to a building delay, but great service from trade radiators.”

Helpful Report

Posted 1 week ago

Thank you for your great review! We're glad to hear that you had a positive experience with our service at Trade Radiators. We understand that building delays can be frustrating, but we appreciate your patience. We look forward to assisting you further when you're ready to fit your purchase! Best wishes, Kim Brines

Posted 1 week ago

“very happy”

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Posted 2 weeks ago

Thank you for your amazing review! We're thrilled to hear that you're very happy with your experience at Trade Radiators. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again soon! Best wishes, Kim Brines

Posted 1 week ago

“Cannot fault the quality of the product or customer service. This is the second purchase from Trade Radiators. First Class”

Helpful Report

Posted 2 weeks ago

Thank you for your outstanding review! We're delighted to hear that you couldn't fault the quality of our products or our customer service. Your continued support means the world to us, and it inspires us to maintain the highest standards. We can't wait to serve you again for your next purchase! Best wishes, Kim Brines

Posted 1 week ago

“Comprehensive range of products, easy ordering process and good delivery service”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review! We're thrilled to hear that you found our range of products comprehensive and that the ordering process was a breeze. We're equally pleased that our delivery service met your expectations. Your feedback is invaluable to us, and we can’t wait to assist you again in the future! Best wishes, Kim Brines

Posted 1 week ago

“Excellent value for money,was informed when delivery was due and was spot on”

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Posted 3 weeks ago

Thank you for your excellent review! We're so glad you found our service to offer great value and that our delivery updates kept you in the loop. Your satisfaction is our priority, and we appreciate your feedback! If you have any questions or need assistance in the future, feel free to reach out. Best wishes, Kim Brines

Posted 2 weeks ago

“It took me 10 minutes to unwrap the radiator! The best protective wrapping I have ever experienced on any product, 1st class! I will definately be using these guys again.”

Helpful Report

Posted 3 weeks ago

Thank you for your wonderful review! We're thrilled to hear that our protective wrapping exceeded your expectations—keeping your radiator safe during transit is our top priority! We can’t wait to welcome you back for your next purchase. If you need anything in the meantime, just let us know! Best wishes, Kim Brines

Posted 2 weeks ago

“Radiator arrived with a dent so I called customer services who were fantastic in sorting the issue. When I get to the next stage of the project all three bathrooms will be getting their towel rails from Trade Radiators Give them a try, it's worth it”

Helpful Report

Posted 3 weeks ago

Thank you for your amazing review! We're delighted to hear that our customer service team was able to assist you swiftly and effectively with your issue. It’s great to know that you’re planning to choose us for your towel rails in all three bathrooms—your trust means a lot to us! If you ever have any more questions or need assistance, don’t hesitate to reach out. Best wishes, Kim Brines

Posted 2 weeks ago

“Great service with speedy delivery. We found exactly what we wanted at a good price”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review! We’re so pleased to hear that you found exactly what you were looking for at a great price and that our service and delivery met your expectations. Your satisfaction means the world to us, and we can’t wait to assist you again in the future! Best wishes, Kim Brines

Posted 2 weeks ago

“Beautiful quality radiators.very well packaged.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your wonderful review! We're thrilled to hear that you find our radiators to be of beautiful quality and that they arrived well-packaged. Your satisfaction is incredibly important to us, and we appreciate your positive feedback. We look forward to serving you again in the future! Best wishes, Kim Brines

Posted 3 weeks ago

“A smooth and trouble free experience. 5* Thank you.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind review! We're thrilled to hear that your experience with us was smooth and trouble-free. Your satisfaction is our top priority, and your feedback truly encourages us to keep providing excellent service. We look forward to welcoming you back soon! Best wishes, Kim Brines

Posted 3 weeks ago

“The radiators are gorgeous however brakets difficult to fit took longer than expected by the plumbers”

Helpful Report

Posted 3 weeks ago

Hello, thank you for your review! We're glad to hear that you find the radiators gorgeous. We're sorry to learn that the brackets posed a challenge during installation. We appreciate your feedback as it helps us improve our products and services. If there's anything else we can assist you with, please don't hesitate to reach out. Kim Brines

Posted 3 weeks ago

“Have used this company a couple of times and have never been dissapointed. Customer service is excellent and choice is amazing. Well done Trade Radiators.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your wonderful review, and for being a loyal customer! We’re delighted to hear that our customer service and product selection have consistently met your expectations. Your kind words truly motivate us to keep delivering great experiences. We look forward to serving you again soon! Best wishes, Kim Brines

Posted 3 weeks ago

“Thermostatic valves are just as advertised. Now fitted and work well.Very fast delivery.”

Helpful Report

Posted 3 weeks ago

Thank you for your fantastic review, David! We're so glad to hear that the thermostatic valves met your expectations and are working well for you. It’s also great to know that you were pleased with the fast delivery. Your feedback is greatly appreciated, and we look forward to serving you again soon! Best wishes, Kim Brines

Posted 3 weeks ago

“Radiator 1200mm upright delivered 27th November & fixed by contractor on 6th December. This radiator has stopped making our dining room cold as the orignal radiator at top in removed because it was in the way of our dining room table but now there is upright radiators it has made our dining room lovely & warm again. The radiator came packed very well also - full marks”

Helpful Report

Posted 4 weeks ago

Thank you for your amazing review, John! We're thrilled that our radiator has made such a positive difference in your dining room and helped create a warm and inviting space. It's also great to hear that you were pleased with the packaging. Your feedback truly motivates us! We look forward to serving you again in the future. Best wishes, Kim Brines

Posted 3 weeks ago

Trade Radiators is rated 4.7 based on 4,911 reviews