TCL Solar Reviews

Name: TCL Solar
Address: Building A, The Point, Weaver Road, Lincoln, E3 The Point Office Park, Weaver Road, Lincoln, Lincolnshire
Rating: 4.98

5.0 Rating 239 Reviews

100 %

of reviewers recommend TCL Solar

Company Reviews

Metrics

5.0

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

TCL Solar 5 star review on 1st October 2024

Nick & Jayne Fletcher

TCL Solar 5 star review on 5th August 2024

Barry & Philippa Salsbury

TCL Solar 5 star review on 31st July 2024

Neil Whitnell

TCL Solar 5 star review on 22nd July 2024

Roger McPherson

Anonymous

Anonymous // 01/01/2019

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“Great friendly service. Excellent professional and technical information with no pushy sales people. Excellent two guys who installed the 16 panels in a morning. Reasonable price and speedy delivery timescale. Happy to use a local small company that really cares.”

Helpful Report

Posted 2 years ago

“From the start of our enquiry TCL Solar have been a pleasure to deal with. There was no hard sell at the survey, just a price and any questions answered. Once we decided to go ahead we had an install date given and any further questions were promptly answered in the meantime. The kit arrived as arranged and the install crew two days later. As soon as they arrived they set to work and our installation rapidly took shape . They were very polite and professional and once the install was completed they went through it all with us. We've only had it a few days, just before the shortest day of the year and we can already notice a difference in our grid consumption . I would happily recommend TCL Solar to anyone and will use them again should we decide to expand our system”

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Posted 2 years ago

“From the word go we were very happy with TCL Solar, from the rapid response to our initial enquiry to the no hard sell approach, just a "this is the price and this is what you can expect" feed of information. Once decided upon the install was booked and everything proceeded as planned . Any questions at any time were answered pre install. The crew turned up at the proposed time and proceeded to rapidly install all the kit and then run through everything with us. I would not hesitate to recommend this company and will call upon them if we wish to expand our set up in the future.”

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Posted 2 years ago

“With the continuing rise in energy prices, we decided that we ought to invest in solar PV. We had several companies quote, with varying prices. TCL were not the cheapest, but a long way from the dearest. Right from the outset they were great to deal with. It's nice that they are a local company to us as well. Simon was very thorough when he came to do our quote, explaining every detail that we needed to know. The fitters, Christian and Stuart, were very professional too, leaving a very neat job and fully explaining the workings of the system. We would highly recommend their services to anyone looking for solar systems.”

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Posted 3 years ago

“TLC (Simon and David) were absolutely brilliant from start to finish. Always polite, returns calls speedily. Made sure we were ordering the right panels etc for our needs. Had checked out various other companies but these were by far the best. Can't recommend them enough. Their support team of electrians were amazing just got on with the job in hand no sitting around on phones etc. Quick and clean. 5* service”

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Posted 3 years ago

“TCL Solar have provided outstanding customer service throughout the whole process. Simon and David continually put themselves in your shoes as a customer, something I find lacking so often elsewhere. No query was too small and call backs were within an hour. Simon was prepared to discuss our solar needs as a household, compared to some of their competitors who simply wanted to sell us a set package which would not have met our needs. They were prepared to invest time in building trust in them as a supplier – something that makes them stand out from the competition. We were kept informed regularly of when and how installation would happen and arrangements were made around some complicated domestic commitments. The installers were very friendly, professional and knowledgeable, providing clear guidance at the end on how to operate it all! Highly recommend.”

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Posted 3 years ago

“We had our solar panels installed in May this year (2021). TCL Solar were one of three companies to visit us and give us a quotation. Since the installation our electric bill has dropped considerable. We wish we had done this a few years ago. Thank you TCL Solar. Highly recommended to anyone looking for Honest advice.”

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Posted 3 years ago

“After undertaking wide research and quotes from a range of suppliers it was good to find someone reliable and with excellent feedback on the doorstep. Was an easy and swift experience. Had an in home visit from Simon. All questions answered and no pressure to buy or take any additional elements. We actually agreed on there being no need for batteries for my circumstances. Swift installation time, fitter and electrician were great, scaffolding went up at 8:30am on a Sat and the whole install was complete by 13:30. Was using my own power by 13:35! Within 20 minutes of sunshine the monitor was telling me to use devices to make the most of the system. Hoping for lots of sunny days to get the real benefit. Photo is as soon as the panels were up.”

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Posted 3 years ago

“Was a great experience from start to finish. Kept in regular contact with Simon who always promptly returned my calls. Jim and Troy the scaffolders were brilliant as was Christian and Nathan who installed the PV system. Christian explained all of the system to me and made sure I was up and running on the app before he left. Would recommend Simon and the TCL team to anyone and already have!”

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Posted 3 years ago

“It is so nice when you get what you pay for we were kept informed all the way through the process.The fitters and electricians were polite and cleaned up after installation.I would recommend TCL Solar to anyone.”

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Posted 3 years ago

“TCL Solar were very knowledgeable and helpful in finding the right system to cut our high energy bills, highly recommend and I wouldn't hesitate to use again in the future.”

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Posted 3 years ago

“Excellent service, comprehensive information and the install was very quick, less than a day”

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Posted 3 years ago

“Fantastic company! Very knowledgeable, honest and nothing is too much trouble. David kept in contact throughout the process with updates. On installation, Christian and the team found that we could get more panels on than first thought, so these were ordered and the job was completed within just over a week. We highly recommend this company. Massive reduction in our electricity bill already😀😀”

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Posted 3 years ago

“After suffering appalling customer service recently, from two of my banks, it was refreshing to deal with a company who knows what good customer service is, and practices it. My dealings with TCL Solar felt personal,both with Simon who talked me through what I thought I wanted and gently guided me to what was best for my situation,to David in the office who was quick to answer more techhnical queries and of course arrange a smooth installation.Both were easy to approach,not pushy, and I felt at ease with them.It did not stop there. The installation was completed in a morning, professionally and efficiently, by Chris and Dave who explained what they were doing, and gave a guided tour of the completed installation. It is always difficult to deal with "strangers" and part with a sizeable amount of hard earned money, but I would highly recommend TCL Solar, and not to worry about being pushed into buying something you didn't need, and get a first rate service.”

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Posted 3 years ago

“Excellent service from start to finish. The whole process was fast and efficient and everyone involved explained things clearly and concisely. The fitters left no mess and there was minimum disruption. I will definitely be recommending TCL Solar to friends and family.”

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Posted 3 years ago

“Solar has been on my wish list for sometime now. My wife and I saw 4 companies with TCL Solar being one of them. The initial contact was over the phone from Simon, he then came out to see us and answered all of our questions. Simon wasn’t pushy, he just gave us the facts. The installation was completed by Dave & Liam. They worked extremely hard and got the job done in one day. If you’re looking for a company that’s competitive and friendly then I would highly recommend TCL Solar.”

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Posted 3 years ago

“TCL Solar are such a nice and Friendly company to deal with. The installation was arranged three weeks from me ordering. The installation it’s self was completed in one day. I would recommend any who’s looking for solar to choose TCL Solar.”

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Posted 3 years ago

“The company provided all the help and support required to make informed decisions. Both David and Simon cleared up any problems I had and their friendly no nonsense approach assured me in proceeding with the project. The price as very competitive. The date to install panels took 3 weeks from contract to completion, a brilliant turnaround especially as another company said 3 months! Work was completed within 6 hours by an excellent pair of guys. All up and working and I was given a work through and told to contact them immediately if a problem arose. An great service! The scaffolding was erected and dismantled for the job in an efficient professional manner with minimal disruption. I cannot fault any part of the process and I am very happy I chose TCL Solar and thoroughly recommend the company.”

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Posted 3 years ago

“Recommended to speak to TCL Solar from a friend, no nonsense survey from Simon, competitive price given on the day, no pressure to buy. Installation took place two weeks later, turned up on time, very clean and tidy, cannot fault anything. Regards, Mr & Mrs Dickinson, Cambridge.”

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Posted 3 years ago

“Very friendly and approachable company who never tried to oversell any products to my wife and I. As an OAP, I was sceptical about investing into solar and getting a return on my investment. My wife & I were soon reassured when we met Simon at our home survey, as he evaluated our personal needs and guided us through the options available. We were impressed with the no nonsense approach and honesty throughout the whole process, in particular our concerns as pensioners. The installation team were such lovely people to deal with:- kind- approachable- knowledgeable- courteous - respectful. Nothing was too much trouble and minimal disruption to our day. The system was installed, up and running in half a day and we now benefit from solar power contributing to lower our energy bills. We decided to go for one ‘bolt on’ extra - Solar I-Boost which is a clever device that diverts excess solar energy to the immersion heater whenever we are not using other appliances before feeding the back to the grid. We have a smart meter that shows energy consumption and our daily trickle consumption hovers around 95 watts when nothing is used, this drives all the transformers and gubbins that everyone has in a home- it’s great to see this is now zero throughout daylight hours. Overall we are delighted with our solar system which is infinitely expandable in the future such as additional panels and a battery pack. We recommend TCL Solar to anyone looking to invest in alternative power and lower energy costs. Peter & Joanna.”

Helpful Report

Posted 3 years ago

TCL Solar is rated 5.0 based on 239 reviews