Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,437 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return my air fryer due to a recall by Tower . All handled swiftly and within a week I have a new and better model at no cost to myself - great customer service. Thank you .”

Helpful Report

Posted 18 hours ago

“Reliable and efficient. Follow set up instructions and enjoy the benefit. Happy with the product.”

Helpful Report

Posted 2 days ago

Hi Kenny Thanks for your kind words. If we can assist with any enquiry you may have in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 2 days ago

“Had a product recall. Replacement came very quickly. Excellent service 👏”

Helpful Report

Posted 4 days ago

Hello Thanks for your kind review about your recent experience with Tower. If we can assist in anyway in the future please feel free to drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 2 days ago

“Brilliant!!”

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Posted 1 week ago

Hello Thanks for your brilliant comments about your Tower product. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 week ago

“control brilliant first tray is good not second tray yet”

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Posted 3 weeks ago

Hello Alistair Thanks for your valuable review about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 3 weeks ago

“Overall I am happy with the product however... The instructions could be much better. There are no clear directions as to how to use the saute function and its a real trial and error and still not sure I'm doing in right. There's no pause facility. To stop the beeping when the soup is made you have to unplug the entire unit, the stop button doesn't work. Some tweaks would make this product much better!”

Helpful Report

Posted 1 month ago

Hello Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us. In a bid to assist with your feedback I have arranged for one of our Team to contact you very soon. Keith - Group Customer Services Manager

Posted 4 weeks ago

“Great services from Tower”

Helpful Report

Posted 1 month ago

Hi Thanks for your 5 star comments about the recent service provided to you from Tower Customer Services. Best wishes Keith - Group Customer Services Manager

Posted 1 month ago

“My husband bought this for us. I have to admit I wasn't keen but could identify the energy saving potential particularly with roast dinners. I like it more than expected but wish Tower put in some more cook from scratch recipes rather than assume it would be used for ready meals. I've found knowing how long things take quite a lot of guess work”

Helpful Report

Posted 1 month ago

Hello Jane Thanks for your valuable comments. Rest assured here at Tower our customers comments and feedback are so important to us and your suggestion has been noted. If we can help in anyway in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 1 month ago

“Hi Just bought a microwave. One problem I noticed straight away is the timer knob does not have a marker indicating what the minute setting is. What is needed is a white line or ridge.”

Helpful Report

Posted 1 month ago

Hello Thanks for your valuable comments and feedback. Here at Tower we always welcome our customers feedback as this allows us to review and improve upon the products and services we offer. Rest assured your comments have been passed across to our Product development Team. In addition if we can help in anyway in the future our Customer Services Team are always available. Keith - Group Customer Services Manager

Posted 1 month ago

“Ideal for even cooking”

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Posted 2 months ago

Hello Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Excellent piece of kit.”

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Posted 2 months ago

Hello Peter Thanks for your 5 star comments about your Tower product. I was delighted to read your comments - we hope you visit our Tower website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Cooks well with lots of useful modes However; take care as rubber grommets regularly fall off & have landed in food. Be careful. Also internal screws work loose quite often. Easy to tighten but annoying”

Helpful Report

Posted 2 months ago

Hello Jon Many thanks for your valuable comments. If we can be of any assistance moving forward our Customer Services Team are just a message away. Keith - Group Customer Services Manager

Posted 2 months ago

“I am very happy with my 4.3lt Rose Gold air fryer. What I'm not happy with is how it was described. I was told it would grill, bake, roast aswell as airfry. What I was not told was that I needed to buy accessories to do this! Had I been told, I would have bought the grill necessary accessories and had them delivered at the same time therefore avoiding delivery costs”

Helpful Report

Posted 2 months ago

Hello Lizzie Thanks for your valuable comments. Here at Tower we always welcome our customers feedback. Whilst it was pleasing to read you are happy with your I was sorry to learn about the accessories for your product. One of our Customer Services Team will be in contact very soon. Keith -Group Customer Services Manager

Posted 2 months ago

“Happy with my colourful tower kettle”

Helpful Report

Posted 2 months ago

Hello Thanks for your 5 star comments about your Tower Kettle. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Bought the 3.8 Tower Vortex Air Fryer after resisting this trend for ages. I wish they didn't call them fryer as the are mini fan ovens, but are really great mini ovens. I have used it so far to roast a small pork joint, cook bacon and make lovely toasties. As a single person household it is ideal and the results way beyond what I expected. I knocked off one star for the "extended warranty" that seems to be a third party site selling these. I didn't follow through the process as it seemed overly keen on harvesting my data and for a relatively inexpensive purchase I prefer to take the risk of it breaking down. I am disappointed that a brand like Tower doesn't manage it's own warranty registration process.”

Helpful Report

Posted 2 months ago

Hello Thanks for your valuable comments. We were delighted to read how your Air Fryer suits your personal circumstances. In terms of the extended warranty registration I can confirm the Register My Warranty page on our website is managed fully by Tower - rest assured we do not use any 3rd party organisations to manage our own warranties. I trust this clarifies your comments Best wishes Keith - Group Customer Services Manager

Posted 2 months ago

“I’ve just unwrapped and tested this iron on a shirt and a hanky. Not having a trailing cable is brilliant. It does a good job. Just few flaws: the baseplate is not heavy enough - it tends to lift up when you pick up the iron. How about having suckers to hold it to a smooth surface. Secondly, mechanism that holds the iron to the baseplate is wrongly labelled. It should be cordless/corded and not corded/cordless, also both symbols show the ‘locked’ position (see photograph). Finally, the temperature dial is hidden under the handle - if it were bigger and was black on white instead of grey on dark blue it would be much easier to read. .”

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Posted 2 months ago

Hello Chris Thanks for your kind words about your Steam Iron from Tower. We do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 2 months ago

“Very happy with the machine. Clear manual and a quick brew. The two cup measure and three scoops of beans makes one large mug. I heated a small amount of milk in the microwave and this made a coffee just to my liking.”

Helpful Report

Posted 2 months ago

Hi Thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 months ago

“Bought this air fryer for the motorhome...it's a perfect size to cook items while away ..easy to use... perfect size..”

Helpful Report

Posted 2 months ago

Hello Angie M It was great to read how your new Air Fryer from Tower is the ideal size for your motorhome. Happy cooking and happy travels !!!! Keith - Group Customer Services Manager

Posted 2 months ago

“How do l contact a Tower engineer. I have a brand new Tower LV 30 22.2 3 in 1 cordless vacuum, l have a problem and need to speak to someone otherwise it may as go in the trash as l can’t use it”

Helpful Report

Posted 3 months ago

Hello Thanks for your valuable comments. I was sorry to learn of the rare issue with your Vacuum Cleaner - our Customer Services Team can be contacted by both telephone and email. I have arranged for one of our Team to contact you to help with your enquiry. Keith - Group Customer Services Manager

Posted 3 months ago

“What happened to my 2o percent discount?”

Helpful Report

Posted 3 months ago

Hello Eric Thanks for your comments regarding a discount on our website. Our discounts are offered from full priced products on our website - items which are already discounted or are offered as part of a sale are excluded from our discount schemes. Having investigated your specific enquiry the item you wished to purchase was already discontinued. One of our Customer Services Team have contacted you directly to confirm your enquiry. Keith - Group Customer Services Manager

Posted 3 months ago

Tower is rated 4.2 based on 5,437 reviews