Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,437 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were surface scratches on one side of the airfryer which was disappointing”

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Posted 1 day ago

“Simple to use. Nice and cooks well”

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Posted 3 weeks ago

Hello Thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of providing quality products at affordable prices supported by great Customer Service. If we can help in anyway in the future please feel free to contact us - we'd love to hear from you. Keith -Group Customer Services Manager

Posted 3 weeks ago

“What will I get for my review ?? , will i be rewarded ? . I will say I was unhappy with the packing and delivery, there was no outer box for extra protection and the box was damages , including holes in 3 places , the box had been opened as the delivery receipt was in the bottom of the box when I unpacked it all , why is that ??, simply tape the receipt to the box , i reported this to the delivery service and had no reply ,Mr C.Shaw.”

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Posted 2 months ago

Hello Chris Many thanks for taking the time to leave your comments about the recent delivery of your order. I was sorry to learn your delivery experience was not as expected - rest assured this will be addressed with our courier partners. I was pleased to learn one of our Team have been in contact with you to resolve your enquiry. It only leaves me to offer my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 months ago

“Great appliance but had to replace old one after a year as the plastic on the trays cracked and the handle broke. Have now taken out the 3 year’s guarantee”

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Posted 4 months ago

Hello Simon Many thanks for your valuable review. Here at Tower we always welcome our customers comments and feedback as they allow us to review and improve the products and services we offer. I was sorry to learn of the rare issue with your frequently used Air Fryer but delighted to read you had returned to Tower to purchase a new model supported by the extended warranty. Should you have any further enquiries we'd love to hear from you. Keith - Group Customer Services Manager

Posted 4 months ago

“Can't work darn thing out. It appears one cannot just set temp and time? Appliance only seems to work if using one of preset menus?”

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Posted 6 months ago

Hi Many thanks for taking the time to leave your comments. I was sorry to learn about the difficulties you have encountered using you product. Here at Tower we understand using a new product for the first time can be daunting - that's why our Customer Services Team are always available to help. One of our Customer Services Team will be in touch very soon to get you started and answer any other questions you may have. Keith - Group Customer Services Manager

Posted 6 months ago

“A white airfryer T17126 supplied with a black plug and cord .. would have looked so much with a white cord and plug”

Helpful Report

Posted 6 months ago

Hi Thanks for your review. Here at Tower we always welcome our customers comments and feedback as this allows us as a business to review the products are services we offer. Rest assured your valuable suggestion has been forwarded to our Product Development Team. Should you have any enquiries in the future we'd love to hear from you. Keith - Group Customer Services Manager

Posted 6 months ago

“Bought a tower microwave went to register for the warranty and the site cannot be reached 🤦🏼‍♀️”

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Posted 8 months ago

Hi I was sorry to learn about the rare difficulties you have encountered registering the warranty of your Microwave. One of our Customer Services Team have registered your products warranty and have provided confirmation to you. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Just brought one today am going to try it the last one I brought fell to bits no joke so this is a big step for ya product”

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Posted 11 months ago

Hi Thanks for taking the time to leave your comments. We were surprised to read your review as, from the details received, we have no record of any previous contact from you. One of our Customer Services Team will be contacting you very soon to understand your review in a bid to offer any assistance you may need. Keith - Group Customer Services Manager

Posted 11 months ago

“I loved my new air fryer I brought this model on 14th July 2023. Within 2 months the light had gone. In it I did contact tower who told me to return it to Argos. But I decided I liked it so much I thought it just a light I will use it without the light and it was fine. Did all I need it to do and more haven’t used my over since I got it. The last night while cooking dinner for myself and husband after coming back from a hospital trip where he had a small operation. Just before it had finished it went bang and stopped working. Thinking could be a fuse I change that but no still not working ! As I loved this one so much we bought a replacement one and thought I would take the broken one back to argos where we brought it and they where really helpful and said we could replace it or give us a voucher refund as it was less then a year old so as we had already replaced it we took the refund voucher! I am just hoping and praying the new one we have will last longer then the last one as I am 73 years and was thinking about buying a different make. But decided to stick to the one I know? Argos where really good but tower could have been better as it is the product! And the light seams to be a manger problem. With this model with no way of replacing the light?”

Helpful Report

Posted 11 months ago

Hi Thanks for your review which came as a surprise to us as from the details received on your review we have no previous record of any communication from you. Our Customer Services Team are always available to help. One of our Customer Services Team will be contacting you very soon to understand you comments further. Keith - Group Customer Services Manager

Posted 11 months ago

“Why are the replacement drawers always out of stock”

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Posted 1 year ago

Hi Thanks for your comments. We were surprised to read your review as we have received no enquiry from you previously. One of our Customer Services Team have contacted you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great value and looks good. Still need to use the microwave more to know if it works as well as my previous one.”

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Posted 1 year ago

Hello Ro Thanks for taking the time to leave your comments. Our Customer Services Team are always available should you need any assistance in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Still getting used to it”

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Posted 1 year ago

Hi Thomas, Thanks for your comments. Here at Tower we understand that new products may take a little time to get accustomed to. That's why our Customer Services Team are always on hand to help if needed. Keith - Group Customer Services Manager

Posted 1 year ago

“Haven't used it yet🤔”

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Posted 1 year ago

HI Thanks for your comments. Should you require any assistance with your product from Tower please be assured our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 1 year ago

“Love it can’t work it”

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Posted 1 year ago

Hi Emily, Thanks for taking the time to leave your comments. Your review confirming 'cant work it' came as a surprise to us as we have no record of any previous contact from you. Our Customer Services Team are always available to help you - one of our Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Rather disappointed in this. I've had Tower air fryer before, so was happy to buy this larger one. I find it very difficult yo read the icons on the machine. They are quite small and very dull, the back-light is just not bright enough. Because I find it very difficult to read I don't use it. Fir me it was a waste of money. Its just sat on the kitchen counter. I keep going back to it ftom time to time hoping I can get use to it but it hasn't happened in the past 4 months I've had it. So this model a 2600w dual basket air fryer model T17100 9liter is a no no.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments. It was disappointing to read how our very popular Air Fryer did not meet your expectations. In a bid to understand and resolve your enquiry one of our Customer Services Team will be contacting you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Price reasonable good cooker but missing a recipe book in the pack which it shows on internet a bit disappointed”

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Posted 1 year ago

Hi James, Many thanks for taking the time to leave your comments about your Cooker. I was sorry to read about the missing Recipe Book. One of our Customer Services Team will be in contact very soon - it only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent Quality”

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Posted 1 year ago

Hi Thanks for your review about your Tower product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“My daughter bought me an Air Fryer for Christmas. Overall it works well, however the small black protectors on the grill plate do not. They fall off and already one has split. Is it possible to get replacements.”

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Posted 1 year ago

Hi Kathleen, Thanks for your kind words about your Tower Air Fryer. I was sorry to learn about the rubber feet for your grill plates. rest assured one of our Customer Services Team will be in touch very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“When buy hope it be better. Material looks cheap. The basket sometimes not close properly.”

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Posted 1 year ago

Hi Thanks for your comments. Here at Tower we readily welcome our customers feedback and comments. I was sorry to read your perception of your product - at Tower we pride ourselves on providing quality products at affordable prices supported by great customer service. To this one of our Customer Services Team will attempt to contact you to address your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Ordered and it arrived fairly quick I love it it runs ok however on one of the draws there is a loud clanking sound that doesn’t seem to stop tried contact customer service as I have 3 year warranty and still waiting for a reply 4 weeks later”

Helpful Report

Posted 1 year ago

Hello Charlie Thanks for your valuable comments - we were delighted to read how much you love your Air Fryer. I have arranged for one of our Customer Services Team to contact you very soon regarding your enquiry Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,437 reviews