Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,437 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased ceraglide iron,great iron but a very short flex it only just reaches the end of the ironing board when used in the kitchen and I've no chance on my landing where socket is low down, so useless when I want something quickly as I bought for this reason as I use my big steam generator iron for a larger amount of ironing.Ive never had an issue with any other iron I've ever had .It actually pulled out of the socket if I go to the end of the board”

Helpful Report

Posted 3 weeks ago

Hello I was sorry to read your review about your iron. One of our Team have reached out to provide some advice regarding your enquiry. This includes rotating your ironing board 180 degrees which will shorten the requirement of the cable. You should also be aware our products are supported by a 30 day money back guarantee should you wish to return the product to where it was purchased from. Keith - Group Customer Services Manager

Posted 3 weeks ago

“Purchased a vortex in 2022 and registered it for the three year guarantee. The drawer came loose and I had to cut the cable and throw it away. A replacement was sent but this work at all. It began to smoke in our kitchen. We finally received a replacement but we are not allowed to register it for its 3 year guarantee even though it says on the box because it has been a replacement. I don’t think this is a very good endorsement for the brand if there is no confidence to guarantee a 3 yr guarantee on a direct tower supplied product. The customer services over the telephone and emails have been very professional.”

Helpful Report

Posted 6 months ago

Hello Sue Thanks for your comments. Here at Tower we always welcome our customers comments as this allows us to review the products and services we offer. Customer comments also allow us as an organisation to provide a balanced response to the comments left. I was sorry to learn of the rare fault which occurred with your Air Fryer. Our products are supported by a robust fixed warranty scheme which in the rare event that a fault does occur we will always replace the faulty product. The warranty scheme in line with the Consumer Rights Act 2015 is a fixed warranty scheme which commences from the date of purchase. This is a standard practice within the small domestic appliance sector we operate within. Regards Keith - Group Customer Services Manager

Posted 6 months ago

“This Tower Cavaletto midnight blue/rose gold kettle is very cheaply made. It has a lid which I have really struggled to get off and the inside looks to have been used as I've only boiled it once and it looks stained. The on off switch is like that of a children's toy and I feel could do easily break off at any time.”

Helpful Report

Posted 6 months ago

“Your joking? It’s still not been delivered!!”

Helpful Report

Posted 7 months ago

Hello Louise, Many thanks for your valuable comments. Here at Tower we always welcome our customers feedback as this allows us to review the products and services we provide. Our courier partners work extremely hard to ensure 1000's of our customers receive their orders safely everyday. Sadly with your order our courier partners required further information relating to your delivery address - now this has been provided I am delighted to confirm your parcel is now back on its way to you. One of our Customer Services Team have been in contact with you to provide an update. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 7 months ago

“Although the air fryer itself is good for use in our caravan , the grill base inside it is of such poor quality that the non stick coating deteriorates without any abrasives and the rubber feet fall off risking damage of the pan surface. We bought a ninja air fryer for home and the quality is in a different league. Never sticks and easy to clean.”

Helpful Report

Posted 10 months ago

“I’m really struggling to see the picture of what key I need to press. Very faint . Even when cooking it’s very faint”

Helpful Report

Posted 10 months ago

Hi We were both disappointed and surprised to read your comments as from the information received on your review we have had no previous communication from you. Our Customer Services Team are always available to assist with any enquiry our customers may raise. One of our Customer Services Team will be in contact with you very soon to understand your enquiry further. Keith - Group Customer Services Manager

Posted 10 months ago

“I purchased 2 Sensor Bins in March 2022 at a cost of £49.99 each. They have both given up being any form of sensor, and just stoped working ! I thought that they just needed new batteries - they have been lasting for about 8 weeks. I replaced their 3 batteries three times, thinking perhaps the batteries were faulty - but no. Just the mechanisms have stop working and they just make a strange noise. I gave this review 2 stars, because they look nice, but I shall now have to go out and buy two £12.99 plastic pedal bins. Let’s hope my spend of £25.98 for bins, will last longer than the £99.98 Tower ones.”

Helpful Report

Posted 11 months ago

Hello Sandra, I was sorry to read your review about the rare issue with your Sensor Bins. Here at Tower we always welcome our customers feedback and comments as this allows us to review and improve the products and services we provide. Our Customer Services Team are always available to assist with any enquiry raised and one of our Team will be contacting your very soon. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“I bought a tower vortx 8 litre dual basket air fryer. I was very happy with it and how it cooked. It is also very quiet. Less than 4 weeks later the handle snapped off on of the baskets in the middle of cooking. This resulted in a burnt hand and a wasted meal as it all went on the floor. Argos has replaced the air fryer but I am a little nervous to use it. Hopefully it was a one off. I tried to upload photos but they were mysteriously unable to upload”

Helpful Report

Posted 1 year ago

Hi Lita, Many thanks for taking the time to leave your valuable comments. Your review came as a surprise to us as we have had no previous contact from you reporting such an incident. Here at Tower the safety of our customers is always of paramount importance to us. One of our Customer Services Team has been in contact with you to understand and conclude your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I loved the air fryer till the timer started misbehaving and broke off. Now the air fryer won’t come on. Can I get some assistance on this?”

Helpful Report

Posted 1 year ago

Hi Thanks for your review regarding the rare issue with your Tower Air Fryer. I was sorry to learn of the time switch issue. One of our Customer Services Team have been in contact with you to resolve your enquiry fully. It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Very disappointed our Tower Air Fryer has stopped working. It was purchased In January 2023. It will not be economical if we have to replace it every 14 months. Up until then it would have been 5 Stars.”

Helpful Report

Posted 1 year ago

Hi It was disappointing to read your comments about your Tower Air Fryer which was purchased via a 3rd party retailer. Here at Tower we always place our customers at the heart of everything we do - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased an XEC20 plus TOWER 3in1 corded vaccuum cleaner, it wasn’t expensive and I wasn’t expecting a super powerful one but it is absoutley rubbish! There is hardly any power on any of the 2 settings, it doesn’t even lift dried grass from my car mats! It’s looks lovely and is very light but don’t waste your money - very disappointed ☹️”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments. I was sorry to read your vacuum cleaner from Tower failed to meet your requirements. Rest assured all of our products are supported by a robust warranty scheme in additional to a 30 day money back guarantee. As your product was purchased via a 3rd party retailer you can return your product to them for a refund. It only leaves me to apologise that our product failed to meet your personal expectations. Keith - Group Customer Services Manager

Posted 1 year ago

“The air fryer is good, the customer service and support from Tower is atrocious. I would not recommend the company or products to anyone.”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments as this allows us to review the products and services we provide. Customer reviews also allow us to revisit the original enquiry to see what we could do better. I was delighted our Customer Services Team revisited your enquiry and have resolved your enquiry. It only leaves me to apologise for any inconvenience you may have experienced. Keith - Group Customer Services Manager

Posted 1 year ago

“I bought my mum a VL30 Plus vacuum, and to be fair it's performing well at the moment. But (and it's a BIG but), there are no spare filters available (the VL30 has two paper filters that need to be changed every few months). In fact, Tower has NO spares for ANY of its vacuums (just have a look at the 'Spares' section on the website). You can't get the filters anywhere else, either – trust me, I've Googled the hell out of it. So there's no point in buying a Tower-branded vacuum because you won't be able to maintain it properly. To top it all, customer services failed to respond to my email about this. Hopeless.”

Helpful Report

Posted 1 year ago

Hi Rob, It was disappointing to read your comments about the difficulties you have encountered with your Tower product. Here at Tower we readily welcome our customers feedback and comments. One of our Customer Services Team have contacted you in a bid to understand and resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Bought vortex vizion 7ltr air fryer in march 23 size good still can't get rid of horrible smell when cooking and lingering smell on the food tried emailing no response so not very happy phone lines only open 10 til 3 awkward when you work”

Helpful Report

Posted 1 year ago

“Airfryer model T17061. Bought one in October 2023. The numbers around the timing dial rubbed off making correct timing for some dishes difficult. I used only a soft or damp cloth to clean as instructed. The machine is now of no great use.”

Helpful Report

Posted 1 year ago

Hello Bill, Thanks for taking the time to leave your valuable comments. I was sorry to read about the rare issue which has occurred with your Air Fryer. I have arranged for one of our Team here at Tower to contact you very soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I have tower pressure cooker. The pressure control valve does not work properly (it is old) You show it as a spare (good) but it has been out of stock since before december and I suspect that it will not be restocked (bad).”

Helpful Report

Posted 1 year ago

Hi Lizzi Thanks for your valuable comments. I was sorry to read your comments about your Pressure Cooker. One of our Team will be in contact with you very soon to resolve your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“Delivery came 1 day to late when I paid fir next day postage- had no reply from tower asking for refund of postsge . Microwave is not that good - the timer knob is a waste of time and doesn’t give a true timing. Anything under 2 minutes is about 1min 20 . It’s now in the loft and Ive bought a morph Richards .”

Helpful Report

Posted 1 year ago

“Within 3 months of purchase the non-stick coating of both the grill plate and the air fryer drawer was coming off. By 9 months the drawer didn’t always register as being in place so the air fryer wouldn’t work. Customer services were great and replaced immediately, but that doesn’t alter the fact that the item was really below par and should have lasted longer without problems”

Helpful Report

Posted 1 year ago

Hi Many thanks for your valuable comments. Here at Tower we welcome our customers comments and feedback as it allows us to review the products and services we offer. Rest assured your comments about the non stick coating has been passed across to our Quality Assurance Team. I was pleased to read our Customer Services Team fully resolved your enquiry. It only leaves me to thank you for your valuable comments and apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“We purchased a Tower mini oven with hot plates at Dunelm in November. When we unwrapped the parts, it was clear that the baking tray handle was broken. I spoke to the Customer Support Team on 4.12.2023 and was advised that the part was not in stock so I asked to be advised when it might be available. I have heard nothing further. I cannot imagine many quality suppliers would expect their customer to use a grill pan without a handle.”

Helpful Report

Posted 1 year ago

“The idea is good but needs to be developed. At the moment it's to clumsy to get in and out. Have practiced many times to get used to it but no good. Probably won't use it again. Hope this honest feedback helps. Yours honestly. A N RIOZZI”

Helpful Report

Posted 1 year ago

Hi Thanks for your valuable review. I was sorry to read your comments especially as we have had no previous contact from you regarding your issue. Our Customer Services Team are always willing to assist our customers with their enquiries. As a result of your comments one of my Customer Services Leadership Team will be contacting you very shortly to understand your comments. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,437 reviews