Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great kitchen appliance and great with windows and lights as you don't need to keep opening drawers as much as if you would without windows.”

Helpful Report

Posted 1 year ago

Hi Kayleigh, Thanks for your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for your purchase - its greatly appreciate by all of us here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Product is good and customer service wonderful”

Helpful Report

Posted 1 year ago

Hi Chowdhury, Thanks for taking the time to leave your comments about Tower. Here at Tower we always endeavour to provide a blend of quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought a Tower Air fryer to replace one with a basket. Not bad as its larger which is what we wanted but the racks are fiddly and the supplied tool to extract the racks isn't great, you need to pull the racks forward then use oven gloves. Shame you can't simply extract them using the handle but if you do that the handle, racks and food go everywhere! Bad design”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about your Tower Air Fryer. Here at Tower we love hearing our customers feedback and suggestions as to how our products can be developed and improved. Should you have any further enquires our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I haven't received my Parcel, which I ordered on the 19th of December. I've also emailed, multiple time, with only one response.”

Helpful Report

Posted 1 year ago

“Just purchased Tower Empire range......including The dinner service , Toaster, Kettle and other items in the range..... we love the design and quality ! Very happy customer...”

Helpful Report

Posted 1 year ago

Hello Mr Merchant, Thanks for sending across your photograph with the Tower Empire Range products. The team here at Tower were delighted to see how these products have made a great addition to your kitchen. We really appreciate being such a great customer of ours. Take care, Keith - Group Customer Services Manager

Posted 1 year ago

“My Kitchen Bin Broke under guaranty, I sent proof of purchase by E-mail. A new replacement Bin was sent. I would by Tower again because of their after sales care.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about how our Customer Services Team assisted with your kitchen bin. Here at Tower we appreciate when things don't go to plan and we also endeavour to resolve our customers enquiries. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Silicon foot on plate came off so lost, like to have been ingested as not present at washing up. Tower customer services hopeless, told to go to ebay when challenged go to retailers. If a toddler ate it, fortunately none present possible serious issue. They don't understand health and safety, it's a faulty design and ought to be product recall.”

Helpful Report

Posted 1 year ago

“This air dryer is brilliant plug in and go 👍 it's that simple my kids now help cook tea 👍 it's powerful and compact but large enough for a family THANK YOU TOWER X”

Helpful Report

Posted 1 year ago

Hi Joanne Thanks for your 5 star review about your Tower Air Fryer. Your order was greatly appreciated by everyone here at Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Love it love it roast potatoes cooked lovely 😍”

Helpful Report

Posted 1 year ago

Hi Marie, Thanks for sending across you photograph of your Tower Air Fryer in action. I do hope the roast potatoes tasted as good as they looked. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought the Tower 5in1 11ltr air fryer in november.little or no instructions to help navigate the machine. Didn't realise the timer switch was not working, as I was nervous using it at first, until I DID realise the timer knob was not working after some burnt food!! Contacted retailer where I purchased they were unable to offer me a replacement model so gave me a full refund. Tower customer service said they could not offer a discount voucher for me to use and buy another ..... Thought it was the least they could have done, but obviously NOT! Am looking to replace air fryer as I did find it very good even thought the timer did not work.”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments about your Tower Air Fryer. I was disappointed to read your comments. Your Air Fryer was purchased via a 3rd Party Retailer and in the rare event of a fault we direct our customers back to the retailer where the product was purchase in line with the terms of the warranty. I was sorry that at the time of your enquiry we did not have any live discount codes available. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product Perfect for my mum and her dog. ( medium chicken cooked perfectly ) She is super pleased with size and easy to use too.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your mum's Tower Air Fryer. It was great to read how pleased your mum was with the purchase which is appreciated by everyone here at Tower. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant piece if equipment, we use it every day, it cooks everything just as we like them and saves us money as well.”

Helpful Report

Posted 1 year ago

Hi Robert, It was lovely to read your 5 star review about your Tower Air Fryer. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The customer service department (Harpeet) was excellent when I made several enquiries about my new air fryer.”

Helpful Report

Posted 1 year ago

Hi Thanks so much for your kind words about Harpreet helped with your recent enquiry. Harpreet is one of the many stars we have within our Customer Services Team here at Tower and loves nothing more than helping our customers. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely fantastic Air Fryer once you get to know what everything does its great to use .We had it come today 7/1/2023 but its a great bit of kit especially when you can have the choice of 2 different foods at different temperatures or not.”

Helpful Report

Posted 1 year ago

Hello Colin, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Had my air fryer for a year and it was amazing and I loved it! It has now decided to have a mechanical fault and won’t work. Because I didn’t register for the 3 year warranty I now can’t get a new one and customer service weren’t very helpful?”

Helpful Report

Posted 1 year ago

Hi Thanks for your review. I was disappointed to read your comments regarding your recent contact with Tower Customer Services. Having reviewed our communications with you we requested further information in a bid to assist with your enquiry - as of today we have no record of any further information being provided from you. It only leaves me to apologise for any inconvenience you may feel has been caused. Keith - Group Customer Services Manager

Posted 1 year ago

“After much deliberation we purchased the Tower Air Fryer, we kick ourselves for not listening to friends and buying one sooner. One of the best kitchen appliances we have bought, we like the compactness, ease of use, efficiency. In particular we like the rack system rather than a basket, its so easy to clean and the food we’ve cooked has been amazing. Everything from full roast chicken dinner, full English breakfast, salmon, spring rolls, sausage rolls, pastries and cakes. We’ve had it less than 2 weeks. We’re more than satisfied with this product.”

Helpful Report

Posted 1 year ago

Hi Sara, It was great to read that you've taken the steps to purchase an Air Fryer from Tower. Here at Tower we love hearing from our customers about their products and the benefits they see. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Ike My Fryer was purchased in November As my Christmas gift am I able to Apply for 3Yr warranty. Have tried email as advised by telephone but not Accepted”

Helpful Report

Posted 1 year ago

Hi Ike, Thanks for your review about the warranty of your Air Fryer. I was sorry to learn of the difficulties in registering your product. To resolve your enquiry one of our Customer Services Team have contacted you with guidance to assist with resolving your request. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I love my new Air Fryer . It’s quicker and more cost effective than the oven and the food tastes crispier and is much healthier . I’m in love ❤️ ( I also don’t get out much 😂 )”

Helpful Report

Posted 1 year ago

Hi Steve, Thanks for taking the time to leave your kind words about your Tower Air Fryer. Here at Tower we love our Air Fryers too. Should you have any enquiries please do get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Would have been good to have received it, looks like it's been stolen from the courier company you use, Evri. I suggest you look at their trust Pilot reviews, absolutely terrible. I will not be using Tower as long as they use Evri to deliver ( or not in this and may cases) the goods.”

Helpful Report

Posted 1 year ago

“Hi not received airfryer yet as it got dispatched on 14th evir had it at depot on 16th never arrived .contacted tower customer service great reply replacement sent so waiting to receive the arfryer .thank you sandie Willis”

Helpful Report

Posted 1 year ago

Hi Sandie, Thanks for getting in touch regarding the delivery of your Air Fryer. I was sorry to learn about the delays you have encountered. On the rare occasion when things don't go to plan our Customer Services Team always endeavour to resolve our customers enquiry quickly. I was pleased to learn our Customer Services Team had taken swift action It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews