Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was perfect loved the cooler bag”

Helpful Report

Posted 1 year ago

Hi Many thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I love using this technology ,its so easy to use ,and also cooks to hight quality, when you have a busy and just you need to cook quick ,this is the job ,well done thanks.”

Helpful Report

Posted 1 year ago

Hi Gary Many thanks for taking the time to leave your comments about your Tower product. Everyone here at Tower HQ appreciated your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Please change the tone of the print on your printed manual as it is far too feint for eyes over 60 years old. A darker tone would be very much appreciated by your mature customers. The air fryer is totally brilliant. Thank you”

Helpful Report

Posted 1 year ago

Hello John, Many thanks for your valuable comments. Here at Tower we love hearing from our customers as it allows us to improve the products and services we offer. Rest assured your comments have been noted and passed to the appropriate department. Should you require any help or support our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I recently discovered this brand and immediately fell in love with it. The quality of the products is better than other traders and at a nice price. Thank you”

Helpful Report

Posted 1 year ago

Hi Jane, What a fantastic review to receive - many thanks for your kind words about Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Everyone here at Tower HQ was delighted to read your comments. With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love it works lovely”

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Posted 1 year ago

Hello Many thanks for your 5 star comments about your Tower product and for being such a great customer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I bought the 4ltr Vortex air fryer to test it against my duel air fryer from another manufacturer. My other took 21 minutes to cook Asdas own straight cut chips the Tower one took 13 minutes with crisper chips so it's a big thumbs up from Me, over the moon. If I had tried the tower first I could have bought 2 for the price I paid for the duel fryer.”

Helpful Report

Posted 1 year ago

Hi Mike, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read about the results you are seeing. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Stylish, fitting neatly on my kitchen top. Looks lovely, very pleased. Great service with fast delivery too”

Helpful Report

Posted 1 year ago

Hi Judy Thanks for your comments about the order and delivery experience of your Tower product. We were pleased to read how your Tower product has made a great addition to your kitchen. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Well worth it”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words and indeed your valuable order. We hope you enjoy using your Tower product - rest assured our Customer Services Team are always available should you have any issues in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic price. Service. Product. Looking forward to enjoying more. So far far better tasting food than average alternative cooking methods”

Helpful Report

Posted 1 year ago

Hi Rachel, Thanks for your valuable comments about your Tower product. Here at Tower we are proud to provide quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing, Absolutely Love it! Thank you Mrs Andrea Winstanley”

Helpful Report

Posted 1 year ago

Hello Andrea, Many thanks for your 5 star comments and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Well this is my second air fryer Only bit that dose not fit from my old tower air fryer is the basket but not the end of the world A lot bigger inside than my old model Will get full chicken in this model Cooked the food just the way tower air fryers always do 😜😜😜😜 5 stars from me”

Helpful Report

Posted 1 year ago

Hi Scott Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your comments about how your Air Fryer suits your own requirements. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Recently bought the 1500w air fryer, The first time i used it was to cook a 1.7 kilo gammon joint which took just 50 minutes to cook where as it would have been well over an hour to cook in my conventional oven. Well pleased with the results.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. It was great to read about the results of the gammon joint you cooked which sounded mouth watering !!!! Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Happy with the sensor bin, good size holding a lot of waste however there is an issue with the battery cover, doesn’t seem to click in no matter how many times I try, Tower couldn’t of been more helpful to resolve the situation and I am currently awaiting delivery of a replacement part, great customer service. Len Wilkinson”

Helpful Report

Posted 1 year ago

Hello Leonard It was disappointing to read your comments about your Tower Sensor Bin especially as we are unable to trace any previous contact from you reporting such an issue. Here at Tower we pride ourselves on the Customer Services we deliver when our customers do contact us. I have arranged for one of our team to contact you to understand your enquiry further. In the meantime please accept my sincere apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“My second tower product and absolutely perfect”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about your Tower product and indeed thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love this air fryer !”

Helpful Report

Posted 1 year ago

Hello Susan, Thanks for your 5 star review. Here at Tower we are of the same opinion as you - we love our Air Fryers too !!!! Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It’s marketed wrong. It says it has a grill and bake setting but the only settings it has is air fry and dehydrate!”

Helpful Report

Posted 1 year ago

Hi Grace, Thanks for taking the time to leave your valuable comments. Here at Tower we appreciate our customers comments as they allow us to review and improve and products and services. I was sorry to read you felt our product has been marketed incorrectly - this is not the case. I have arranged for one of our Team to contact you as we have no record of any previous contact being received. In the meantime please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 1 year ago

“I ordered a replacement paddle for my tower bread maker and spoke to Sophie. The service Sophie and the team gave was excellent, and I was kept updated on email throughout. I would definitely recommend”

Helpful Report

Posted 1 year ago

Hi Yvonne, Thanks for taking the time to leave your 5 star comments about your recent experience with our Customer Services Team. Here at Tower we believe the service and commitment we show to our customers is different to that of other organisations. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Looks good. Works well.”

Helpful Report

Posted 1 year ago

Hi It was great to read your review that your Tower product is working well. Our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Love the cordless iron easy to use. And gets all the creases out easy to store”

Helpful Report

Posted 1 year ago

Hi Jacqueline, It was wonderful to read your comments about your Tower Cordless Iron. We love our Steam irons which always get rid of those stubborn creases. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“This is my first duo airfryer, bought from Tower. Very Easy to set up, easy to use with straight forward instructions. Looks great and a fantastic price too. Thank you!”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your 5 star comments about your Tower Air Fryer. It was great reading how you are using your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,225 reviews