Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the tower Air Fryer for pork chops, chicken on the rotisserie, fish fingers. Really enjoying using this and everything seems good so far...”

Helpful Report

Posted 2 years ago

Hi Norrie, Thanks for your review about the Tower Air Fryer. We hope you enjoy making more delicious recipes Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Very poor. Microwave has become rusty in 11 months. Unable to contact Tower via phone, waited a week for a reply to email. The reply ( also to my follow-up email) was dismissive and inaccurate, no effort to address the issue at all. Will not be purchasing anything from Tower again.”

Helpful Report

Posted 2 years ago

Hi Jules, Thanks for taking the time to leave your review about the recent contact with our Customer Services Team. I was disappointed to read that you felt the response provided did not meet your requirements. I have arranged for one of our Leadership Team (Samantha) to contact you to understand your enquiry further. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The customer service agent I spoke was very helpful and helped sort my problem very quickly, thank you”

Helpful Report

Posted 2 years ago

Hi Lorraine Thanks for taking the time to leave your positive comments about your recent contact with our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was pleased to read your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 2 years ago

“Very good quality”

Helpful Report

Posted 2 years ago

Hi Heather, Thanks so much for your kind words about your Tower product. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality product, with excellent after sales service”

Helpful Report

Posted 2 years ago

Hi Ian, We appreciate you taking the time to leave your 5-star review about your product and the service provided by our Customer Service Team. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I had to return a Tower T10057 Glass kettle due to a fault. It took 2 long weeks and many emails and photographs as required by Tower C/S to establish the reasons for the return request. If it wasn't for the efficiency of Annie at C/S, it would have taken much longer, no doubt. Tower have a good selection of Kettles and Toasters. The price is reasonable considering the 3 year warranty provided. The website is user friendly and works well. I am not sure about their Next Day offer for an extra pound. It took 48 hours for mine to arrive. I wrote an email to C/S to query this. I received no response? (I should have directed the email to Annie, I have no doubt that she would have replied fairly quickly) On the whole. I am happy with Tower products and not too impressed with their C/S (with the exception of Annie) I suggest for Tower's marketing team to look at some Lean management Techniques to streamline the business, if Tower is ambitious enough to compete with the best.”

Helpful Report

Posted 2 years ago

Hi Many thanks for tsking the time to leave your valuable comments. I was sorry to learn of your delivery experience - rest assured we will be reviewing all of your concerns and wherever we can improving our processes and communications. It only leaves me to apologise for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Good company to deal with.”

Helpful Report

Posted 2 years ago

Hi James, Thanks for your kind words and indeed your valuable order. We do hope you visit our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Claimed under warranty for a Kettle that had bits that fell off it. Took a bit of discussion before agreement to replace but got there in the end”

Helpful Report

Posted 2 years ago

Hi Thanks for your review of our warranty process. We always try to make our processes as smooth as possible however there are occasions where we require additional information. Please accept my apologies for any inconvenience caused. Rest assured as a result of your comments we will review our warranty process Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic machine at a great price. Bought it from Amazon and received the next day. We've used it every day for over a month, wished we'd bought one earlier! Daughter has one and also our friend purchased one too. Don't need to use our oven. The machine comes to temperature very fast. Great rotisserie for chicken but only buy up to 1.3kg we bought one bigger but no problem we cut it in half and roasted it on one of the shelves. So many things to cook and so easy to use! Thank you Tower. A very Happy customer.”

Helpful Report

Posted 2 years ago

Hi Jacqui, Thanks for your wonderful review - we love to read when our products make our valued customers happy. It was great to read you, your family and your friends all have Tower products. Thanks Keith - Group Customer Services Manager

Posted 2 years ago

“First class non-stick pans,eggs just slide off,and the the Tower price is a giveaway.”

Helpful Report

Posted 2 years ago

Hi Brian, Thanks for your kind words and for being such a great customer of Tower Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Full marks love cooking again”

Helpful Report

Posted 2 years ago

Hi Wendy, Thanks for your kind words. We hope you visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Awful Service, First sent a damaged Air fryer, then, No refund even after returning the item ( after one week). Finally Paypal refunded my money.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about the return of your product. We were disappointed to read your review. Having investigated your comments we provided instructions of how to retutn your parcel to us safely. We always provided timelines of when your refund would be processed however prior to this timeline expiring you engaged with PayPal. Please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use product. Nice decent size for small kitchen spaces.”

Helpful Report

Posted 2 years ago

Hi Abbiie Thanks for taking the time to leave your 5 star review. We hope you enjoy using your Tower product Keith - Group Customer Services Manager

Posted 2 years ago

“I'm really happy with my purchase. The delivery was super fast and I was notified when my air fryer was dispatched.”

Helpful Report

Posted 2 years ago

Hi Sandra, Thanks for taking the time to leave such positive comments about your delivery experience. Our courier partners play a major part in the overall customer experience for our Tower customers. Best wishes. Keith - Group Customer Services Manager

Posted 2 years ago

“Great price, great product and fantastic customer service.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful 5-star review. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Product was exactly as expected, and arrived quickly, but in a box about 10" square - for a wingnut, which could have been put in a small padded envelope with a second-class stamp, instead of the ridiculous £3.99 delivery charge”

Helpful Report

Posted 2 years ago

Hi Lynne, Thanks for your review about the delivery of your recent order. We always value the comments our customers make - rest assured as a result of your comments we are looking at the way we package and post our smaller products to eliminate any waste wherever possible. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I cannot praise Annie enough 10 out of 10 for her kindness and how she dealt with my problem and let me know a replacement was on the way..What wonderful customer service. Thank you.”

Helpful Report

Posted 2 years ago

Hi Breda, Thanks for your kind words. Annie was delighted to read your comments. Keith - Group Customer Services Manager

Posted 2 years ago

“The response was amazing and very professional. We spoke to Annie, who could not have been more helpful or friendly. From initial contact, our query and problem was resolved in less than 24 hours. Thank you Tower, and especially thank you Annie.”

Helpful Report

Posted 2 years ago

Hi John, I was delighted to read your 5 star review about how Annie handled your recent enquiry. Annie is one of our stars when it comes to resolving customers enquiries - she was overjoyed to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“Super-fast and efficient customer service. I emailed to request a user manual and received it almost immediately. Very impressed.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about how our Customer Services Team resolved your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My air fryer stopped working after 30 months of use, I contacted Tower providing photos of the item and proof of purchase etc., a new fryer is being sent to me without any fuss. Great service.”

Helpful Report

Posted 2 years ago

Hi Tim, I was sorry to read about the rare fault which occurred with your Air Fryer but delighted to learn a new Air Fryer is on its way to you. Should you have any other enquiries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews