Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased air fryer T17021 in 1999 with a three year guarantee, but now as developed a fault the fan as stopped working and the inner basket button release as broken I have a three year warranty certificate but tower will not honer this because I don't have the original purchase receipt, after all who keeps original purchase receipts when you have a Tower issued warranty certificate so beware of your air fryer goes faulty within 3 years and you don't have the original purchase receipt you won't get any help from Tower !!! Very disappointed customer.”

Helpful Report

Posted 2 years ago

“I bought recently a Tower RF1PRO vacuum and there was no power adaptor in the box. I called imediaelly the "Customer service" and the Lady told they don't have any spare parts, try to get a replacement adaptor from the retailer- but this is impossible as the retailer was an auction website. I don't understand this because the company wrote to the back of the user manual: "... need any spare parts, please call our Customer Support Team..." What a great Customer Support, thank you, Tower Housewares...”

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Posted 2 years ago

“I have nearly completed my collection of my chosen range and couldn't be happier.My kitchen looks AMAZING,ALL products arrived next day delivery as requested,packaged very carefully without waste.I couldn't be any happier with my collection and if you're doing a shall I shall I not then I strongly advise go for it,don't wait treat yourself you deserve a kitchen as good as mine looks thanks to my absolutely gorgeous amazing accessories 😀”

Helpful Report

Posted 2 years ago

Hi Michelle Wow !!! what can I say other than thanks for being such a fantastic and loyal customer of Tower - it's greatly appreciated by all of us here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Thank you Azmina for helping with our replacement salt and pepper mills which are on their way, much appreciated.”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about how Azmina handled your enquiry. Azmina loves speaking with our valued customers. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Annie responded very quickly to my email and was enormous help.”

Helpful Report

Posted 2 years ago

Hi Eileen, I was pleased to read your review about how Annie resolved your recent enquiry. Thanks and best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“We had a fault with our air fryer which was dealt with by Laura,the problem was dealt with in a polite and efficient manner.A replacement was received in 4 days. Thank you Brenda & Colin West.”

Helpful Report

Posted 2 years ago

Hi Brenda & Colin, It was great to read your 5-star review about how Laura handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do and on the rare occasion when things don't go to plan our Customer Services Team are available to resolve your enquiry. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Received a replacement jug promptly. Many thanks Annie xx”

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Posted 2 years ago

Hi Grace, Thanks for taking the time to leave your kind words about how Annie recently handled your Customer Service enquiry. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Annie was quick to answer the phone and dealt with my enquiry very efficiently. problem resolved within a few hours.”

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Posted 2 years ago

Hi John & Symone, Thanks for your kind words on how Annie handled your recent enquiry. Annie is a superstar here at Tower and loves speaking with our valuable customers. Keith - Group Customer Services Manager

Posted 2 years ago

“They arranged to send a replacement timer switch and immediately sent an instructional video.”

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Posted 2 years ago

Hi Mary, I was delighted to read that our Customer Services Team resolved your enquiry fully. Thanks for contacting Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased an Airfryer which worked perfectly well but one of the racks was broken. My call to Customer service was a real professional friendly chat that sorted the issue out at once. The replacement rack is on its way. Thanks Louise, You have given me great confidence in the Tower company. Thanks for being so good and gracious.”

Helpful Report

Posted 2 years ago

Hi Michael, I was delighted to read your 5-star review regarding how Louise resolved your recent enquiry. I have forwarded your kind words across to Louise. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Had a broken timer knob on an air fryer. There were no spare parts shown on the web site to buy. Contacted Customer support who were really helpful and found a spare one for me.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about how our Customer Services Team handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 2 years ago

“I had a query about a product ie did Tower have any recipe books and where could I obtain accessories for our new airfryer. Received a very informative reply which answered my questions and gave me some useful links. Helpful lady.”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful 5-star review about how our Customer Services Team handled your recent enquiry. We love hearing from our valuable customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The service we received from Annie was excellent! The replacement Pressure cooker was dispatched quickly . I would recommend Tower to all.”

Helpful Report

Posted 2 years ago

Hi We appreciate your 5-star review about how Annie handled your enquiry recently. Annie loves speaking with our valued customers to resolve their enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love my tower air fryer just needed to get some appliances as I brought it secondhand. Tower are good value in spare parts”

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Posted 2 years ago

Hi Janet, Thanks for your kind words. I was delighted you purchased your accessories from our Tower website. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“What can I write ! A first-class service by the lady called Annie who has been sorting the problem for me im now waiting for a replacement Big Thank you once again Annie 100% service”

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Posted 2 years ago

Hi Christine, What a fantastic review to receive !!!! Annie was delighted to read your kind words about how she handled your recent enquiry. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and pleased with my products.”

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Posted 2 years ago

Hi Kelly, We were delighted to read your 5-star review about our service and products - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Replacement part needed. Megan was very efficient and helpful. Obviously a company that has a very good after sales service”

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Posted 2 years ago

Hi Lord Anthony, We appreciate the time taken to leave your kind words about our Customer Services Team as in particular Megan. I've forwarded to comments to Megan. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Delivery arrived within 2 days, excellent service.”

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Posted 2 years ago

Hi Sue, Thanks for your 5-star comments about your recent delivery experience. Our courier partners work hard to ensure our valued customer's parcels are delivered on time. I've forwarded your comments to our courier partners. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great product, great service, and a very friendly person on the other end of the phone by the name of Megan answering a question I had, thanks Megan for your response.”

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Posted 2 years ago

Hi Diane, Thanks for your kind words and 5-star review about our Customer Services Team and in particular Megan. Megan loves speaking with our valuable customers and was delighted to read your comments. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Fabulous aftercare”

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Posted 2 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews