Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my purchase of a tower Express pro can't fault it.”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Airfryer. We love our Airfryers too !!! Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent products purchased a few items from Tower, quality at a decent price”

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Posted 2 years ago

Hi Julie, Thanks for your 5-star review about the products you have purchased from Tower. We always believe in providing quality products at affordable prices all being supported by an exceptional level of customer service. Thanks again for your valuable orders Keith - Group Customer Services Manager

Posted 2 years ago

“Vizion air fryer is extremely easy to use and gives food a gorgeous golden colour even with no oil at all. It cooks quickly and washes with no effort. I gave it four stars as I find the design a little lumpy especially as it comes in black only, so on your countertop it is a bit of an eyesore.”

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Posted 2 years ago

Ho Nora, Thanks for your kind words about your Air Fryer. Your comments are greatly appreciated and your recommendations and valuable feedback have been passed across to our Product Development Team. Keith - Group Customer Services Manager

Posted 2 years ago

“I don't have it, spent over £100 and nothing has arrived, evri seem to be holding it hostage, why use such a pathetic delivery company?”

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Posted 2 years ago

Hi Kirsty, Thanks for your valuable feedback about your delivery experience. I was sorry to learn of the delays which you have encountered. Our courier partners EVRi successfully deliver thousands of parcels to our customers each day. Your parcel going astray within our courier partners' network is a rare occurrence. I can see you have contacted our Customer Services Team and a resolution has been agreed. It only leaves me to sincerely apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to order and quick delivery with quality products”

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Posted 2 years ago

Hi Rob, Thanks for your 5-star review about your recent order and delivery experience. We were delighted to read your comments and want to thank you for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought my Tower T17038 via Amazon and am very pleased with the look ease of use and performance.”

Helpful Report

Posted 2 years ago

Hi Albert, Thanks for your 5-star review - we were delighted to read you are pleased with your Tower Air Fryer. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a Air Fryer from Tower on 11th August , Evri said they had it for delivery on the 12th August. Still not received(now 22nd August) ,Evri and Tower just not explaining what is happening or solving the situation. Now going to report the issue to my credit card company. Disgusting company to deal with.”

Helpful Report

Posted 2 years ago

Hi Mr Foreman, Thanks for your valuable reviews regarding your recent delivery experience. I was sorry to learn that your parcel has not been delivered. As part of our communication strategy, we provide a balanced response to our customer's reviews. Having had the opportunity to review your enquiry I can confirm no emails were received from you. Your first communication via Facebook was responded to within one hour of receipt and was very apologetic and sympathetic to your circumstances. Our Customer Service Team continues to speak with our courier partner Evri in a bid to resolve your enquiry and rest assured we will provide a final update by the close of play Friday 26th August at the very latest. It only leaves me to apologise for the inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have just bought a Scandi green toaster and kettle thinking I could buy a kitchen roll holder and bread bin with tea coffee and sugar bins later, will this be possible, because I cannot find them on website.”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your interest in our Tower products. I can see following on from one of my Customer Services Team writing to you that your enquiry has been answered. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and a excellent product”

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Posted 2 years ago

Hi Thanks for your 5-star review - it's greatly appreciated. Here at Tower we always provide quality products supported by excellent customer service. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I have the tower T17038, can you please tell me where I can purchase the rotisserie basket?”

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Posted 2 years ago

Hi Nita, Thanks for your review. Here at Tower, our Customer Services Team are on hand to assist with any enquiry you may have. To this, one of my team will be in contact with you within the next 24 hours to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I've purchased a few tower products previously and haven't been let down thus far. Me recent addition is the Tower Airfryer 3.2l health in Grey. This Airfryer cooks food immensely fast with no effort. With this said, my only downside would be that the picture's show that it may be a lighter grey. Once I received it I realised that it is in fact a dark/charcoal grey. None the less, I love it and will be keeping it for as long as I can.”

Helpful Report

Posted 2 years ago

Hi Reece, Thanks for being such a wonderful customer of Tower. We were delighted to see your picture showing all of the Tower products. Should you have any enquiries our Customer Services Team is always on hand to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with manual air fryer unfortunately after using it for the first time I noticed one of the silicone feet on the grill plate was missing. As I hadn’t seen it and thrown the packaging away before I used it I didn’t take it back to the store. Also it doesn’t seem to affect the results which I am very happy with. If not for the foot I’d give 5 stars.”

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Posted 2 years ago

Hi Eric, Thanks for your kind words about your AirFryer. I was sorry to learn about the missing foot - please accept my sincere apologies for any inconvenience. I have asked one of my team to drop you a message to see how we can help resolve this issue. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I was sent a faulty iron which had obviously previously been returned to the company. The outside wrapper was fully in tact but the box containing the iron had been opened in the past as there was a spit in it. The iron itself had a joint which has come apart. I can find no return instructions although you say you must be notified within 24 hours.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the receipt of your Ceraglide Steam iron. I was sorry to learn that your product wasn't as expected upon arrival. Rest assured we never sell any refurbished or returned items on our website. I can confirm one of our Customer Services Team has been in contact with you today to provide instructions on how to return your item to us. I was delighted to see your preference is for a replacement iron to be dispatched to you. Once again please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have just bought a express pro use it to cook chips on going through everything I’ve found out that you really need to use a basket so want on to your website and found it at a cost of £18.99 with FREE delivery so when though with my order and when it can to the end ie payment it’s putting on a change for delivery SO 1 I’m happy having to pay for this part but to add insult to injury I’ve got to a delivery change NOT A HAPPY CUSTOMER”

Helpful Report

Posted 2 years ago

Hello Arthur, Thanks for taking the time to leave your valuable feedback on your ordering experience with the Tower website. I can confirm that the FREE delivery aspect on our website is for orders over the value of £40. To resolve your enquiry fully one of my Leadership Teams has messaged you directly. It only leaves me to apologise for any inconvenience this has caused. Regards Keith - Group Customer Service Manager

Posted 2 years ago

“A great cooker excellent addition to my kitchen would not be without it Can’t add anything more to it The symbols could do with being a bit better apart from that nothing to add”

Helpful Report

Posted 2 years ago

Hi Tony, Thanks for considering Tower for the purchase of your Airfryer. We hope you enjoy using it and make many delicious meals. Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a new mini oven model no. 383061 from B&Q yesterday (20/8/2022). When I opend the box, I have found a food tray handle missing. Moreover, when I went to register the warranty in your website, I could not found any about the detail of the product. I am worring about the impersonation. I hope, I am wrong. Thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding the purchase of your Mini Oven. We were surprised to read your comments as your review was the first contact we have received from you. Rest assured the purchase of your Mini Oven is a genuine product. To ensure full reassurance and to assist with your enquiry relating to your handle and the registration of your warranty, Kelly from my Customer Services Leadership Team has messaged you today. I'm confident Kelly will resolve all of your enquiries. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Hi I bought your air fryer 2 month ago and i love the food which i steam in it but now ita not working properly so can you tell me any solution or exchange this”

Helpful Report

Posted 2 years ago

Hi Thanks for your review regarding your Air Fryer. I was sorry to learn of the problem with its operation. I have arranged for one of my Leadership Team from Customer Services to contact you in a bid to understand your issue and resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use website and excellent customer service with quick response”

Helpful Report

Posted 2 years ago

Hello Muneeb, Thanks so much for the valuable feedback about our website as well as our Customer Services Team. I was delighted your recent contact with our Customer Services Team was handled and resolved quickly. Keith - Group Customer Services Manager

Posted 2 years ago

“It's well priced”

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Posted 2 years ago

Hi Sandra, Thanks for taking the time to leave your positive comments about your Tower product. Here at Tower, we pride ourselves on providing quality products which are value for money. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“It's really awesome 👌 Thank you”

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Posted 2 years ago

Hi Thanks for your 5-star review. We love reading reviews when our wonderful customers describe our products as 'awesome' Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews