Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,285 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,285 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 7th December 2024

Tower 5 star review on 6th December 2024

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Tower 5 star review on 2nd November 2024

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed our Tower Air Fryer has stopped working. It was purchased In January 2023. It will not be economical if we have to replace it every 14 months. Up until then it would have been 5 Stars.”

Helpful Report

Posted 9 months ago

Hi It was disappointing to read your comments about your Tower Air Fryer which was purchased via a 3rd party retailer. Here at Tower we always place our customers at the heart of everything we do - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Only used it three times so far , but it far superior and more efficient than my old one”

Helpful Report

Posted 9 months ago

Hi Gary Many thanks for your wonderful review for your Tower product Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Fantastic iron heats up very quick so easy to use get your ironing done very quickly.”

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Posted 9 months ago

Hi Kirsty Thanks for your 5 star comments about your steam iron from Tower. Everyone at Tower HQ was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 9 months ago

“I bought a slow cooker in September today while it was in use so our dinner was in it, the lid just shattered so dinner was off menu as there were thousands of pieces glass in my lamb. I’ve tried to get some answers from Amazon but apparently I’ve had more than 30 days, my old slow cooker lasted years, it wasn’t a Tower”

Helpful Report

Posted 9 months ago

Hi Debbie Thanks for taking the time to leave your valuable comments. We were surprised to read your comments - your Slow Cooker is protected by a fixed warranty period of which the first year lies with the retailer where you purchased it from - in your case Amazon. Here at Tower we always endeavour to assist with any enquiry received - one of our Customer Services Team will be in contact with you very soon. Regards Keith - Group Customer Services Manager

Posted 8 months ago

“Lovely kettle. Matches kitchen well. Very pleased.Thank you for excellent service.”

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Posted 9 months ago

Hello Joanne Thanks for taking the time to leave your 5 star comments about your kettle from Tower. We were delighted to read how your kettle has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Very good and sturdy”

Helpful Report

Posted 9 months ago

Hi Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 9 months ago

“Tower Vortx 4 Litre ( T17061BLK ) Good price - £39 Tesco - seems to do what says on tin. Only used once so far but happy with results. Happily fitted 2 large jacket spuds ( pre microwaved for 6 mins) and 4 bangers started gently at 160⁰c for 15 mins and all was good. Regarding the research i did: 1. A 4l model seems fine for 2 people. 2. Saw complaints of drawer not going back in when hot. Didn't have this problem myself and I'd maybe suggest it's just a case of replacing slowly with care and patience. 3. The timer knob , even though it says you can turn back to zero in the manual in anticlockwise direction, I'd suggest not doing . It's a manual timer and forcing it would probably break it? Stand to be corrected on this though. I did try , not to hard , and you could feel the resistance. Overall though I'm looking forward to finding other uses than chips for it as time goes by. Will still do my bacon in microwave though , cheaper and cleaner as far I'm concerned. Pic below of first attempt with it.”

Helpful Report

Posted 9 months ago

Hi Many thanks for your wonderful comments about your Tower Air Fryer. Here at Tower we always welcome our customers comments and feedback as it allows us to constantly review the products and services we provide. Please be assured that our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“The on switch on my air fryer broke & I contacted Tower Customer service as I had an extended (luckily as less than 2 years old) warranty. They were excellent to deal with & sent me a new one within about 2 weeks.”

Helpful Report

Posted 9 months ago

Hello Catherine, Thanks for taking the time to leave your comments. Here at Tower we understand on rare occasions items may break and when this does occur our Customer Services Team always take quick action to solve our customers enquiries smoothly. I was delighted to read this happened with your enquiry. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Very happy with my Vortx Dual basket air fryer until tonight when it was very loudly beeping as I opened both drawers ( the food was ready) I am sure I dont remember it doing that before tonight - is this correct or is it my misremembering?? I have been using it since Christmas time as the previous airfryer shorted and flamed!! Bought from B&M just before Christmas day!”

Helpful Report

Posted 9 months ago

Hi Thanks for your 5 star comments about your Toer Air Fryer. I have arranged for one of our Customer Services Team to contact you to help with your enquiry. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Happy with vacuum.So far , so good. Good suction .Thank you.”

Helpful Report

Posted 9 months ago

Hello Mary Thanks for your wonderful comments about your Vacuum Cleaner from Tower. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“serves its purpose so good value for miney”

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Posted 9 months ago

Hi Mary, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 9 months ago

“Great little iron, separates into a cordless easy enough. The only issue is the steam button sticks down and it stays there for ages.”

Helpful Report

Posted 9 months ago

Hi Paul, Many thanks for taking the time to leave your valuable comments about your Steam Iron from Tower. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“It's great 😃”

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Posted 9 months ago

Hi Roy, Thank you for your lovely comments. Best Wishes, Tanya - Customer Service Operations Manager

Posted 9 months ago

“Easy to clean. Quick to cook. Easy instructions to cook. Amazing taste on the food . Highly recommended .received as a mother's day gift..”

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Posted 9 months ago

Hi Dizzy Dora, It was wonderful to read your 5 star comments about your Tower product and how easy you are finding it to use. I hope you had a lovely Mothers Day . Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“Just bought it 4.3L just so excited to use it fingers crossed hopefully it will keep the MRS happy.”

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Posted 9 months ago

Hello Thanks for your 5 star review for your Tower Air Fryer. Everyone here at Tower HQ really appreciates your valuable order. Keith - Group Customer Services Manager

Posted 9 months ago

“Still getting used to it”

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Posted 9 months ago

Hi Thomas, Thanks for your comments. Here at Tower we understand that new products may take a little time to get accustomed to. That's why our Customer Services Team are always on hand to help if needed. Keith - Group Customer Services Manager

Posted 9 months ago

“Great Air Fryer, easy to use and not bulky. Great price for the size.”

Helpful Report

Posted 9 months ago

Hello Nakita, It was wonderful to read your kind words about your Tower Air Fryer. Many thanks for your valuable order. Regards Keith - Group Customer Services Manager

Posted 9 months ago

“Haven't used it yet🤔”

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Posted 9 months ago

HI Thanks for your comments. Should you require any assistance with your product from Tower please be assured our Customer Services Team are always on hand to help. Keith - Group Customer Services Manager

Posted 9 months ago

“Very happy with air fryer”

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Posted 9 months ago

Hi Karen We were delighted to read how happy you were with your Air Fryer from Tower. Best wishes Keith - Group Customer Services Manager

Posted 9 months ago

“No complaints the product works great and the smart finish function is cool 😎”

Helpful Report

Posted 9 months ago

Hi Jahzeal Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always on hand should you require any help moving forward. Keith - Group Customer Services Manager

Posted 9 months ago

Tower is rated 4.2 based on 5,285 reviews