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Tower Reviews

4.2 Rating 5,228 Reviews
80 %
of reviewers recommend Tower
4.2
Based on 5,228 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Anonymous
Anonymous  // 01/01/2019
Sophie was great throught my transaction to re delivery,1 person who contacted me throught not chasing many people made life less stressful. Thanks Atwal
Helpful Report
Posted 1 year ago
Hi Atwal, I was pleased to read your recent contact with our Customer Services Team and Sophie in particular was a stress free one. Here at Tower we always endeavour to handle our customers enquiries as swiftly and efficiently as possible. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
I'm very happy....it was half the price of the similar model from ninja. And it works chips that same...it cooks food quickly and even.. just give you're chips a shake half way through....and turn ta chicken over aswell... This is amazing for the price of £140😀😀😀
Helpful Report
Posted 1 year ago
Hi Shaun, Thanks for taking the time to leave your kind comments about your Air Fryer. Everyone here at Tower appreciates your review as well as choosing us to make your valuable order. The chips you prepared in your Air Fryer look delicious !! Keith - Group Customer Services Manager
Posted 1 year ago
The Tower Smart Cooker is economical and the amount of different foods you can cook in the same time, I can honestly say I didn't believe the adverts at all!!! But I've had my own 2 nights and I won't need my oven ever again. It cooks evenly, and quickly, I can't wait to use it to cook my recipes. And experimenting the different tools.
Helpful Report
Posted 1 year ago
Hi Jo, Thanks for your kind words and for choosing Tower to make your valuable purchase. I was pleased to read how you've been using your Air Fryer . Here at Tower we appreciate that new products can be a little daunting to use at times so if you have any enquiries please feel free to get in touch with our Customer Services Team who will be delighted to help. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I wish to increase my previous review from 1 star to 5 star. My Tower Fryer has kindly been replaced as the company could not source the faulty part it needed. We would be lost without our air fryer. Everything from pizza, bacon, chicken, onion rings, baked potatoes etc are cooked on a daily basis. No danger from burning oil just set a time and forget about it until it dings. My gtown up kids love it. Thanks again for standing over a brilliant product and settling my complaint inside a week.
Helpful Report
Posted 1 year ago
Hi Ivan, Thanks for taking the time to leave your amended review. I was pleased our Customer Services Team helped resolve your enquiry fully. Here at Tower as part of our Continuous Improvement Strategy we visit all of our customer reviews, feedback and comments. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Fantastic support provided by Sam. Able to sort out following the step by step instructions given. Thank you.
Helpful Report
Posted 1 year ago
Hello Donna, Thanks for taking the time to leave your kind words about your recent contact with our Customer Services Team and Sam in particular. Sam is our Customer Services Supervisor and always leads by example when it comes to looking after our customers so well. Take care Keith - Group Customer Services Manager
Posted 1 year ago
Fantastic customer service from Liberty.
Helpful Report
Posted 1 year ago
Hi It was great to read your 5 star review about Liberty from our Customer Services Team. Liberty is one of the many stars we have within our Customer Services Team and was delighted to read your kind words. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Brilliant company, British and proud Lovely iron, excellent steam, very light, easy on the wrist and very powerful, 5 stars for tower 2690 ultra speed steam iron and 3 years guarantee to boot! 👍
Helpful Report
Posted 1 year ago
Hello, What a wonderful review to receive about Tower and our product. Here at Tower we are proud of our heritage and we were delighted you choose us for the purchase of your steam iron. Rest assured our Customer Services Team are on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Excellent product. Simply a mini oven so you can bake a cake, roast potatoes etc. The beauty is... It only takes 2 minutes to get to 180c. No heating all that empty space in a typical oven! Go for it 😃
Helpful Report
Posted 1 year ago
Hello Vincenthampstead, Thanks for your wonderful 5 star comments about your Air Fryer. Our Air Fryers are so versatile as well as helping with those energy costs. Everyone at Tower was delighted you 'went for it' and purchased from us. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I contacted customer services after having broke the lid handle on my pan set and Sophie was amazing. She has sourced me a replacement and has sent it out. Amazing customer service thank you
Helpful Report
Posted 1 year ago
Hello Justine, It was wonderful to read your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we are very proud of the manner in which our Customer Services Team look after our customers so well. Thanks for your kind words. Keith - Group Customer Services Manager
Posted 1 year ago
New today as a replacement as good as ever love my air fryer
Helpful Report
Posted 1 year ago
Hi Thanks for your kind words about your Tower Air Fryer. Should you have any enquiries in the future please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager
Posted 1 year ago
Megan was very helpful in arranging a replacement for my faulty air fryer which was still under warranty
Helpful Report
Posted 1 year ago
Hi Lisa, It was wonderful to read your comments about how Megan from our Customer Services Team helped with your recent enquiry. Thanks for taking the time t leave your kind words. Regards Keith - Group Customer Services Manager
Posted 1 year ago
I would like to thank Megan at Tower Customer Services for her speedy and professional dealing with my query. One very satisfied customer.
Helpful Report
Posted 1 year ago
Hi Kathy, We love reading comments when our Customer Services Team have handled our customers enquiries professionally and quickly. Here at Tower we like to think our Customer Services Team are different to other organisations as we always take the time to understand our customers enquiries. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
So far, so good, probably like everyone started with chunky chips, lovely. Next day hassleback , could have done with a bit longer but still nice.
Helpful Report
Posted 1 year ago
Hi Thanks for your kind words about your Tower Air Fryer. Rest assured our Customer Services Team are on hand to help with any enquiry you may have in the future. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Very early days , but I half cooked sweet potato in microwave and then a small spray of oil and finished off in airfryer ,which made them so crispy Also did frozen chips which were absolutely amazing. So I will do an update when I've had a little more experience but so far so good
Helpful Report
Posted 1 year ago
Hi Thanks for your 5 star comments about the delicious meals you have cooked in your Tower Air Fryer. Rest assured if have any enquiries or need any assistance our Customer Services Team are on hand to help. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager
Posted 1 year ago
Love my new air fryer had the single basket one looking forward to using this one
Helpful Report
Posted 1 year ago
Hello, Thanks for your 5 star comments and for choosing Tower for the purchase of your Air Fryer. Here at Tower we are a little biased and we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Brilliant bit of kit,ideal for the single man.
Helpful Report
Posted 1 year ago
Hi Many thanks for taking the time to leave your kind words about your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager
Posted 1 year ago
My guarantee had run out 3 weeks previous when it stopped working, not thinking I would get anywhere but thought to let you know ,anyway today I have to my delight just received a brand new replacement , thank you so much x
Helpful Report
Posted 1 year ago
Hello Linda, It was wonderful to read how our Customer Services Team here at Tower took the opportunity to understand your enquiry fully. At Tower we believe our Customer Services Team are different to other organisations and we were delighted to resolve your enquiry to your satisfaction. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Quick and easy for fussy toddlers meals
Helpful Report
Posted 1 year ago
Hi, Many thanks for your 5 star comments. We were pleased to read your Tower product is helping with those fussy toddler meals !!! Take care Keith - Group Customer Services Manager
Posted 1 year ago
Customer Service (Liberty) provided a response to a warranty service/query that went beyond my expectations. A fast, efficient and excellent outcome. Delivery service brilliant. Thank you Tower and Liberty.
Helpful Report
Posted 1 year ago
Hello Peter, Thanks for your wonderful 5 star comments about Liberty from our Customer Services Team. Here at Tower on the rare occasions when items break or don't go to plan we always act swiftly to ensure our customers enquiries are resolved fully. Best wishes Keith - Group Customer Services Manager
Posted 1 year ago
Brought an air fryer a month ago and it’s started smoking when I was cooking my kids dinner! Can someone get back to me please! Paid a lot of money and I’m extremely disappointed!!!
Helpful Report
Posted 1 year ago
Tower is rated 4.2 based on 5,228 reviews