Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only got it yesterday so can't really judge too much. So far so good”

Helpful Report

Posted 1 year ago

Hi Thanks for your review about your Tower product. I'm sure you will enjoy using your product - should you require any help or guidance rest assured our Customer Services Team are readily available to help. Thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Fantastic customer service the problem was resolved very fast could not ask for any more Thank you Chloe for all your help.”

Helpful Report

Posted 1 year ago

Hello Robert, It was wonderful to read about your recent contact with our Customer Services Team here at Tower. I have forwarded your kind words onto Chloe who was delighted with the way she assisted with your enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The service provided by Fayyaz was second to none. Many Thanks”

Helpful Report

Posted 1 year ago

Hi Many thanks for the time taken to leave your 5 star comments about how Fayyaz from our Customer Services Team here at Tower helped with your recent enquiry. As Group Customer Services Manager for Tower I was delighted to read about the high level of service Fayyaz provided. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“The customer service was exceptional. My air fryer was faulty and Fayyaz (one of the team members guided me through what I needed to do to get a refund! Thank you Fayyaz, your help was much appreciated.”

Helpful Report

Posted 1 year ago

Hello John, Thanks for your 5 star comments about your recent contact with Tower Customer Services. I was pleased to read how Fayyaz ensured your enquiry was fully resolved to your requirements. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Great Air Fryers I got the T17076, my wife and I would not be without it now and find it so much quicker and easier not to mention cheaper than a conventional oven. We love our air fryer so much we convinced our elderly neighbours to buy the T17038 model and they love it as well. We contacted Customer Service on behalf of our neighbours and the response from Sam was second to none.”

Helpful Report

Posted 1 year ago

Hi John, It was great to read your 5 star review about how you love your Air Fryer that much you persuaded your neighbour to purchase one !!!! Here at Tower we are very proud of our Air Fryers. Thanks for your kind words about Sam from our Customer Services Team - Sam is our Customer Services Supervisor and when it comes to looking after our customers Sam always leads by example Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“After problems with delivery hasten to add not Towers fault. Liberty from customer services was brilliant. After the initial conversation right through to emails between us she has been so helpful. A credit to your customer service.”

Helpful Report

Posted 1 year ago

Hi Lynne, Thanks so much for your 5 star comments about Liberty from our Customer Services Team. Liberty is one of the many stars we have here at Tower Customer Services and she was delighted to read your kind words. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“excellent informative, detailed and quick response to warranty query by fayyaz”

Helpful Report

Posted 1 year ago

Hello Mark, Many thanks for taking the time to leave your 5 star comments about how Fayyaz from our Customer Services Team here at Tower helped with your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“The right basket doesnt fit in properly and is awkward to insert into the housing. The left one is perfect!”

Helpful Report

Posted 1 year ago

“Quick and easy to use and everything I’ve cooked is crispy and done in short time”

Helpful Report

Posted 1 year ago

Hi Many thanks for your comments about how you are using your Tower Air Fryer. Rest assured our Customer Services Team are readily available should you have any future enquiries. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Best thing we've bought, never used my oven since. Can do most things and quicker time and less energy. Love the smart cook so you can do separate food at different temperature and time. So glad we purchased the Tower”

Tower 5 star review on 8th February 2023

Helpful Report

Posted 1 year ago

Hello Tracey, It was wonderful to read your 5 star comments about your Tower Air Fryer. Everyone here at Tower HQ are delighted you picked us for your valuable purchase. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent healthy fryer. Fast tasty food is easy with this fryer. Great buy.”

Helpful Report

Posted 1 year ago

Hi Alan, Thanks for your kind words about your Tower Air Fryer. We hope you visit our website again very soon. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“If you want to make toasted deep fill sandwiches then you are going to find it messy. I have been trying to find a loaf of bread the slices are big enough to fill up to the inside edges of it and so far I cannot find one.”

Helpful Report

Posted 1 year ago

“I required a new seal for my Tower pressure cooker and wasn't sure what to order. Customer Services were really helpful. They gave me a part number and provided an easy payment method. The seal arrived within two days. Excellent service, thank you.”

Helpful Report

Posted 1 year ago

Hi Derek, Thanks for taking the time to leave your 5 star comments which is greatly appreciated by everyone here at Tower. I was pleased to read our Customer Services Team handled your recent enquiry quickly and efficiently. Should you have any further enquiries in the future please feel free to contact us. Keith - Group Customer Services Manager

Posted 1 year ago

“Mislaid my manual for my new pressure cooker, prob threw it away with box, a quick email to Tower cust service and within 24hrs a manual sent. Excellent service.”

Helpful Report

Posted 1 year ago

Hi Dennis Thanks for taking the time to leave your 5 star comments about how Tower Customer Services Team helped with your recent enquiry. I was delighted the Team responded quickly and your replacement Instruction Manual is on its way to you. If you have any future enquiries please feel free to contact us again. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Sophie was brilliant at getting my problem sorted. Kept me updated via email. Keep up the good work”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star comments about how Sophie from our customer services team helped with your recent enquiry. Here at Tower we are very proud of how our Customer Services Team look after our customers and Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Finally bought an air fryer & chose Tower model T17021. Absolutely love it, arrived well packaged & no issues. Used it every day since & it is a game changer. Ok some timings need adjusting but that’s down to still learning about air fryers. Baked potatoes, shop bought pies, toasted sandwich, frozen churros, refreshed frozen sourdough ( small loaf) & pork belly with lovely crackling all came out near to perfect & so easy to clean. Overall would recommend as a starter point, good price & does what it says on packaging- makes cooking fun again.”

Helpful Report

Posted 1 year ago

Hello Klaudia It was wonderful to read your very comprehensive review about your Tower Air Fryer. The meals you have cooked in your Air Fryer sound so mouth watering !!! Thanks for your kind words and the recommendation of both our product and Tower. Best wishes, Keith - Group Customer Services Manager

Posted 1 year ago

“Love my new purchase, it’s so simple to operate and the viewing window helps”

Helpful Report

Posted 1 year ago

Hi Colette Thanks for your 5 star comments about your Tower Air Fryer. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“My wife and I are so pleased with the tower Xpress air fryer. It’s so easy to use and we love how the food turns out.I don’t think we’ll be using the oven that often now. Thanks Tower for a great product . F from Preston.”

Helpful Report

Posted 1 year ago

Hello F from Preston, It was lovely to receive your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for the purchase of your Xpress Air Fryer - should you have any enquiries in the future our Customer Services Team are always available. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Sophie made the process of replacing our microwave very easy.”

Helpful Report

Posted 1 year ago

Hello Mrs Hoyle, Thanks for taking the time to leave your kind words about Sophie from our Customer Services Team here at Tower. It was good to read the replacement process for your microwave Sophie helped with was a smooth one. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent communication solved my problem nice an easy got a replacement on my air fryer thank you”

Helpful Report

Posted 1 year ago

Hi Many thanks for your 5 star review. I was delighted to read your recent contact with our Customer Services Team here at Tower was a smooth one and your enquiry was fully resolved and to your satisfaction. With best wishes Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews