Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,225 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,225 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 11 months ago

Hi Thanks for your excellent comments about your Tower product. Rest assured our Customer Services are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“There should be a mash below coil. Light weighted snacks get stuck into coil due air pressure and burns”

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Posted 11 months ago

“I have brought three tower brand products , a kettle and a toaster and finally a vacuum cleaner and all three have given us very good service.”

Helpful Report

Posted 11 months ago

Hello Richard Thanks for your 5 star comments and indeed for being a loyal customer of Tower. Everyone here at Tower HQ was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Big 10.4L capacity, easy to use and excellent vfm”

Helpful Report

Posted 11 months ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Very reasonably priced, brilliant, quick delivery & 3 year warranty. I'm very pleased I bought from Tower.”

Helpful Report

Posted 11 months ago

Hi Lisa, Thanks for your kind words and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“It can tin with out hurting my fingers”

Helpful Report

Posted 11 months ago

HI Thanks for your comments. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Does what it says so happy with purchase at lower price than anywhere else.”

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Posted 11 months ago

Hi David, Thanks for your 5 star comments about your Tower product. We were delighted to read your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“I recently bought a Tower air fryer. I have not used an air fryer before, being put off by the high prices and large size of most comparable appliances. I was tempted by a Black Friday deal and have so far been delighted with my purchase! It sits neatly on the worktop and I have used it every single day so far! Cooking results are excellent, plus it's easy to use and easy to clean. Only constructive feedback I'd give is that the on/off dial/timer can be slippy and difficult to use, and it feels odd to have to reverse it if you need to turn the appliance off before the time ends. Otherwise love it!”

Helpful Report

Posted 11 months ago

Hi Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments and feedback and you can be assured we have forwarded your recommendations on to our product teams. Rest assured our Customer Services Team are always available should you have any enquiries in the future Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Bought on behalf of a friend who has 2 young children. Am pleased to say she loves it. I suggested buying direct from Tower because in my experience their customer service is excellent. It was also cheaper than the website where she was originally looking”

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Posted 11 months ago

Hello Helen, Thanks for your kind words and indeed your valuable order. I was delighted to read how your friend loves their Tower product. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“All great.just got to get to use to it.alot easy to uses”

Helpful Report

Posted 11 months ago

Hi Many thanks for kind words about your Tower product. Rest assured if your have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 11 months ago

“Shame my Tower Airfryer does do the washing up because it does everything else”

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Posted 11 months ago

Hi Stephen, Thanks for your great comments about your Air Fryer. We love hearing our customers comments - we'll see if we can develop our Air Fryer to wash the dishes :-) Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“So so easy to use fab”

Helpful Report

Posted 11 months ago

Hello, Thanks for taking the time to leave your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Used it for chips so far, very easy and clean”

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Posted 11 months ago

Hi Keith, Thanks for your 5 star review regarding the purchase of your Air Fryer. Everyone at Tower HQ was delighted to read about your initial results. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Tower 9L vision twin drawer just had it a week and apart from getting used to the controls we're very pleased with results gas oven now mostly redundant!”

Helpful Report

Posted 11 months ago

Hello Astra200 Thanks for your 5 star comments about your Air Fryer - we were delighted to read your comments. Here at Tower we understand that new products may take a little time to get used to so please be assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Aii fryer is great”

Helpful Report

Posted 11 months ago

Hi Derek, Many thanks for your 5 star comments about your Tower Air Fryer. We are a little biased here at Tower, we think our Air Fryers are great also !!! Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Bought a Vizion 2 drawer Air Fryer and it’s the absolute business! We only ever use our oven now if theres more than 4 of us eating! Great product at a great price! Nuff said. Customer service awesome too!”

Helpful Report

Posted 11 months ago

Hi Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Services. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Great iron so far, it was for my mum as she needed a replacement one. Pretty happy with it.”

Helpful Report

Posted 11 months ago

Hello Thanks for your kind comments about your Iron from Tower. Rest assured if you or your mum have any enquiries our Customer Services Team are always available to help. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Easy to use, easily to keep clean and since purchasing mine, the oven has become completely redundant. Probably the best purchase for the home I have made over the last 10 years. A super product indeed. A question please. Are you or have you considered having a timer on your air fryers. Thank you.”

Helpful Report

Posted 11 months ago

Hello Dave, Thanks for your wonderful comments about your Tower Air Fryer. Here at Tower our customers comments and suggestions are very important to us and these comments allow us to further improve the products and services we offer. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“i ordered a iron on the 22nd money has been paid i have no delivery date in my email have emailed 3 times no reply qould be nice for a update as to when yr items are goin to arrive would not buy from these again”

Helpful Report

Posted 11 months ago

Hi Nicola, Many thanks for your review regarding the refund of your recent purchase. When a customer contacts our Customer Services Team we always provide an acknowledgement of safe receipt of a message as well as providing timescales of when a customer can expect a response from us. In addition we also make a polite request not to send duplicate messages during this time as it impacts on our effectiveness to resolve your enquiry in the shortest possible time. From the multiple messages you have sent I can confirm we remain within the timescales to respond to your enquiry and we have requested additional information from you to assist with the resolution of your enquiry. It only leaves me to apologise for any perceived shortfall in service you feel you have encountered. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“Yes very happy seem 2 work okay”

Helpful Report

Posted 11 months ago

Hi Edera, Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 11 months ago

Tower is rated 4.2 based on 5,225 reviews