Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought the Tower Air fryer online. It's very good. The food is much fresher than being cooked in a microwave. It's so quick. It's easy to use and very easy to set up. Easy to clean. I love it. The best thing I brought in ages. Tower Air fryer 11lt Black. The price I paid was very reasonable.”

Helpful Report

Posted 1 year ago

Hi Mike, Thanks for your kind words and 5 star review about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments and we all appreciate your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“After two weeks of using it for small meals it suddenly stopped heating up and not working”

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Posted 1 year ago

“I have been unable to change my initial review which was only one star. However Tower have turned that around to five stars. The company are replacing my machine which was faulty. They are taking the old one back to check where it went wrong, they have posted out a new one very quickly. So now its 5 stars for Tower because I did like using the air fryer it was very quick and convenient to use and very fuel efficient and was good value for money. I have now had excellent customer service which is huge when things go wrong.”

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Posted 1 year ago

Hi Julia, Thanks for taking the time to leave your comments about your contact with Tower Customer Services. Here at Tower we appreciate things don't always go to plan and on these rare occasions we do act swiftly to understand our customers enquiry and fully resolve their concerns. I was pleased our Customer Services Team achieved this for you. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought vortex 7litre. Amazing the food comes out perfectly cooked and oven chips much better than conventional oven. Toast,eggs,sausages,chicken all tried and tested wish i had this years ago when my kids were young lol. 10/10”

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Posted 1 year ago

Hi Boo, Thanks for your wonderful 10/10 review for your Tower Air Fryer. It was lovely to read how you are using your Air Fryer and learning about the delicious meals you have cooked. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We are extremely unhappy and unsatisfied with the tower airfryer . We bought it by the end of october 2022 and started to use it in December. It is leaking steam on the side of the tray making it a way less energy and time efficient. I’ve tried to upload a video for clarification but it won’t let me submit a review with the video Do not recommend it .”

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Posted 1 year ago

“The quality. Ease of use. Solid construction.”

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Posted 1 year ago

Hi Paul, Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with the results when using my air fryer”

Helpful Report

Posted 1 year ago

Hello Peter, Many thanks for your 5 star comments about your Tower Air Fryer. I was pleased to read the initial result are good when using your product. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“because he helps me to prepare the food, very well”

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Posted 1 year ago

Hello Filipe, Thanks for your 5 star review about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Wife love's it makes life easier cooked chicken other day so tender juice lovely thanks Mr Edwards coaville Leicestershire”

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Posted 1 year ago

Hello Mick, I was delighted to read your 5 star comments about how you and your family are enjoying the your Tower Air Fryer. Here at Tower HQ we really appreciate your kind words and your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“683687 Thanks for your prompt response to my enquiry Nicole. I was able to get a refund and purchase a replacement Tower air fryer from another supplier. Carol”

Helpful Report

Posted 1 year ago

Hi Carly, Thanks for your kind words about how Nicole helped with your recent enquiry. I was pleased to read as a result of Nicole's guidance your enquiry was fully resolved. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Needed to upgrade to a dual, but didn't want equal sized baskets. This suits my needs perfectly, I have been using airfryers for about 8 years now. I get by on trying things out and not getting hung up about following instructions. Only had it 2 weeks and use everyday for all my cooking needs. Reheat some foods in it also to ensure crispness. Instruction leaflet very sparse, but I only hunted it out after a week as I wanted to set both baskets to finish at the same time. Think this is my best one to date. Love the flexibility of the different size baskets.”

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Posted 1 year ago

Hi Fiona, Thanks for your wonderful review about your Tower Air Fryer. We were delighted to read how you are using your Air Fryer. Rest assured should you have any future enquiries please feel free to contact our Customer Services Team who would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I am so pleased with my Tower Kettle it is Brilliant very nice to look at and it works very well”

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Posted 1 year ago

Hi Elizabeth, It was lovely to read your review about your Tower Kettle. Here at Tower we love hearing from our customers and the products they have purchased. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Customer service dealt with my issue promptly & with a positive outcome (it was not a fault issue - trying to get hold of an old user manual)”

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Posted 1 year ago

Hi Peter, It was lovely to read your kind words about your recent contact with our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was pleased to learn your enquiry was resolved fully. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Iron is cord/cordless - great function and also lightweight!!”

Helpful Report

Posted 1 year ago

Hi Thanks for your kind words and your valuable order for your Tower Iron. We hope you visit our website again very soon. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Tower are amazing as is their staff! I purchased one of their amazing Air fryers as I'm disabled. Sadly it arrived without an instruction booklet! Their customer service advisor's are 2nd to none. Thank you TOWER!!!!!!!!”

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Posted 1 year ago

Hello Freddafrog Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer and indeed our Customer Services Team. I was delighted to read one of the Customer Services Team helped with your enquiry about your Instruction Booklet. Rest assured should you have any further enquiries our Team would be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“I have been trying to contact you all week you do not take calls and say email. No-one comes back k on email one sent daily. Sent message on messenger no one comes back. I had a product delivered which has a fault and need rectifying. Someone needs to come back to me by return”

Helpful Report

Posted 1 year ago

Hi Michaela, Thanks for taking the time to leave your comments about your contact with Tower Customer Services I was sorry to read your comments. Your initial message was safely received by our Customer Services Team over a weekend period when our department was closed. On our message acknowledging safe receipt of your communication we kindly request not to send duplicate messages as it impacts on our efficiency to answer your enquiry. In addition we also provide an indication of when you can expect a response from us. I can confirm we have received multiple messages from you and we have responded to your original communication within the quoted timescales. We look forward to resolving your enquiry fully and offer our apologies for any perceived shortfall in our service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“As I have a disability and it’s a job to bend down and get things out my oven it makes my life a lot simpler and it works well 😁”

Helpful Report

Posted 1 year ago

Hi Paul, Thanks for taking the time to leave your kind words about your Tower product. We were all delighted to read that your product has helped you greatly. Rest assured should you have any enquiries in the future our Customer Services Team would love to hear from you. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“I purchased an air fryer one basket less than a year ago. Unfortunately no receipt. However the automatic cut of failed when I opened the drawer the machine then went on and smoke started to come out from bottom of machine and flames. I contacted Tower who only directed me back to the shop i purchased it. They took no responsibility for my safety concerns which could have caused a house fire. They took no concern for the fact that I am now left out of pocket and without a machine. Very disapointed in tbe company.”

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Posted 1 year ago

“I have ordered this product 3L Air Fryer, model T17079, last December and picked up on December 21,2022, I am happy that finally I’ve got one , the disappointing part is I just used it for few times, and it’s not working anymore, I have tried the number given on the manual if needed help phone them fort , it’s just totally an answering machine cause they’re busy, website given . How disappointing and this cost £50.00 just bought it last week of December 2022.”

Helpful Report

Posted 1 year ago

Hi Shirley, We were disappointed to read your comments about the fault which has occurred with your Air Fryer - especially as we have had no previous contact from you. Our Customer Services Team can be contacted via a number of channels including email as well as telephone. Rest assured all of our products are supported by a warranty scheme - one of my Customer Services Team has written to you today to understand your enquiry further. We look forward to resolving your enquiry for you. Keith - Group Customer Services Manager

Posted 1 year ago

“Recently bought the aero crisper. The clasp what holds it shut does not work, it's not even close, very poor quality. I emailed 7 days ago and still no answer of customer service... obviously no customer service...”

Helpful Report

Posted 1 year ago

Hi I was sorry to read your review about the fault which has occurred with your Air Fryer. When you contacted our Customer Services Team you will have received a message confirming safe receipt of your message as well as the timescales as to when you can expect a response from us - we have contacted you today within these timescales. We look forward to hearing from you and resolving your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews