Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,236 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying a tower xpress tower oven via amazon, after 2 days trying to get it going,no customer service even on a sat morning still not working poor show for some thing costing £100,will not buy again from tower”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for your review regarding your recent purchase. I was sorry to read your comments. Our Customer Services Team are available from Monday to Friday. We welcomed your telephone call on Monday when we re-opened and look forward to resolving your enquiry in full when you are next available. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Noticed I had lost a couple of silicone covers off the air fryerI didn’t realise they came off, contacted Tower and explained what had happened. They sent out a new set, pleased with their response .”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Airfryer. On the rare occasions when things dont go to plan then our Customer Services Team are readily available to assist with any quesries received. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Really competitively priced and delivery was on time. Excellent customer service I asked for a bit of advice and within a little while all my questions were answered. Would recommend to anyone.”

Helpful Report

Posted 2 years ago

Hi Adrian, Thanks for taking the time to leave your kind words about our Tower products as well as the recent contact youve had with our Customer Services Team. Our Customer Services Team love hearing from our valued customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Emailed tower regarding a replacement timer knob for my air fryer they reply back on the same day and have sent the replacement in the post the same day excellent service! Thank you”

Helpful Report

Posted 2 years ago

Hi We really appreciate the time taken to leave your kind words about how your recent enqyiry was resolved by our Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic service in replying to my problem. Cannot fault the party who dealt with me. Thank you for the fast response.”

Helpful Report

Posted 2 years ago

Hi Yasmin, Many thanks for your 5 star review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

“I contacted Tower to order a replacement part for my coffee machine. Have been emailing a lady called Louise who's been very nice and helpful!”

Helpful Report

Posted 2 years ago

Hi Alice, Thanks for your 5 star review. Louise is one of our stars within Tower Customer Services who loves speaking with our valued customers. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Having requested a replacement measuring beaker for my Tower Egg Cooker I found Tower's customer service excellent. They responded to my enquiry straight away and the replacement beaker was with me almost immediately. You can't ask for better than that.”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your kind words about how our Customer Services Team resolved your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“Bought 10 in one air fryer direct ,they use Hermes as delivery company and it was just left in the foyer of 11 flats and not out side my door luckily I arrived home an hour later.when unboxed It was clearly broken with the door handle pushed in.Ok I get these things happen so rang them up straight away 3.30pm, phone lines closed only open 10-2 Mon to Fri even though website states 8.30am till 18.00 Mon to Friday so sent a message and a pic to customer service. Waited for a reply but nothing, so phoned them up on the Monday, got told the did not receive the email and they do have people in office till 5 to receive emails,so why have it advertised phone 8.30 till 1800 very misleading,the email did get sent my end so sent it again and lower behold they got it straight away. Then I got told item was out of stock be over 3 weeks.fine can I have a refund please ,so I followed return policy and took to a local shop for it to be collected. It arrived back at tower 3 days later so phoned two days later asking why the money hadn’t gone back in .they said it’s a logistical issue there end. I now have to wait till next week and it will get reviewed. In the mean time I managed to get the air fryer from Argos.so very disappointed with there out of date process all from just wanting to get a product from manufacture, also mentioned any chance of any kind of good will like the chip basket attachment for vehement hassle, a straight No we are not allowed to do anything like that. So be warned not the best company to do business with. And on a whole just very disappointed.”

Helpful Report

Posted 2 years ago

Hi Pete, Thanks for taking the time to leave your review about your recent experience with Tower. I was disappointed to read your comments and would like to address some of the points you raised I can only apologise for your delivery experience and the condition in which your parcel was received - rest assured we hold close links with our courier partners and we will address your issue with them at our next service review. I hope you can appreciate the last 24 months within the COVID pandemic have placed exceptional challenges on organisations Customer Services Teams. We have balanced the safety of our representatives working from home with the ability to respond to our customers communications - to this we took the unprecedented step to reduce our telephone support - I am pleased to confirm this is now returning to our normal opening hours. Finally your last contact with ourselves today (25th March) related to the refund for your returned product - having had the opportunity to investigate your enquiry your parcel was returned to us on 23rd March - within our return instructions we clearly state please allow 5 to 10 working days for the refund to be received in full. It only leaves me to apologise once again for your disappointment. Regards Keith - Group Customer Service Manager

Posted 2 years ago

“great customer service, prompt reply and rectified my query within hours”

Helpful Report

Posted 2 years ago

Hi Sandra, Thanks for your kind words about how our Customer Services Team resolved your recent enquiry. It was great to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“5* service. I lost my charger for my window cleaner and spoke to Chloe about this. She was very helpful and sent me a new one very quickly. She kept me informed every step if the way. I totally recommend their products and after sales service. 2nd to none and extremely helpful. Well done and thank you very much.”

Helpful Report

Posted 2 years ago

Hi Caroline, I was delighted to read your 5 star review about how Chloe resolved your recent enquiry. Here at Tower we always place our fantastic customers at the heart of everything we do. Thanks for your recommendation. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Terrible products, I purchased pan set and cutlery in rose gold, both have discolored and pans have chipped and despite registering and having 3 year warranty Tower will not replace them so warranty is useless plus the pans stick and again they are not interested. Useless company do not buy if you want the items to last and extremely poor customer service”

Helpful Report

Posted 2 years ago

Hi Nicole, Thanks for taking the time to leave your valuable review. I was both disappointed and suprised to read your comments. Within your comments you mention about your pan set - having had the opportunity to review your communications with us there has been no mention of an issue with your pan set. We have provided an explanation about the warranty cover relating to your cutlery set and Im sorry to read that this response is not what you expected. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent, fast response to small missing part!”

Helpful Report

Posted 2 years ago

Hi Thanks for leaving your great review about our Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great customer service. Got my situation sorted within 48h. Louise was a great help. Thank you for provide such a great service”

Helpful Report

Posted 2 years ago

Hi Paula, Thanks for taking the time to leave your valuable review about our Customer Services Team. Louise is one of our customer service stars and loves speaking with our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the 4litre pressure cooker when it first came out too many years ago to remember when and cannot remember how much I paid. It has been used almost daily for incredibly quick cooking of all vegetables and soups. It has unfortunately been somewhat disabused at times and like leaving the gas on and eventually burning all water away but it has cleaned up and continued to work well. I have also managed to melt part of the handle on occasions so sadly it is beginning to fall apart. I am hoping to buy a new handle but if not this pressure cooker has earned it’s keep in saved fuel for cooking and my time. Well done Tower for bringing out this smaller model.”

Helpful Report

Posted 2 years ago

Hi Veronica, Thanks for your wonderful words and for returning to Tower to purchase your second Pressure Cooker. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I am very pleased with my Tower mixer model T12033. I found that there was a fault with the mixer blade and Tower replaced it immediately. Excellent customer service. Thank you”

Helpful Report

Posted 2 years ago

Hi Ruth, We really appreciate your 5 star review. On the rare occasion where things dont go to plan our Customer Services Team are on hand to resolve any query our customers may raise. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Tower cylinder vacum because it is light weight and easy to store.It is powerfull with a good size dust tank which is easy to empty.Plus it comes in black /copper another good selling point .”

Helpful Report

Posted 2 years ago

Hi We really apprecite the time taken to leave your superb review about our Tower Cylinder Vaccuum Cleaner. Thanks for choosing us for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Very disappointed 😞”

Helpful Report

Posted 2 years ago

Hi Debbie Thanks for your review. We were disappointed to read your comments especially as we no record of any previous contact from you. To understand your comments further one of my Customer Services Leadership team will be contacting you shortly Regards Keith - Group Customer Services Manager

Posted 2 years ago

“The customer service was extra special . Not only in arranging the spare shelf needed which had only purchased this morning but that received e mail 2 hours later saying that dispatch arranged and should be with me by end of week 5 * well done to Laura Customer Service E Stott”

Helpful Report

Posted 2 years ago

Hi Edward, Thanks so much for leaving your kind words about how Laura handled your enquiry. Here at Tower our Customer Services Team love resolving our valued customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service. I reported to Annie, the agent assigned , on Wednesday morning that my air fryer was not working. She guided me through the process of enabling them to investigate my report digitally. I received my replacement by lunch time on Wednesday. Although the system work well, I wonder what happens if one does not have the skill or the know how of providing photo and video evidence digitally.”

Helpful Report

Posted 2 years ago

Hi Irene, Thanks for your wonderful review about how Annie resolved your enquiry for your AirFryer. Here at Tower our customers can contact us through a variety of channels including telephone, message and social media. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely capacinos latte.hot chocolate love this coffee machine just what I wanted .this his just perfect .thank you mrs Howard”

Helpful Report

Posted 2 years ago

Hello Mrs Howard, Thanks for your great comments about your Coffee Machine. Enjoy those cappacinos and hot chocolates. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,236 reviews