Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

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Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say a very big thank you laura in customer service for providing me with the very best service possible. I very very grateful when l was offered a new one as well as larger one. As a pensioner it has made my life so much easier. So Thank you Tower also Laura at customer service xx Mrs lesley Somm”

Helpful Report

Posted 1 year ago

Hello Mrs Somm As Group Customer Services Manager for Tower I was delighted to read how Laura from our Customer Services Team looked after your enquiry so well. Here at Tower we are very proud of our Customer Services and Laura is one of the many stars we have. Thanks again and take care Keith - Group Customer Services Manager

Posted 1 year ago

“After being let down by Evri ,we contacted Tower customer services where we lucky to make contact with a fantastic lady called Kelly . After a couple of emails Kelly reissued a new order which was delivered within 24 hrs. All our items arrived well packaged and undamaged. We can't thank Kelly enough for the first class service she provided and if we have any more problems she asked to be contacted straight away. Now that is service .”

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Posted 1 year ago

Hi Alan, It was wonderful to read your kind words about how our Customer Services Team and in particular how Kelly helped with your recent enquiry. Please accept my sincere apologies for the inconvenience you experienced with our courier partners - rest assured this will be addressed with them. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“There was a very strong smell the first few times used but wore off. Surprised as to how quickly food cooks and looks. Getting used to controls but fairly easy and straightforward.”

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Posted 1 year ago

Hello Barbara, Thanks for taking the time to leave your comments about your Tower Air Fryer. Rest assured should you have any enquiries about your product our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy with it”

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Posted 1 year ago

Hi Thanks for your kind comments. It was lovely to read you were happy with your new product from Tower - thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Beautiful looking kettle adds class to any kitchen”

Helpful Report

Posted 1 year ago

Hello Lynda, Thanks for your 5 star review. It was lovely to read how your new kettle from Tower has made a great addition to your kitchen. Please be sure to visit our website again soon. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Great spares service from Lucy, who kept me updated with her search for an air fryer spare. Excellent effort 10/10.”

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Posted 1 year ago

Hello Peter, It was wonderful to read your comments about how Lucy helped with your recent enquiry. Here at Tower we are proud of our Customer Services Team and how they assist our customers. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I would love to rate this air fryer however I am still awaiting delivery of the said item. Once I have received it, and had time to use it, I will come back and rate it again.”

Helpful Report

Posted 1 year ago

“Excellent service and immediate response from my enquiry...Megan has been very transparent and communicated constantly with me in dealing with my minor issue...I would recommend Tower products to anyone and Megan is a credit to the company... Many Thanks Mal Kami”

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Posted 1 year ago

Hi Mal, Thanks for your wonderful comments about how Megan looked after your enquiry with Tower. Here at Tower we are so proud of our Customer Services Team and Megan was delighted to read your comments. Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with our item quick delivery Very professionally done thankyou”

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Posted 1 year ago

Hi Angela, Thanks for your 5 star comments about the delivery experience of your Tower order. Our courier partners work hard to ensure our customers orders are received safely and on time. Thanks again Keith - Group Customer Services Manager

Posted 1 year ago

“Megan was very helpful, I had waited a while for my air fryer to be delivered, so contacted Tower and spoke to Megan, she done some digging as the air fryer had been sent out to Evri for delivery. Unfortunately the air fryer had gone missing presumably at evri(hermes) site. Thank you Megan for sorting that for me.”

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Posted 1 year ago

Hello Sue, It was lovely to read about how Megan from our Customer Services Team helped with your recent enquiry. On the rare occasion when things don't go to plan our Customer Services Team are readily available to help and resolve our customers enquiries. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“terrible product i used it twice and it set on fire melting all the insides to which tower didnt reply for over a week i had to contact them again and battle to get money back poor customer service leave people without an answer dont buy this product”

Helpful Report

Posted 1 year ago

“Had a cordless vacuum develop a fault,[had registered extended warranty],it was outside one year shop warranty.Emailed Tower had contact with Chloe H who was very helpful and as a result vacuum will be replaced.Excellent customer service,would highly recommend Tower company.”

Helpful Report

Posted 1 year ago

Hi Maurice, Thanks for your wonderful 5 star comments about how Chloe helped with your recent enquiry. Chloe is one of a number of stars we have in our Customer Services Team and was delighted to read your kind words. Best wishes Keith - Group Customer services Manager

Posted 1 year ago

“Ordered and paid for an accessory for my new air fryer. Sent by Evri but never arrived. Tower customer 'service' have failed to respond to my emails. So I have no parcel and no refund. Unacceptable.”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your recent order. I was disappointed to read your comments especially surrounding Tower Customer Services failing to respond to your emails. Upon sending your message to us you will have received an acknowledgement to confirm safe receipt of your message and providing an indication of when you can receive a response from us. Moving on to the specific nature of your concern I was sorry to learn of the poor delivery experience and on behalf of our courier partners must offer my sincere and personal apologies. I have arranged for one of my Customer Services Team to contact you shortly to conclude your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought a single drawer air fryer to replace one that been used to death. The new one cooks faster than my old one and is very quiet when in use. I'm very happy with this fryer and would recommend it to anyone.”

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Posted 1 year ago

Hello Shelagh, Thanks for your 5 star comments about your Tower Air Fryer. Your valuable order and kind recommendation was greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing product this is my 2nd airfryer Love it”

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Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your Tower Air Fryer. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“I emailed Tower with an enquiry regarding a replacement accessory for my Air- Fryer. My enquiry was responded to and dealt with by Kelly in a very competent and courteous manner. Tower did not have the accessory in stock but Kelly went to the trouble of checking elsewhere and providing me a link to a supplier through eBay. Excellent customer service. NOTE. The rating boxes below are not working. I would have scored five stars for the service I received. (Excellent)”

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Posted 1 year ago

Hi William, It was lovely to read how Kelly from our Customer Services Team helped with your recent enquiry. Kelly loves nothing more than helping our wonderful customers Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to use. Fantastic results. Even my son can work it”

Helpful Report

Posted 1 year ago

Hello, Thanks for your 5 star comments about the results you are seeing with your Tower Air Fryer. Our Air Fryers are so versatile and easy to use. Rest assured our Customer Services Team are readily available to help should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Very pleased with my purchase.”

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Posted 1 year ago

Hi Dawn, Thanks for your 5 star comments and your valuable order which was greatly appreciated by everyone here at Tower HQ. Regards Keith - Group[ Customer Services Manager

Posted 1 year ago

“Would love to if I'd of received it!”

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Posted 1 year ago

“Sadly I can't review the air fryer as Evri never delivered it. Tower customer service was great Evri is losing you customers!! I wont order again from you while you use Evri”

Helpful Report

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews