Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,235 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissappinted with their communication Ordered a product on their website which stated next day delivery So ordered and paid Here we are next day and nothing Email sent asking about delivery got auto reply saying we will answer email in 3 working days So not impressed so far”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your recent delivery experience. As part of our customer engagement strategy we always review our customers comments and respond accordingly. Having had the opportunity to review your enquiry I can confirm your order was placed after the next day delivery cut off time. As a result of this your order was processed the following day and as delivered to you within 24 hours. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Iv just brought a tower airfryer,I absolutely love it but just noticed,on the grill plate there is 2 feet missing,there is 4all together”

Helpful Report

Posted 2 years ago

Hi Ali, Thanks for your valuable feedback about the receipt of your Air Fryer. I was sorry to read your comments about the missing parts. I have arranged for one of my Customer Services Team to contact you in a bid to resolve your enquiry. In the meantime please accept my sincere apologies for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Firstly the packaging secondly the first time round the mistake was from my end but received a parcel now I am fuming and the pictures will make you understand why I do not pay for electric which smell as if fuse broken I have kids and live in a block I am absolutely dishearten at the way my ELECTRIC parcel was handle please see attached especially When i pay full price”

Helpful Report

Posted 2 years ago

Hi Thanks for your valuable comments about your delivery experience. I was sorry to see the condition in which your parcel was delivered. Our courier partners successfully deliver thousands of parcels to our customers every day. That said we hold close links with our courier partners and on the rare occasion where deliveries don't go to plan and we address our customers experience with them. One of my Customer Services Team will be in touch with you within the next 24 hours to fully resolve your enquiry. Please accept my sincere apologies. Keith - Group Customer Services Manager

Posted 2 years ago

“This air fryer looks good in my kitchen. So far, I’ve only used it twice to cook sausages and fish, but I’m happy with it. It’s easy to clean too. I will update later, when I’ve used it more.”

Helpful Report

Posted 2 years ago

Hi Kim, Thanks for choosing Tower for the purchase of your Air Fryer. I was pleased to read that you're finding the Air Fryer easy to operate and that you've made some deliciously sounding meals. Should you have any queries our Customer Services Team are readily available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Have a problem with on/pause button om my 5 in 1. Sometimes it works and others not. I choose temp and time and press on to start. Am I doing something wrong or is there a problem with the button? When I do get it to go it's fab.”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about an issue which has occurred with your Tower Air Fryer. I was sorry to learn of this issue. I have today written to you to understand your enquiry further. I look forward to hearing from you. In the meantime please accept my apologies for any inconvenience. Keith - Group Customer Services Manager

Posted 2 years ago

“Delivered quick. Can't wait to use it!”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for your 5-star review and for choosing Tower for your valuable purchase. We hope you enjoy using your product Best wishes. Keith - Group Customer Services Manager

Posted 2 years ago

“Good size for small kitchen. Less expensive to run then my conventional oven. Absolutely this product 👌”

Helpful Report

Posted 2 years ago

Hello Mrs Riddell, I was delighted to read how your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase - we hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“VORTX TOWER 4 LITRE”

Helpful Report

Posted 2 years ago

Hi Orlando, Thanks for your 5-star review about your Tower Vortx Air Fryer Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“At first I thought it was a bit small but I have found it ample cooking for two, poss plus 1 child at a push. It is quick, the digital controls are easy and having a timer cuts out a bit of stress. Recipe book essential to get started. I'd like a couple of improvements. The rotisserie spindle is very fiddly, especially when food is hot and the little wing nuts almost sure to get lost. The kebab skewers are a good idea but a nightmare in practice, need redesign. I have a notion to abandon one end and tie a piece of string to hold the circle but haven't tested that yet. Rotisserie chicken and bacon were both great. Chips not as good as trad method but handy I guess. One big bonus, it is very easy to clean. On the whole I think it will make a good addition to the kitchen and I will continue to use it. 4 stars, could be 5 with a few improvements.”

Helpful Report

Posted 2 years ago

Hi Josephine, Thanks for your very in-depth review of your Tower Air Fryer. We love hearing our customer's comments about our products and services. Many thanks for the valuable suggestions on how our Air Fryer could improve - these will be forwarded to the appropriate department within Tower. With best wishes, Keith - Group Customer Services Manager

Posted 2 years ago

“I love my Tower Air fryer it makes cooking simpler cleaner and healthier as well as being far cheaper to use than a conventional oven”

Helpful Report

Posted 2 years ago

Hi Karen, Thanks for your kind words about your Air Fryer and the benefits it gives in terms of saving on energy costs. We love our Air Fryers too !!! Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love my 10-IN-1 Tower Air Fryer. Trying to register my appliance for the extended guarantee but your website isn’t working. Please advise thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about registering the warranty for your Tower Air Fryer. I was sorry to learn of the difficulties you experience and can confirm our Warranty Registration Portal is now fully operational. To ensure safe receipt of your warranty registration one of my team will be in contact with you shortly. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a Tower Vortex air fryer, great machine, the instruction booklet is very poor almost as good as useless, very scant details, some of the expressions are not explained leaving you to guess, other explanations are sadly vague or non existent. I have no doubt the person who wrote it knew what they were on about, but made no effort at all to give consideration to the customers going to buy the machine. Come on TOWER you can do better than this.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about our Tower Air Fryer. As a result of your comments about the supporting Instruction Manual one of my Customer Services Team have been in contact with you to resolve your enquiry. It only leaves me to apologise for any inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellant air fryer. 5 out of 5.Cooked a chicken and it was absolutely delicious,the best i've had.Also done a pizza,easy to use and easy to clean, i'll never use an ordinary oven again. Well worth the money.”

Helpful Report

Posted 2 years ago

Hi Stephen, We loved reading your 5-star review for your Tower Air Fryer. The meals you have cooked in the Air Fryer sound delicious !!! Thanks for choosing Tower for your valuable purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Well, my initial impression was how easy it is to operate. I was impressed with cooking time and how cool it looks. I like the integrated soft touch control panel. I’m surprised it didn’t come with a chip basket as other models do. But for the money, a great buy”

Helpful Report

Posted 2 years ago

Hi Richie, Thanks for your review of your Tower Air Fryer. I was pleased to read how easy you are finding it to operate. Many thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“It is so tasty and crispy just perfectly cooked”

Helpful Report

Posted 2 years ago

Hi Elaine Thanks for your 5 star review about your Air Fryer - it reads as though you are making some really delicious meals. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just love our new air fryer! In all honesty I was very reluctant to get a new kitchen gadget but this is a wonderful new addition! We have only had it for a week and we have cooked fish, chicken, chips, pies and sausage rolls in this perfectly without a failure. We have only used the oven once since, so have already saved on our energy bills. Very happy!”

Helpful Report

Posted 2 years ago

Hi I was delighted to read how our Air Fryer has made a great addition to your kitchen. We love to hear how our Air Fryers cook delicious meals as well as helping our customers with their energy bills. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love our new Tower 4.3 l Air Fryer, but already we want a bigger one! It’s perfect for two people and makes brilliant chips, roast potatoes, meat balls, and we even cooked a delicious whole small chicken in it . Saves a lot of electricity too. We haven’t used our big oven since we got the air fryer. Air fryer isn’t a good name though because it cooks everything not just fried food. Perhaps it should be rechristened Tower Vortex EcoOven.”

Helpful Report

Posted 2 years ago

Hi Patricia, Thanks for leaving your wonderful review about your Tower Air Fryer - or as you suggest your 'Tower EcoOven'. We love our Air Fryers too and we were delighted to read about the delicious meals you have made. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“I received a brand new pressure cooker just a few weeks ago. It doesn't hold the steam and the steam is released from the location where there is a red button. This red button also never rises under pressure to hold the steam. I contacted the Customer Service (Megan) and reported the problem. They asked me to send a clip which I sent them. It appears that they have neither read my emails nor watched the clip I sent them. They keep asking me questions that I have already answered in my emails and in fact the clip shows everything. Very frustrated with their customer service. Not recommended.”

Helpful Report

Posted 2 years ago

“Trying out the new technology air fryer so bought this 4L Tower. Simple operation and works well for small quick meals . Build quality good and small footprint so fits into my small kitchen. Had to add small dab of paint onto the knob markers as difficult to see in low light. See photo.”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for your 5 star review about your Tower Air Fryer. I was delighted to see your Air Fryer was a great addition to your kitchen. Thanks for choosing Tower for your purchase. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent service and fast delivery. Loving the air fryer so fast, convenient and tasty food.”

Helpful Report

Posted 2 years ago

Hi Gillian, Thanks for your wonderful 5 star review about your Air Fryer. We love our Air Fryers too !!!! Thanks for choosing Tower for your purchase - its greatly appreciated. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,235 reviews